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Topic: Suggestion 2: Send Private Message Text in Email

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Subject: Suggestion 2: Send Private Message Text in Email
Date Posted: 2/20/2008 7:14 PM ET
Member Since: 8/29/2007
Posts: 78
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No big deal, but here's a suggestion:

When I get a private message, I get an email that says this:

Dear Al,

This is a quick note to tell you that you have a new personal message at PaperBackSwap. This new message is from xxx xxx (xxxxx)) of MYTOWN, NC. Please login to your account to see this message or click the link below:

To view the message, I have to go to PBS, log in, navigate to the private message area, and open the message.  Usually, it just says "Thanks!"

Instead, why not do what other forum software does: send the message in the email.  That is tell me what the message is, like this:

Dear Al,

This is a quick note to tell you that you have a new personal message at PaperBackSwap. This new message is from xxx xxx (xxxxx)) of MYTOWN, NC. Here is the message:

     Thanks!

Please login to your account to reread or respond to  this message or click the link below:

 

 



Last Edited on: 2/20/08 7:15 PM ET - Total times edited: 1
Date Posted: 2/20/2008 8:33 PM ET
Member Since: 5/3/2006
Posts: 6,436
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A great idea, I second!

Date Posted: 2/20/2008 8:51 PM ET
Member Since: 4/7/2007
Posts: 2,027
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Wow!  That's an awesome idea!

Date Posted: 2/21/2008 2:02 AM ET
Member Since: 11/14/2005
Posts: 6,421
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It's been requested many, many times. In fact, one of the biggest arguements that has occurred on these forums, multiple times, could be avoided by this very suggestion.

Some people complain because others waste their time by saying "thanks" for the book when it arrives. Other people say it's just courtesy. Those who feel their time is wasted on a simple "thanks" say it would be nice if PBS would just tell them the person said "thanks" and they wouldn't have to bother checking in, just to see the single word "thanks".

Not to diminish your idea, it is a great one, I agree, I think the coding should be "moderately" within the realms of our programmers, but I guess they have their reasons for not including it.

Also, to post suggestions here and gather other people's opinions, is great, but R&R don't read EVERY topic, and could easily miss a great suggestion if you only post it  :)

Date Posted: 2/21/2008 8:47 AM ET
Member Since: 4/25/2006
Posts: 156
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I admit I do my share of arguing here (often incoherently), but I think PBS is the only place I've ever upset someone by saying "thank you".  ; )

Having the message included in the e-mail would be cool.  I usually just wait until I get around to logging into my account to read any PMs.

 

Date Posted: 2/21/2008 8:58 AM ET
Member Since: 3/10/2006
Posts: 2,819
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I love this idea.  

patticom - ,
Date Posted: 2/21/2008 10:42 AM ET
Member Since: 11/3/2007
Posts: 416
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Actually, if you read the PBS "you have mail" message closely, you will note that some say "in response to a book you sent" and some don't.  Chances are very good that the "responses" are thanks, with or without other comments on the speed or packaging or etc....

Most people who complain aren't upset about getting "thanks" but about having to take the time and effort to log in to see a single word message.  But if users would just avoid logging in for the "response to a book sent" messages, that should fix the issue.  Eventually when these same users log on to check other messages or shop for books or mark books received *then* they can go through the random (low priority) thanks messages to read and delete (and ensure there is nothing that needs further response from them). 

Date Posted: 2/21/2008 10:55 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Unfortunately, Patricia, the problem as it stands now is that you have no clue if the "response to a book you sent" is telling you that there was a problem with it or not, so you really feel you NEED to check in.

I agree with you, Judy, I too have had my share of disagreements on here, but is agree that it's the only place I had to question whether I wanted to continue being polite and nice and thanking someone for a book just because I had nothing more special to say other than "Thank you"!

But, hey! Let's not hash that dead horse here, didn't bring it up for that. I was just letting Al know that this has been requested MANY times and has fallen on deaf ears. I don't care, personally, I'm on here often enough it's no big deal to look at every PM that comes to me. Ok, maybe I'm on here often enough that I actually have my own cot over there in the corner hahahahaha

Date Posted: 2/21/2008 11:41 AM ET
Member Since: 1/8/2007
Posts: 8,139
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If I had a problem with a book I received, and that PM were sent to the person's mailbox via e-mail, how could I be sure I'd get a response? The person could just ignore the e-mail or claim it was never received. (Spam filter, ya' know...)

Date Posted: 2/21/2008 11:50 AM ET
Member Since: 4/25/2006
Posts: 156
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Jane, I think what Al means is that the message could be in the e-mail in addition to the PM, not to replace it.  That's what I took it to mean, anyway.

Date Posted: 2/21/2008 1:32 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Yes, that is what he's saying.

What I'm saying is that if the PM in the e-mail includes the message (such as: This book is unpostable, and I'd like my credit back, please.), then what incentive is there for the problem member to log in to PBS and handle the problem?

As it is now, the person must log in to determine whether the transaction went smoothly. If it were changed in the proposed way, we know how it would impact positive transactions. My question is, how would it affect negative ones?

ETA: Sorry if this sounds snippy... It's just a question that crossed my mind, and I can't think of a way to phrase it any differently! LOL!



Last Edited on: 2/21/08 1:48 PM ET - Total times edited: 1
Date Posted: 2/21/2008 2:07 PM ET
Member Since: 8/16/2007
Posts: 15,177
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I think you have hit the nail on the head Jane on why they don't change this. Reading the e-mails cannot be tracked as easily by PBS, but they do track when you log on. Forcing you to log on to get PMs, forces you to check your account, maybe see that order you might have missed, and give PBS the opportunity to capture the information they need to determine inactive accounts and such.



Last Edited on: 2/21/08 2:08 PM ET - Total times edited: 1
Date Posted: 2/21/2008 5:33 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Very good thoughts, Jane! I agree with Melanie, you've probably hit the nail on the head.

Date Posted: 2/21/2008 5:46 PM ET
Member Since: 2/9/2007
Posts: 112
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one way not to waste ur time checking 'thank you'  PMs is to check other emails around it. Normally I get the email saying that someone received the book I sent and on top of that is usually the email that says that i have a private message. I just hit delete and go on about my day, i just check it at some point the next time i go to pbs.

and i think it would be nice to include the actual pm in the email. just because i am forced to check the pm on the pbs site does not mean i am going to deal with the problem at all or right away.

idk maybe this sounds snippy but....i feel like its hard to have simple things here like having the pm in the email or leaving the wl alone( thats another topic that will go on forever lol)