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Topic: Not sure how to handle this

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Subject: Not sure how to handle this
Date Posted: 6/11/2014 1:18 PM ET
Member Since: 12/17/2013
Posts: 237
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Hi all of you helpful people! smiley

I requested two books from the same person.  She did not mark them mailed in time, so the requests rolled over to the next person in the FIFO line (two separate people).  At the same time, I got a PM from the person stating the books had been mailed.  I quickly canceled the rolled-over requests before either had been able to print the labels, so all good there.

I received both books from the original sender.  I went to the transaction archive to mark them received.  One was fine, and I had no problem giving her the credit for that one.  The spine is separating on the other one (hardcover), and while it is not horrible I don't feel like I can re-post the book.  When I went to mark it RWAP, the pop-up box says that it will still give her a credit.  I don't want to do that, and then have to ask for the credit back because I feel the book should not have been posted to begin with.

Suggestions?

Thank you!

Date Posted: 6/11/2014 1:44 PM ET
Member Since: 8/23/2007
Posts: 26,510
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That's how it's always worked when you mark a book damaged by sender.  It gives the sender the credit and it's up to them to refund the credit.  PBS doesn't normally get involved in these transactions and they won't automatically hold a credit from a sender or refund a credit to a receiver making a complaint.  They leave it up to the members to solve the issue amicably amongst themselves. They will only get involved if there's harassment on either side or the sender admits fault but still doesn't refund a credit.

Date Posted: 6/11/2014 7:06 PM ET
Member Since: 8/26/2006
Posts: 9,327
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Yes -- what Mary said.  You have to mark it received, and then you ask for your credit back.  See:

There's a problem with a book I received!

It could have been set up the other way, where a sender could mark a book "received with a problem" and the credit would automatically be given back to the requestor, but senders sometimes mark books "received with a problem"  through a misunderstanding, when the book actually meets the postability criteria, or when the book was damaged in the mail through no fault of the sender's.  So marking the book "RWAP" doesn't automatically give the requestor his credit back, but does start the conversation.