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Topic: Suspended or closed account

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Subject: Suspended or closed account
Date Posted: 8/10/2009 9:47 PM ET
Member Since: 6/18/2009
Posts: 129
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A book I mailed is taking longer than usual to get to its location so I tried to PM the requester to see if it had arrived.  I got the message that the account is closed.  Am I just out a book?

Date Posted: 8/10/2009 9:50 PM ET
Member Since: 12/9/2007
Posts: 9,601
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If the account is indeed closed, PBS will give you your credit.

Ruth

Date Posted: 8/10/2009 9:58 PM ET
Member Since: 6/18/2009
Posts: 129
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Thanks.  I just rechecked to make sure that it didn't say "hold".  It did say that it was suspended or closed.

Date Posted: 8/11/2009 12:45 AM ET
Member Since: 7/7/2007
Posts: 4,815
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Sometimes those "closed or suspended" issues are temporary ones (and sometimes not).  Just an FYI.

Cheers,
Catt

Date Posted: 8/11/2009 10:51 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If an account has been closed by PBS or looks inactive to them the system will automatically mark the book received.