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Topic: Stated mailing date v acutal mailing date

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Subject: Stated mailing date v acutal mailing date
Date Posted: 6/1/2008 12:23 PM ET
Member Since: 8/25/2007
Posts: 13,134
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I know this has been mentioned several times before.  I was expecting a WL book that the member indicated was mailed on 6-19.  It wasn't coming from too far away (bordering state, in fact) and I was beginning to get worried that it went MIA as I had received about 4 books that I'd ordered and that were sent well after that one.  The book arrived yesterday, with a P.O. postage sticker indicating it was actually mailed on the 27th, 8 days after the supposed mailing date indicated by the member.  I clicked received but noted in the comments for PBS section that it had been mailed 8 days after the date the member indicated.  I did not send any message to the member, though perhaps I should have.  I've never left comments before in that lower section.  Had the member PM'd me that the book was being mailed late with good reason, I probably would not have done so.   As it was...

Date Posted: 6/1/2008 1:50 PM ET
Member Since: 5/18/2007
Posts: 13,179
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I would never try to get a person in trouble like (whether they e-mailed me or not) that but that's just my take on it. There are tons of people here who would. I don't choose to fall into that category.

For a year I was on time/early mailing everything and then I got into a bad week or two where it all came crashing down. I mailed out a group of books a few days late because I simply forgot during the chaos. With DC you really should mark it mailed before it's mailed. If people want to compare the dates, have at it. My life became extremely complicated for a little while. "It" happens to all of us.

What I'm going to assume is that the majority of us have enough to read in the mean time while we wait for a book. I don't think I've ever matched dates to see if they sent it on time. That's way beyond picky IMHO.

Also, I've had books come from SoCal up here and they've taken 3 weeks before so you really can't compare how long one book takes to arrive versus another based on it's originating spot.

Ease up --- it could happen to you and maybe you just don't think to send out PM's to everyone.



Last Edited on: 6/1/08 1:51 PM ET - Total times edited: 1
Date Posted: 6/1/2008 2:13 PM ET
Member Since: 10/27/2005
Posts: 503
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I have to disagree with Susan on this one, the correct thing to do is make a note in the section for things you want PBS to know that the book was mailed late.

It's up to the person who is mailing not to mark a book mailed until they have actually mailed it. I would rather know that they haven't had a chance to mail then to be wondering for 2 weeks if the book is ever going to show up.

Date Posted: 6/1/2008 2:13 PM ET
Member Since: 7/31/2007
Posts: 2,689
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I tend to take a different view on it than Susan...The system allows for a certain grace period and the rules state this also...it also states that if you are going to be late mailing then you are to contact the member.  If we are going to be lax on one rule then we have to be lax on all of them.  Now I wouldn't make a deal about it by reporting it if it was only a day or two at the max past the time it stated it was mailed...probably in this case I'd PM the person and remind them of the rules but, in the above stated case where it was mailed 8 days after the fact and the person wasn't nice enough to contact the recipient...that is just WRONG and yes, that is one that I would definitely report.

I think Susan that while you may choose to not report someone, you shouldn't scold someone else because they do report someone. 

Date Posted: 6/1/2008 2:31 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 2/3/10 9:29 AM ET - Total times edited: 1
Date Posted: 6/1/2008 2:35 PM ET
Member Since: 5/18/2007
Posts: 13,179
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Christy, I don't recall scolding her. It's just my take on things and I think many people who come to this forum to complain need to "ease up." If that's scolding, OK. It's wasn't meant to be.

I have plenty to read and just don't "look" to make sure people follow every rule to a "t" and jump on the chance to report them if they don't.

As for marking a book mailed before it is actually mailed - you pretty much need to do that if you're sending DC and won't be able to get back to a computer almost immediately. My PO scans right there so usually by the time I get home I have my credits. Also, the PBS system allows for two days to be marked mailed before actually doing so, so it's a complete fallacy that the books must be mailed before marking them so.

I knew I would be the "lone wolf" on this one. I usually am when it comes to the art of "getting people into trouble." It's not my thing. And in the year I've been here (and the over 500 I've sent or received)  I've had ONE book lost coming to me and none go lost getting to anyone else .... yet. So maybe I'm not jaded like some who seem to have constant bad luck on here.

And with that, I'm out of this conversation because with everyone citing me for whatever reason (instead of stating their own opinion as simply that) I will probably end up the "bad" person on here because I don't report every little thing.

 



Last Edited on: 6/1/08 2:38 PM ET - Total times edited: 1
Date Posted: 6/1/2008 2:41 PM ET
Member Since: 8/25/2007
Posts: 13,134
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I'm a little offended by your post, Susan, that I was "trying to get a member in trouble".  I did nothing wrong.  I only stated the fact in the message.  I did not  mark the book as being Received with a Problem, which would have been wrong IMO.  Point in fact is the member did not follow club rules, which states once you marked a book as mailed, you should mail w/in 48 hours.  I never bother to look at postmark dates for the most part, but I did this one only because it happened to be a P.O. postage sticker AND I had been worried because the book had not arrived after so many others (from as far away as California, I will add) had.   It if had been marked a few days after the date indicated as mailed, I would have been fine with that, but it was 8 days. Whatever "it" was that caused it be be mailed late was not communicated with me; had it been, this would not be an issue.  

 

Date Posted: 6/1/2008 2:51 PM ET
Member Since: 5/18/2007
Posts: 13,179
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I did not mean to offend. I'm just a lot more easy going than a lot of people, I guess. I simply would not look at it as "it was mailed late and no one PM'd me so I'm going to report it."  That's not my angle on things. Mine would be more "Oh finally this book came. Great. I can't wait to read it." End of subject.  Different ways of thinking and I clearly knew on this forum I would be in the minority.  But  I think my way of thinking causes less stress for me and enables me to enjoy this site without needing to be complaining about it.

Now, no more from me. I did not mean to offend. That was not my intention. And no, you didn't do anything wrong. You posted on here, I posted back. It is my personal feeling that a lot of people that inhabit this forum "try" to get others into trouble for not following every single rule.  Some rules are more important than others (pick your battles) but the bottom line for me is to have fun on here. And I do. I just wonder with all the complaining certain members do on here how they're having any fun.

That's what I meant by the "ease" up and whether someone PM'd you or not is not a major catastrophe .... the book was received. Enjoy it.

 

Date Posted: 6/1/2008 3:00 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 2/3/10 9:28 AM ET - Total times edited: 1
Date Posted: 6/1/2008 3:01 PM ET
Member Since: 8/16/2007
Posts: 15,183
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You are allowed to state your opinion, as long as it doesn't conflict with the rules of the site.

...pretty much need to do that if you're sending DC and won't be able to get back to a computer almost immediately.  This is completely wrong. I have seen people say it before, that if the DC is scanned before you mark it mailed, the PBS system won't get that scan and give you the credit and it is 100% wrong. I have mailed a book on Friday on my way out of town. When I marked the book as mailed on Sunday or Monday when I got back, all of the scan info and the credit were instant. The receiver marked the book received about 6 hours later. Maybe in the past you didn't get the DC credit if it was scanned before marking it mailed, but it is not true of the system as it is.

Also, the PBS system allows for two days to be marked mailed before actually doing so, so it's a complete fallacy that the books must be mailed before marking them so. This is not completely accurate.. the system allows 48 hours delay in mailing for 3 specific circumstances. The help lists the reasons why you can mail late and states you must contact the member if you are sending later than 48 hours.

A book must be mailed within 48 hours of marking it mailed

  • It is okay to mark your book mailed before you have mailed it if:

    • The deadline date falls on a postal holiday
    • Your computer/Internet access is unreliable
    • You plan to mail the book on your way out of town
  • It is not okay to mark your book mailed and delay Mailing it for longer than 48 hours
    • We understand that sometimes circumstances interfere with prompt mailing!  But this should not be a habit.
    • If your mailing is delayed, you must inform the requestor as soon as possible, so that she doesn't think the book is lost in the mail if it was merely mailed late.

I do agree with you that I wouldn't make a big deal of it. Entering the postmark date will notify the site that it was mailed late and they will deal with the sender. I don't think I would do anything beyond that. I don't think anyone is anal about watching and comparing the postmarks, you just tend to notice them more when the books are really late. 8 days is nothing compared to what some do. I am always just happy the book gets to me before the system times it out.

Date Posted: 6/1/2008 3:04 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 2/3/10 9:28 AM ET - Total times edited: 1
Date Posted: 6/1/2008 3:55 PM ET
Member Since: 3/23/2008
Posts: 65
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Puts down book, sits back munching on popcorn and sipping soda. Dont mind me just watching, lol

Date Posted: 6/1/2008 4:17 PM ET
Member Since: 6/1/2006
Posts: 5,065
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Well, I for one, never ever mark a book mailed until I actually do so.

I've had many books that were marked as mailed and were actually mailed waaaay after the date. Yes, they still arrived in time, sometimes within a few days of being marked lost.

I understand the frustration Dawn.



Last Edited on: 6/1/08 4:18 PM ET - Total times edited: 1
Date Posted: 6/1/2008 4:32 PM ET
Member Since: 2/10/2006
Posts: 424
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I had someone send me a book a full 3 weeks after they marked it mailed. When it came, I was excited to finally have the book, but also a little uspet at the member for not following the rules. This was before the little screen came up that asks for information though, so I really felt that I had to say something to the member. It was difficult, but I cut and paste the rules in my PM and explained that it's important to mail books promptly. The sender replied and seemed genuinely sorry, so it was okay in the end. Now, if someone mails a book very late and doesn't contact me first, I let the system do the work for me. I just fill in the boxes and note that the sender did not contact me about a late mailing. If it's a continuing problem for the sender, I fully believe the system will figure it out and take care of it.

Date Posted: 6/1/2008 4:47 PM ET
Member Since: 1/14/2008
Posts: 346
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I've only made a note once for a late book, and that was because I recieved it a few days after it was marked lost, it was postmarked 3 weeks after it listed as mailed, and I had already ordered another copy. So, I noted and PM'ed the member stating that I was ticked about it because I wasted an extra credit (politely, I add) and got a nice appology PM back.

*shrugs*

For the most part, I don't care as long as I get the book eventually :)

/pointless reply ^_^

Date Posted: 6/1/2008 5:10 PM ET
Member Since: 7/14/2007
Posts: 8,942
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PBS is a site that's based on mutual trust, and I think it's important to abide by the guidelines (like you agreed to do when you joined) if you want to participate.  When people come to a site like this, they don't know whether they'll get ripped off or not.  In fact, my husband was very against my joining  PBS, because, bless his suspicious soul, he was certain I was being scammed - but of course it's my business, not his, and I took the chance. 

So what's the real harm in waiting to mark a book mailed until after you've mailed it?  How does it harm you to be honest about the transaction? 

Date Posted: 6/1/2008 7:40 PM ET
Member Since: 1/26/2006
Posts: 318
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Well, you could be silly like me.  I put two books in the mailbox on Wednesday, drove off and went camping until today (so I didn't have a computer) and they didn't get marked mailed so I'm out the credits...which is okay, since I have enough to cover my wish list.  You can bet I won't do that again though!

Date Posted: 6/1/2008 8:11 PM ET
Member Since: 8/16/2007
Posts: 15,183
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Susan - did you PM the senders and let them know so they didn't order another one if they hadn't already? If they hadn't gotten another one ordered for them by the system you still could get your credits.

Date Posted: 6/1/2008 11:00 PM ET
Member Since: 3/20/2007
Posts: 142
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Dawn, that's exactly what I would have done as well.  I don't think that the point of the comment book is to get anyone in trouble, but just for PBS to have on record anything to take note of for future transactions.  I actually had a receiver of one of my books PM me to let me know that she's left a postive comment about my packaging in the box for comments!  I thought that was an extremely nice thing to do.  So those comments can go either way.  If the person who sent you the book habitually sends books a week after marking them mailed, I hope PBS will send them some friendly reminders about getting books out on time.  If this was a one time occurance because of a family emergency or just an "oops" moment, then it's not going to make much of a difference in the long run for that sender.  I think if everyone is always too "nice" by not making sure others are following the rules, it could be a slippery slide into a very disorganized site.

Date Posted: 6/2/2008 8:17 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I have to say that there is another reason that it would look like someone mailed late when "strictly" they did not.  I speak of my own situation which is that I use a rural outpost PO that ships its packages to the regional PO before it is scanned.  If you mail it on a weekend or after the mail has gone out on a holiday...there will be at least a 3 day lag.  Also I can unfortunately say that our regional PO is terrible.   I may take my packages there on one day and it may be days later before they actually scan it.  One time not too long ago, I mailed a book with 5 WL books in it.  that box sat there for 10 days before they got to it.  It got declared lost (I always get DC but that's only good on one book in the order) by PBS.  The requester waited about a week after that to reorder some of those books.  The day after she got the replaced order - my long lost books showed up.  She was so annoyed.  I can't blame her.  Now when it's possible I have my DH mail it from the postal area where he works and it is MUCH faster and more efficient.  Unfortunately, he doesn't always go it to work (works from home) and sometimes he forgets - so it can be marked mailed but he didn't mail it that day.  That always ticks me off.  So it seems as if  there's little I can do.  So far 2 incoming books to me have gone "missing" even though they show they were checked in to my PO.  No amount of  inquiry helps.  Everyone in this area KNOWS the problem.  It's been in the local paper numerous times.  All I can do is warn people when it starts looking like the book will be late.

Date Posted: 6/2/2008 8:19 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I just had to PM someone about one of the "missing" incoming books and telling her I was glad that she got DC!

Date Posted: 6/2/2008 9:32 AM ET
Member Since: 7/31/2007
Posts: 2,689
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well, the issues I have regarding late mailing and the sender actually marking them mailed way before they actually mail them have nothing to do with DC...when you can see the actual date on the Post Office purchased stamp and it is like 7 days after when it was marked mailed in the system....there is no way there was any "delay" caused by the postal system...

Date Posted: 6/2/2008 12:52 PM ET
Member Since: 3/8/2007
Posts: 2,532
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Susan,  I don't look at the mailing dates either.   Not that I feel its wrong to compare dates,  but I am just happy to get the book.

Date Posted: 6/2/2008 7:05 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Christy H. - be glad you don't have my PO.  Literally.  They have kept a box of books in their system for weeks before actually scanning it in and mailing it off.  It makes me look bad!  Another reason that I buy DC.  As for books coming to me - there are 2 that have been scanned in at my (main) PO which is the troublesome one - and one has been there since May 19.  The other has been scanned in there on April 24.  It's officially lost.  I would really have liked to have the book since there isn't another in the system.  The one that was scanned in May 19, is from another VA PO.  She's the one I PM'd.  She was glad that I told her and she's very glad that she bought DC.  That may actually be the RC that I have to put on book requests in the future to protect possible senders!

 

EDIT - Maybe I'll just try to figure a way to buy the DC for them since they shouldn't be forced to do so.  Wonder how I could do that?  Any suggestions?



Last Edited on: 6/2/08 7:07 PM ET - Total times edited: 1
Date Posted: 6/2/2008 7:10 PM ET
Member Since: 7/31/2007
Posts: 2,689
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Ruth F.   I am not talking about DC...I don't even look at that I'm talking about the Post Office generated postal stamp it gives the postage amount, date, etc.  You know you go up to the postal counter, they weigh the book, and then print off the stamp...that is the one that I'm talking about.  Typically those that purchase PBS postage and DC mail them within a timely manner of purchasing that...in my experience.

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