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Successful Service Operations Management (with Microsoft Project 2003, 120 Day Version, CD-ROM, and InfoTrac)
Successful Service Operations Management - with Microsoft Project 2003, 120 Day Version, CD-ROM, and InfoTrac
Author: Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman, Steve Walton
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic a...  more »
ISBN-13: 9780324224375
ISBN-10: 0324224370
Publication Date: 1/6/2005
Pages: 432
Edition: 2
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Publisher: South-Western College Pub
Book Type: Hardcover
Members Wishing: 0
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