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Topic: Not Sure What to Do Next

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Subject: Not Sure What to Do Next
Date Posted: 1/4/2014 9:56 PM ET
Member Since: 2/26/2013
Posts: 741
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This has never happened before, so I don't know exactly how to react.  I sent a book out early December, today it was listed as "lost."  I PM'd the member and asked if they received the book, and they told me 'no.'  I said I would contact the PO on Monday and see where the book is (I hadn't as yet checked my transaction archive, so wasn't sure); and never received a 'thanks a lot' or any response at all back from the member about that.

Anyway, I use PBS postage, so I checked my transactions archive, and it shows that the book was mailed indeed, and delivered to recipient on the 12th.  So, the PO apparently DID deliver the package to someone at that address.

Does anyone have any idea of what I should do next?  My husband - dear man that he is - is of the mind that once the book leaves your house and is delivered to the post office, it is their obligation to get something to the recipient and my obligation ends.  Since I pay for delivery confirmation, he may be right.  Thoughts and/or help on this?

Date Posted: 1/4/2014 10:05 PM ET
Member Since: 4/25/2007
Posts: 11,467
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Delivery confirmation is just that, it confirms delivery of the package.  Doesn't guarantee that it got delivered to the correct person or even the correct address.  We get misdelivered mail at least once a week.

All you can do is file a lost/rifling report with the PO to get them looking into it.

Here's from the help center, you can fill out the report online:

  • If it is working, the direct link to the Mail Theft form online is http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) - you can input the information online there . This will help USPS try to recover your book if it truly has been lost in the mail. If the link above does not work, here are directions to find the proper page: go to the website www.postalinspectors.uspis.gov or https://postalinspectors.uspis.gov/ and then select "Investigations > Mail Theft > File a Mail Theft Complaint" from the menus.
    • This form at USPS is titled "Mail Theft"
    • This does  not mean only theft of mail.  USPS categorizes any mail that does not arrive or that is tampered with as "mail theft".
    • The choice that should be made under "Class" if Media Mail was used is "Parcel Post"
Date Posted: 1/4/2014 10:32 PM ET
Member Since: 2/26/2013
Posts: 741
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Thanks.  If I don't get a response from member, I will try that.  I was thinking maybe someone else at the house got the mail that day and may have set it aside and forgotten about it.  Being the holidays, it could have happened.

Date Posted: 1/4/2014 10:41 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Just today I walked mail down the street to a neighbors house.  It was the only mail in my box and now I'm wondering if another neighbor got my mail and if my child support check was in there and I don't get it soon, I'm going to be in a bind.  Hopefully if it did end up in someone else's mail box, they'll give it to me quickly. 

One of the books that went lost to me shows a delivery scan but I never got it and I checked with my neighbors.  The PO basically told me I was out of luck because they showed it as delivered to me. But it wasn't.

 

Date Posted: 1/4/2014 11:59 PM ET
Member Since: 5/7/2009
Posts: 793
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I noticed some DC problems over Christmas time.  I was told at my post office that it was due to temporary employees at this time of year.  I had a Priority Mail box going from my home in GA to my brother in Ohio.  It was scanned as DELIVERED in downtown Atlanta.  I freaked.  tt never showed any different at the USPS website BUT the clerk at my post office was able to look it up and see it had been delivered to my brother in Ohio.  I called my brother and it was delivered just when they said.  I think they can see delivery on a different system than the one we see at USPS website.  So in the event your book was misdelivered and rerouted, I would ask them to check their computer at your post office.

Date Posted: 1/5/2014 12:16 AM ET
Member Since: 1/30/2009
Posts: 5,696
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A couple of months ago I had a book marked as delivered to my home that disappeared into the aether. I'm assuming one of my neighbors got it by mistake. I hope they enjoyed the Forsythe Saga!

It does happen now and again.

Date Posted: 1/5/2014 12:36 AM ET
Member Since: 2/26/2013
Posts: 741
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I understand everything you're saying, and I appreciate the answers.  But having neighbors' mail delivered here has only happened maybe once or twice in the 15 years I've lived here, so I think that's not happening on a regular basis in most places.  But if the PO did deliver to the wrong house, the book was still delivered.  I will do my utmost to find out where it went, but I don't have the member's address and they aren't responding to my PMs.  So I really can't do anything else, because if you file a complaint, they want an address of where the package went, and I don't have that.

Date Posted: 1/5/2014 2:39 AM ET
Member Since: 1/30/2009
Posts: 5,696
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It's only happened to me once. But the PO has reduced their staff so there are likely more errors. As you no longer have the person's address, there's really nothing you can do.  You messaged the person and they initially responded - there really isn't anything for them to follow up on. You've received your credit, so I would just forget about it. 

 

Date Posted: 1/5/2014 11:27 AM ET
Member Since: 4/25/2007
Posts: 11,467
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I don't use PBS postage but can't you see a record of the labels you've printed?  Or even view them?

I use Paypal postage and I can go in there and see the address I created the label for if I ever need to.

Date Posted: 1/5/2014 11:52 AM ET
Member Since: 3/8/2007
Posts: 2,534
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If I use delivery confirmation, I basically mail it and then forget it, even more so if it is scanned along the way.   A couple of items have gone "lost" after they were scanned delivered. I wasted time once by going to the post office and inquiring about it. They directed me to an online form. I filled out the form and then ,,,,,,,  nothing.   I will not do it again.   

I think I'm in the minority,  but I don't believe lost items are always lost. It does happen occasionally, I know it does.  But the little bit of money I pay for confirmation gives me my peace of mind when the package leaves my hands. I agree with your DH. :)

 

Date Posted: 1/5/2014 12:05 PM ET
Member Since: 5/15/2005
Posts: 1,328
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Other than filling out the mail loss form, (which I can't see doing any good because going by their own records, it was delivered) there's really nothing else for you to do. If you used PBS postage, you already got the credit. PBS will have already contacted the recipient when the package was marked delivered. If there are multiple books going lost, they will address that with him or her.

Date Posted: 1/5/2014 1:05 PM ET
Member Since: 3/13/2009
Posts: 202
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What don't I understand here? The initial writer says she used PBS postage and DC. and mailed the book.

At that point, or first scan, she gets her instant credit. End of story. Because at that point the ptoblem belongs to PBS. They absorb the loss which is why she paid them 50 cents extra. They are out a credit.

The sender keeps her credit. She has no responsibility to do anything, correct? I don't understand what the problem is?

Date Posted: 1/5/2014 3:38 PM ET
Member Since: 9/19/2006
Posts: 3,348
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I don't understand how the book was listed as "lost" and "scanned and delivered" in the transaction archive. If the book is listed as lost on her current transaction page, then how can it also be listed as delivered in the transaction archive? Maybe I'm wrong, but if a book is declared lost, isn't it also labeled as lost in the archives and not as delivered? Pam
Date Posted: 1/5/2014 5:33 PM ET
Member Since: 8/26/2006
Posts: 9,327
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I don't understand how the book was listed as "lost" and "scanned and delivered" in the transaction archive.

When a book hasn't been marked received, then 26 days after it was marked "mailed" (or 35 days if it was traveling outside the contiguous U.S.), the PBS server marks the book "lost" and moves it from the current transactions on the main My Account page to the transaction archive.  In the transaction archive, there's a button (near the PM button) you can click to see the Request Details.  If the sender used PBS postage or PBS delivery confirmation, all the Post Office scans will show there.  So the book could show a Post Office scan indicating it was delivered, while still being considered "lost" by PBS, because it wasn't marked received.
 

Date Posted: 1/5/2014 5:49 PM ET
Member Since: 7/19/2008
Posts: 15,400
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In addition, the post office scan triggers more messages from PBS than the regular number for "lost" books.  Very frustrating when the book does not actually reach your door. 

Date Posted: 1/6/2014 3:15 AM ET
Member Since: 2/26/2013
Posts: 741
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It wasn't listed as lost on my end.  My transaction archive shows it as "delivered" by the post office.  Recipient never contacted me, I received the messeage from PBS auto.  That's why I was confused about the whole thing.  I just figured they got the book (as shown) but didn't notify PBS or myself.  Anyway, I contacted PBS and it's all good.