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Topic: not sure how to handle this?? Help

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Subject: not sure how to handle this?? Help
Date Posted: 5/18/2010 11:05 AM ET
Member Since: 8/10/2009
Posts: 9,933
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I was preparing a few books to ship and the ghost that lives with me(HAHA) knocked one of the books into a bowl of water therefore rendering it unpostable.  It has really sustained very little damage as I grabbed it quickly no water marks just the last few pages top corner got wet  but still now unpostable.  Question is I have already printed the wrapper so how do I go about undoing this request?

Date Posted: 5/18/2010 11:27 AM ET
Member Since: 1/17/2009
Posts: 9,728
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You should still be able to click on "Cannot Mail" for that request. I would probably send a PM just to let the other person know what happened, too.



Last Edited on: 5/18/10 11:28 AM ET - Total times edited: 1
Date Posted: 5/18/2010 11:41 AM ET
Member Since: 6/13/2009
Posts: 503
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I would PM the requestor ...let them know what happened to the book....and that you will ship it anyhow but return the credit for that one book incase they are unhappy with it.

Date Posted: 5/18/2010 1:18 PM ET
Member Since: 2/28/2007
Posts: 2,164
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I would PM the requestor ...let them know what happened to the book....and that you will ship it anyhow but return the credit for that one book incase they are unhappy with it.

You actually cannot mail an unpostable book, it's against PBS rules.  Follow Sara's suggestions.

Date Posted: 5/18/2010 1:36 PM ET
Member Since: 5/3/2006
Posts: 6,436
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"You actually cannot mail an unpostable book, it's against PBS rules."

I don't think that's true at all. You're not supposed to *post* an unpostable book. Unpostable books are mailed between members all the time. You can even ask a credit for them, as long as the damage is disclosed beforehand. (No posting and asking after it's accepted, that is.)

Date Posted: 5/18/2010 1:43 PM ET
Member Since: 11/14/2005
Posts: 6,421
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There's certainly  nothing wrong with mailing the book to the requestor as long as you are giving them their credit back. But do send them the PM to let them know you are sending it as a total freebie.

Also, I'm not sure since you have printed the wrapper if you have the cancel button still, I think you do, but if you don't you would need to contact PBS by sending in the feedback form on the Contact Us page, listed at the bottom of all pgs in the Company column.

Date Posted: 5/18/2010 1:46 PM ET
Member Since: 2/12/2007
Posts: 831
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PM the other person and let them know what happened.  Carefully describe the damage.  Tell them that you are willing to cancel the request and let it go to the next person,or you can still mail that book depending upon what they want you to do.  Their reply could depend upon whether they are planning to repost the book to PBS and upon how hard it is to get a copy.  If you are willing to send the book and return their credit, let them know that, too, although that is at your discretion, and certainly not required.  You could also ask your guide for help deciding what to do.

Date Posted: 5/18/2010 2:19 PM ET
Member Since: 2/28/2007
Posts: 2,164
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"You actually cannot mail an unpostable book, it's against PBS rules."

I don't think that's true at all. You're not supposed to *post* an unpostable book. Unpostable books are mailed between members all the time. You can even ask a credit for them, as long as the damage is disclosed beforehand. (No posting and asking after it's accepted, that is.)

Sorry, I could have worded my response better.  What I meant was something more like what Linda wrote above.  I was responding to the idea of mailing a book to someone, knowing it was damaged, without getting their advanced permission to do so.

Date Posted: 5/18/2010 5:27 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Some people get annoyed when they get unsolicited unpostable freebies, so I'd check with her before sending it.  If she doesn't want it you can message PBS and ask them to cancel the transaction & the request should roll over in FIFO.