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Successful Service Operations Management (with Student CD-ROM, Microsoft Project 2007, InfoTrac Printed Access Card)
Successful Service Operations Management - with Student CD-ROM, Microsoft Project 2007, InfoTrac Printed Access Card
Author: Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman, Steve Walton
Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations M...  more »
ISBN-13: 9780324661187
ISBN-10: 0324661185
Publication Date: 1/14/2008
Pages: 406
Edition: 2
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Publisher: South-Western College Pub
Book Type: Hardcover
Members Wishing: 0
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