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Topic: Stumped

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Subject: Stumped
Date Posted: 3/8/2010 11:40 AM ET
Member Since: 3/8/2010
Posts: 2
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Hello,

I was a member for years and then just didn't have time to log on for a while.  I had a ton of book credits and money in my other account.  I can't find the account anywhere.  Did they close it down??? Any advice would be helpful.  Thanks

 

Sarah

Date Posted: 3/8/2010 11:48 AM ET
Member Since: 11/5/2009
Posts: 1,083
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That's a question you need to address to the PBS staff.  There is a "contact us" link in the lower right hand corner of the home page.

Subject: Thanks so much
Date Posted: 3/8/2010 11:50 AM ET
Member Since: 3/8/2010
Posts: 2
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Date Posted: 3/8/2010 11:50 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If you had WL offers and book requests that you didn't respond to than yes they would have closed your account.  I don't know what the magic # is but if they see a pattern of no responses and that you haven't logged into the account in a while than they close it-This is to get inactive members out of the FIFO lines.

Date Posted: 3/8/2010 11:57 AM ET
Member Since: 8/16/2007
Posts: 15,187
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You should contact the site as Kate suggested. How long has it been since you quit using the other account? The Term of Use do say that anything in a dormant account will be forfeit.

9. Credit Accounts
Dormant Accounts
An account may be deemed "dormant" when no items have been ordered, shipped, or purchased within any 1 year period. Dormant accounts may be closed and any accumulated Book Credits forfeited without compensation to the account holder.

10. Money Accounts
Dormant Accounts
An account may be deemed "dormant" when no items have been ordered, shipped, or purchased within any 1 year period. Dormant accounts may be closed and any accumulated PBS Money forfeited without compensation to the account holder.
 

Date Posted: 3/8/2010 1:11 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Additionally, if you had books posted that may have been ordered and left to time out that may have resulted in them closing your account as well.

Date Posted: 3/8/2010 1:32 PM ET
Member Since: 2/13/2007
Posts: 8,411
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This account is currently suspended or closed.
 
 


Last Edited on: 3/8/10 1:32 PM ET - Total times edited: 1