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Topic: Not sure about what to do.

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Subject: Not sure about what to do.
Date Posted: 3/20/2013 5:54 PM ET
Member Since: 6/19/2008
Posts: 5,673
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I ordered a 2/1 from someone and just received it. There was a hugh hole in the package ,with only one book ,and looks like the post office tryed to fix it. because it has lots of USPS tape on it. which says " received in damaged condition" and the book is bent up and is all dirty on one side.

Should I mark " received with problem?



Last Edited on: 3/20/13 5:56 PM ET - Total times edited: 1
Sianeka - ,
Date Posted: 3/20/2013 7:27 PM ET
Member Since: 2/8/2007
Posts: 6,630
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You should mark as Received With A Problem - and then choose Damaged by USPS option.

From the Help Center:

Damaged by USPS

  • this means a book that was damaged by USPS during its journey

Damaged by USPS

  • You will have the option to describe the book condition problem in a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender.
  • You will have the option to request a credit refund - this is UNchecked by default for this problem type. If you check this option (if you believe the Wrapping contributed to the book's damage by USPS), the email the sender gets will include the request for a credit refund. If you leave this unchecked, the email sent to the sender will NOT mention or request a credit refund. You can read more about this situation in I received a book that was damaged by USPS.
  • If this was a Wish List book (and there are no other copies available), you will go back in your previous place in line for the book. If there are other copies available, the book will go onto your Reminder List.
Date Posted: 3/20/2013 8:46 PM ET
Member Since: 2/23/2008
Posts: 170
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Was the book you received the free book or the book you ordered?  If it was the book you ordered, follow directions above.  If the free book was not ordered officially through PBS, there is nothing you can do except notify the sender.  If the book you ordered is the missing book,  the book will stay on your "Books En Route" tab until it goes lost in the mail, at which point your credit will be automatically returned to you.



Last Edited on: 3/20/13 8:51 PM ET - Total times edited: 1
Date Posted: 3/20/2013 10:10 PM ET
Member Since: 6/19/2008
Posts: 5,673
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I did get the book I ordered . not the free one

Date Posted: 3/20/2013 10:18 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Yes, then RWAP as damaged in the mail. 

We seem to be hearing about a lot of damaged mail recently, is there an increase or just more members posting?



Last Edited on: 3/20/13 10:18 PM ET - Total times edited: 1
Date Posted: 3/20/2013 10:59 PM ET
Member Since: 6/19/2008
Posts: 5,673
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okay , I did that. thanks.

Date Posted: 3/21/2013 12:14 AM ET
Member Since: 8/6/2006
Posts: 592
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Was the book you received the free book or the book you ordered?  If it was the book you ordered, follow directions above.  If the free book was not ordered officially through PBS, there is nothing you can do except notify the sender. 

That's the way I understand it also. The ordered book was received so PBS is out of it.