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Topic: Suggestion for site enhancement

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Subject: Suggestion for site enhancement
Date Posted: 8/23/2010 10:06 PM ET
Member Since: 1/25/2009
Posts: 4
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I have a suggestion I'd like to make to (in my opinion) improve the site. Is there an appropriate forum (or email address) to go through to get suggestions read?

My suggestion, which solves a problem that perhaps only I ever come across, is to alter the calculation for "I can mail later." Often I find myself out of town and able to send a request that came in until around 7 days after the request. If I accept the request immediately, I can only say I can mail it 5 days later, but if I wait around 5 days for the final notice, it will let me select 5 days from then, for a total of around 10 days from the initial request.

My suggestion is to let me select 10 days (or whatever the limit comes out to) immediately, and as the days pass by, reduce them so that the last selectable day is always the last possible day, not 5 from the current day.

Date Posted: 8/23/2010 10:47 PM ET
Member Since: 3/7/2009
Posts: 10,844
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You can use the "Contact Us" link at the bottom of the page (under Company) to submit suggestions.

Date Posted: 8/24/2010 9:07 AM ET
Member Since: 5/25/2010
Posts: 262
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William, I really like your idea. I like to allow myself as much leeway as possible on the mail-by dates (for many reasons, including trying to mail as many books as possible at one time), but it really bothers me to leave requests hanging for five days.

Date Posted: 8/24/2010 9:27 AM ET
Member Since: 8/23/2007
Posts: 26,510
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The suggestion has been made before to shorten the time allowed to accept and then extend the # of days given to mail.  My guess is they aren't doing it because not everyone has computer access everyday and some need the 5 days just to get to a computer and accept.  And they don't want to extend the mailing days without shortening the acceptance days-because then some people would use all the acceptance days and then all of hte extended mailing days and take 15 days to mail a book. 

Did that make any sense?

Date Posted: 8/24/2010 9:37 AM ET
Member Since: 8/10/2005
Posts: 4,597
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I agree that probably most people would like this to go the *other* way with shorter times--there's a lot of impatient swappers here! Personally, if I were going to be out of town for a week at a time, I would just put my account on vacation hold. When you get back, you can remove the hold, get whatever requests are waiting and deal with them in a timely manner. If you're worried about getting wishlisted books while you're gone, you can always set the ones you REALLY want to auto request so you don't miss any offerings.

Cheryl

Date Posted: 8/24/2010 10:21 AM ET
Member Since: 9/25/2008
Posts: 3,528
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I really like William's suggestion. I seem to get requests for books after I get back from the post office so I normally wait the 5 days to accept those hoping another request comes in to mail the books at the same time. With this suggestion of getting 10 days to get the book accepted and mailed it would let me accept the requests earlier.

If I had a book request today I could mark it that it would be mailed by the 3rd (10 days).

If I waited until tomorrow to accept then I'd have 9 days to mail so it would still need to be mailed by the 3rd.

If I took the full 5 days to accept then I'd have 5 day to mail so the mailing date would still be the 3rd.

Date Posted: 8/24/2010 10:55 AM ET
Member Since: 1/17/2009
Posts: 9,668
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You can suggest it to the site management, perhaps they will like it too.

As a computer programmer, I can say, though, that in general, it would be wasteful to rewrite working computer code to work in a completely different way just to end up with the exact same results.

I am not sure I understand the point of changing the whole mailing dates system just to end up again where it is right now ... with the same total amount of days to accept/get the book in the mail that we have currently.

I have the same issues because I travel often for work ... I just wait to accept requests until the mailing date is on the weekend. I don't see an issue with that.



Last Edited on: 8/24/10 10:58 AM ET - Total times edited: 1
Date Posted: 8/24/2010 3:14 PM ET
Member Since: 5/25/2010
Posts: 262
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You're right, the end result would be the same - except that we could commit, as soon as possible, to the requestor that we're really going to mail the book, even though we're going to take 10 days to do it. The physical result would be the same, but the psychological effect would be different on the requestor, who could relax a bit.

Actually, there would be a difference to the person who doesn't have daily access to a computer. They could accept the request as soon as they saw it, but would retain the same 10-day flexibility that people with daily access to computers currently have, without having to remember to log in next Tuesday (or whatever) to accept that request and choose a mailing date.

Mary, it wouldn't increase anything to 15 days - it would be keeping the same total time whenever you accepted. You'd still have 5 days to accept, and the last available mailing date would be whatever day is 10 days after the original request date, no matter the transaction was marked accepted.



Last Edited on: 8/24/10 3:17 PM ET - Total times edited: 1
Date Posted: 8/24/2010 3:56 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I said it would increase to 15 days if they kept the acceptance time the same and the extended the  mailing date option.  They'd lose a lot of members if they reduced the acceptance time down from 5 days because not everyone has computer access everyday.  Many PBSers onlly have access to the internet at the library, work or a friends house.  So they need 5 days to accept a request not necessarily to mail one out after it's been accepted. 

A better solution might be to put the PM button the request screen before it's accepted. Then you could just shoot off a PM saying you know the request is there but need a few extra days to accept for some reason.

Date Posted: 8/25/2010 3:11 PM ET
Member Since: 1/25/2009
Posts: 4
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I will pass it on through the contact link.

Mostly I do what Elizabeth T. mentions. It is inconvenient to go to the post office (often due to being out of town, but also because it's out of my way) so I try to wait out a request to minimize the chances that another request comes in the next day and then do them in batches. It's also inconvenient to turn on and off vacation holds so frequently - I only do it when I'm gone for longer than a week and would actually completely miss requests. But most of all I just would like to let the person know sooner - I can PM them now, but my thought is that if the system is set up to let me have 10 day delays, just let me do that from the start so I don't have to PM the person and then wait around for 5 days being spammed with notices.

I did chuckle at Sara the computer programmer not seeing why you would want to change working code to improve user interface. (Granted, that's an unfair characterization) My work involves programming as well, and have fallen into that trap often, so I found it ironic that the tables have turned on me. :)

Date Posted: 8/30/2010 12:16 PM ET
Member Since: 7/12/2010
Posts: 4,177
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A few suggestions:

Additional Emoticons (smilies)
A "Quote" button so you don't have to cut & paste a forum post you ar referencing
A "Report As Spam" button so vigilant members can bookmark suspicious posts to be reviewed by TPTB

-RD



Last Edited on: 8/31/10 8:41 AM ET - Total times edited: 1
Date Posted: 8/30/2010 12:30 PM ET
Member Since: 2/26/2009
Posts: 35,365
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a "go to bottom" button would be nice

a blank private page to keep notes

Date Posted: 8/30/2010 3:40 PM ET
Member Since: 5/25/2009
Posts: 598
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"A "Quote" button so you don't have to cut & past a forum post you ar referencing

A "Report As Spam" button so vigilant members can bookmark suspicious posts to be reviewed by TPTB"

 

YES PLEASE!!!! 

Date Posted: 8/31/2010 3:18 PM ET
Member Since: 7/12/2010
Posts: 4,177
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Another suggestion:

How about an In-Box; Sent-Box; Out-Box system for PMs.  That way you would know if the person you PMd read the message as the message would sit in the Out-Box until it was read.

-RD



Last Edited on: 8/31/10 3:35 PM ET - Total times edited: 1
Date Posted: 8/31/2010 6:41 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Rob--You can actually see who has read their PMs by going to your sent PM list and clicking on the the "unread" button.  Note this only shows whether they actually read them on this site.  If they have the option checked to receive PM notifications via e-mail and they read the e-mail it will still show up as an "unread" e-mail on this site until they access it from here.

Hope this makes sense!

Date Posted: 9/1/2010 10:50 AM ET
Member Since: 7/12/2010
Posts: 4,177
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Laura,

Thanks for the info! 

Another site where I participate in the discussions has the "Boxes" feature and its handy. 

-RD

Date Posted: 9/2/2010 9:14 AM ET
Member Since: 7/12/2010
Posts: 4,177
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How about a "View Unread Posts" button and of course the complimentary button "Mark All Posts Read".

-RD