Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Successfully Completed Transaction Yet The Book Was Refused for Delivery

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Successfully Completed Transaction Yet The Book Was Refused for Delivery
Date Posted: 4/18/2011 8:56 PM ET
Member Since: 6/27/2008
Posts: 2
Back To Top

I am not sure how to handle this.  I had a book returned to me via USPS with a "Delivery Refused" sticker on it and a note stating "This person does not live here".  So I sent a pm to the requester on April 6 asking for an updated address,  I still haven't heard from her.  I checked my transaction archive and it says the transaction was completed successfully.  Really....she doens't have the book.  What do I do now?

Date Posted: 4/18/2011 9:09 PM ET
Member Since: 7/19/2008
Posts: 15,398
Back To Top

PBS members are required to prove correct addresses.  PBS will take a credit or mark books received for incorrect addresses.   If the error was the member's fault, rather than a USPS mistake, then the book is yours to re-post.

From help:

A book I sent was returned to me!


If the book has NOT been declared lost in the mail yet, you should contact the requestor using the button on the active request, to let him/her know that the book was returned, and to confirm the address. 

  • You cannot re-send the book if it is damaged.  If it is damaged, contact us to cancel the transaction.

    • If the book has already been declared Lost in the Mail, you do not need to contact us to cancel.
  • You are not obligated to re-send the book to the requestor if this happened due to a problem with the requestor's address.   If the book was not damaged when it came back to you, and you do not want to re-send the book to the previous requestor, you can simply repost it. 

    • If you do not get a reply message from the requestor within 5 days of your PM, contact us.

If the book HAS been declared Lost in the Mail, you should make sure that the requestor still wants the book (and that the address is correct) before remailing it. You can use the button on the "lost" transaction in your Transaction Archive (linked from the top of your My Account page) to send a message to the requestor.

  •  If you do not get a reply, do not re-mail the book - you should repost it to your Bookshelf if you do not get a reply.  If you repost and the new request is from the same member, contact us for help.

Date Posted: 4/18/2011 9:10 PM ET
Member Since: 12/31/2009
Posts: 3,995
Back To Top

Your job is done. It is the requester's responsibility to provide the correct address. From the help docs:

 

You are not obligated to re-send the book to the requestor if this happened due to a problem with the requestor's address.   If the book was not damaged when it came back to you, and you do not want to re-send the book to the previous requestor, you can simply repost it. 

Date Posted: 4/18/2011 9:57 PM ET
Member Since: 1/17/2009
Posts: 9,715
Back To Top

What do you meanthe transaction was completed successfully? It was marked received?

That would be the correct thing for the receiver to do in this case ... she marks it received, you get your credit. Everyone's happy. She can reorder it from you or someone else if she still wants a copy of it.

Date Posted: 4/18/2011 10:21 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

Maybe she had to move short notice and decided just to mark stuff received. 

Date Posted: 4/18/2011 10:54 PM ET
Member Since: 8/16/2007
Posts: 15,186
Back To Top

If she had been inactive at the time the book went lost, the system may have marked it as received for her.

You've given her almost 2 weeks to respond, I'd say you can safely repost the book and move on (not saying that you had to resend the book in the first place, you don't, but I am assuming your PM indicated that you were looking for an address to re-send it. Now you've given enough time for an answer to that PM).

Date Posted: 4/18/2011 11:08 PM ET
Member Since: 6/27/2008
Posts: 2
Back To Top

Thanks for the help everyone!!  I will repost the book since there is a waiting list.  Happy Reading!

Date Posted: 4/25/2011 12:47 AM ET
Member Since: 4/28/2009
Posts: 9,565
Back To Top

Happened to me in FEB as the requestor suddenly moved out to get a divorce after I had already mailed the book.  Her "ex" refused to forward it to her despite having agreed to forward her mail. Media mail isn't returned by the PO so I was out the book and the credit!

Cathy A. (Cathy) - ,
Date Posted: 4/25/2011 10:43 AM ET
Member Since: 12/27/2005
Posts: 4,124
Back To Top

Jeanne -- You should contact PBS about your transaction. If she told you in a PM that she gave you an address where she couldn't receive mail (even if she didn't know her ex would be a jerk), they will mark the book received for you. They are really strict about people following the Terms of Use for the site, and it's in there that members have to provide a current, deliverable address for every transaction. The requester is the one who has to take the loss if she provides a bad address, even inadvertently.

That might be what happened to Jessica too. If several people mailed books to the same person and another one wrote in and said her book got returned, PBS might have marked them all received at the same time.

Date Posted: 4/25/2011 11:10 AM ET
Member Since: 2/13/2007
Posts: 2,262
Back To Top

I've had that happen to me where the book is returned to me (in my case because the member was not aware that media mail does not get forwarded and they left a notice that she would have to come to the post office to pick up the book which apparently was too much of a bother so in time it was returned to me) after the member marked the book received without actually receiving it. It turned into a nightmare because I got the book back, but I had to go to the post office and pay for the return shipping because it was sent without DC -- and because all the books sent out were marked received, I paid out of sheer curiousity -- in my case, the member reinbursed me for the money spent shipping it to her and paying to get it back and I reinbursed her credit, but I was pretty annoyed about a situation that could have been totally avoided.

In your situation, I would contact PBS.



Last Edited on: 4/25/11 11:11 AM ET - Total times edited: 1