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Topic: Stuck in an WL auto-request loop

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Subject: Stuck in an WL auto-request loop
Date Posted: 4/5/2009 10:21 AM ET
Member Since: 3/29/2006
Posts: 174
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Has anyone else had this happen?  If so, what did you do to get out of it?

Here's the situation - I requested a popular book that went "Lost."  The PBS system put me back on the WL for that book with it set at auto request.  The Lost book showed up a few hours after a new book was posted to my WL.  Due to the autorequest, the newly posted book was made available for acceptance and wrapper printing by the poster of the new book.  I PM'd the poster asking if she could cancel my request and she was fine with it (she had already printed the wrapper- therefore the "cancel" button was gone from my screen).  Here's the problem - because of the autorequest, if I don't log on and cancel the order right away (within an hour or 2 of the poster cancelling the transaction and the wrapper being printed) there's no way for me to stop the transaction, even though I've marked the Lost book received and I'd prefer not to receive a duplicate, especially since I know that there's a long wait list for it.

I did PM the poster for the second round to give me some time to cancel on my side before printing the wrapper (I even sent times when I would log on today), but has anyone found a better way of handling this?  I understand that in the "normal" way of things, this is how the system should work, but is there a process to not have a book re-posted to the WL on autorequest if that same book which was Lost has been marked "received" in the wisher's transactions and I just don't know what that process is?

At worst I'll end up with a second copy of the book and can send it back out, but I'm just a little frustrated since this is the second duplicate book I'd receive due to the same issue within a couple of weeks.

 

 

Cathy A. (Cathy) - ,
Date Posted: 4/5/2009 10:28 AM ET
Member Since: 12/27/2005
Posts: 4,138
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Instead of asking the sender to cancel, ask her to use the Contact Us link at the bottom of the screen. She should tell the PBS Team that she's canceling the book at your request and you don't want it to go back on your wish list. They can make that happen so that her book is offered to the next wisher and you aren't on the wish list at all any more.

You actually have more time than you think to cancel though. If the book is on your wish list with auto-request, then when it gets posted you have 1 hour before the sender would see the request, but you also have up until she prints the wrapper to cancel (which could be up to 5 days, or it could be 1 hour and 1 minute).

Date Posted: 4/5/2009 10:54 AM ET
Member Since: 3/29/2006
Posts: 174
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Thanks Cathy!  I didn't know about the "Contact Us" process.  I'll pass that on.  Hopefully the sender isn't too annoyed with me yet and will do what you suggest. : )

Date Posted: 4/5/2009 11:24 AM ET
Member Since: 2/12/2008
Posts: 4,470
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Just because it was automatically put on auto-request, you can take it off.

Date Posted: 4/5/2009 11:41 AM ET
Member Since: 8/16/2007
Posts: 15,200
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If its the second time she's posted it, I am assuming she was able to cancel the first time?  When she cancels the request, why aren't you just going to your WL and deleting it before she reposts it? 

If she is cancelling and reposting all within a few minutes while you are not on, add an RC that states "I do not want book XXXXX, I received it, but the system keeps reordering it please deny this RC so your offer will move on and I can get it removed from my WL". That will give you time to get it removed without anyone accepting your request.