Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: System failed to credit for cancellation

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: System failed to credit for cancellation
Date Posted: 7/20/2009 2:05 PM ET
Member Since: 2/11/2009
Posts: 3
Back To Top

I requested a book - the sender cancelled - there is no other available book showing - I haven't recieved my credit back. How do I get my credit back?

Living Your Past Lives: The Psychology of Past Life Regression
Author: Karl Schlotterbeck


Request Date: 7/17/2009 6:28 AM ET
Date Canceled: 7/17/2009 10:45 AM ET


Thanks

Date Posted: 7/20/2009 2:14 PM ET
Member Since: 2/28/2007
Posts: 2,164
Back To Top

Are you sure it wasn't returned?  Check your credit registry, located on your main account page, or click the blue "credits" hyperlink on your main account page.  See what the registry says.

Subject: system failed to credit for cancellation
Date Posted: 7/20/2009 2:41 PM ET
Member Since: 2/11/2009
Posts: 3
Back To Top

 yes I know how to check my credits, yes I know how to track my transactions

And yes I know how to check to see if the request was sent to another poster - which it has not.

yes i know enough math to know that 3 credits minus 3 books ordered means no more credits

and that  1 book cancelled by sender equals 1 credit returned to me - which did not happen.

 

Is there any contact at all to have this corrected?

Thanks

Date Posted: 7/20/2009 2:45 PM ET
Member Since: 3/7/2009
Posts: 10,863
Back To Top

Try the "Contact Us" link at the bottom of the page on the far right under Company.

Date Posted: 7/20/2009 2:46 PM ET
Member Since: 1/29/2006
Posts: 54,837
Back To Top

Is this the ISBN, Johanna?

ISBN-13: 9780345340283 - ISBN-10: 0345340280

Because there is 1 in the system (according to my Reminder List, lol) so they system should have ordered you another copy.  Do you not have one on your "Books I've Requested" tab?   If so, the system has still got your credit to cover the new request.

Date Posted: 7/20/2009 2:54 PM ET
Member Since: 8/25/2007
Posts: 13,134
Back To Top

 yes I know how to check my credits, yes I know how to track my transactions

And yes I know how to check to see if the request was sent to another poster - which it has not.

yes i know enough math to know that 3 credits minus 3 books ordered means no more credits

and that  1 book cancelled by sender equals 1 credit returned to me - which did not happen.

And a snitty response means no one else will be likely to helo you in the future.  Do that math and re-think your answer.

Date Posted: 7/20/2009 2:55 PM ET
Member Since: 5/16/2008
Posts: 2,146
Back To Top

The book probably just rolled over. The first sender may have cancelled, but like the poster above wrote, you didn't get your credit back b/c it just went to the next person. You only get your credit back if it's a WL book that there's no others in the system.

Subject: System failed to credit for cancellation
Date Posted: 7/20/2009 2:57 PM ET
Member Since: 2/11/2009
Posts: 3
Back To Top

Thanks so very much Jenna - thats exactly what I needed

Thanks Bunches

Jo

Date Posted: 7/20/2009 3:07 PM ET
Member Since: 9/19/2005
Posts: 4,040
Back To Top

WOW........my jaw is on the floor

I can't believe the response given above.

SNOOTY is very correct.

Didn't anyone ever teach her manners?

Date Posted: 7/20/2009 3:18 PM ET
Member Since: 8/13/2008
Posts: 13,147
Back To Top

Wow. Just...wow.

Date Posted: 7/20/2009 3:25 PM ET
Member Since: 1/12/2009
Posts: 4,412
Back To Top

"yes I know how to check my credits, yes I know how to track my transactions

And yes I know how to check to see if the request was sent to another poster - which it has not.

yes i know enough math to know that 3 credits minus 3 books ordered means no more credits

and that  1 book cancelled by sender equals 1 credit returned to me - which did not happen."

Ouch!

Date Posted: 7/20/2009 3:43 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

Much like when you are having a computer problem and the first question asked is, "did you try rebooting?", clearing away the obvious is usually not a terrible idea and rarely meant as an insult.  FYI.

Date Posted: 7/20/2009 4:08 PM ET
Member Since: 7/12/2008
Posts: 1,181
Back To Top

Let's not be so hard on Johanna! Sounds like she was just doing a pre-emptive strike to answer the questions (which themselves can be pretty snarky sometimes) that would inevitably be asked. Basically saying, "Before you ask me, and treat me like an idiot, or suggest I need to check the HELP pages,  I have done the following..."

Date Posted: 7/20/2009 5:13 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

That response sounded really snitty to me too. All she had to say is that she checked her credit registy and TA.  She did not have to do it that way.

If teh book has't been rerequested for you then use the contact us link at the bottom of the page under company. 

Date Posted: 7/20/2009 5:33 PM ET
Member Since: 1/29/2006
Posts: 54,837
Back To Top

Sounds like she was just doing a pre-emptive strike to answer the questions

I'm sorry, but it really doesn't seem so...  Her post comes almost 30 minutes after Lisa had responded to her, so it seems to be in direct response to Lisa's suggestions.  Which were perfectly reasonable given the amount of information in the first post.

Date Posted: 7/20/2009 5:45 PM ET
Member Since: 8/15/2007
Posts: 10,309
Back To Top

I would have agreed about the pre-emptive thing, except for this comment:

yes i know enough math to know that 3 credits minus 3 books ordered means no more credits

It is certainly all too easy for things to come across in a way other than what was intended online, but the sarcasm wasn't necessary.

Based on the original post, Lisa was correct in trying to eliminate the possibility that something was overlooked which would have shown in the credit registry.  Unfortunately, there is no way to know what level of comfort someone has with the features of PBS and how the site works, so it is better to not make any assumptions when trying to help, IMHO.

 

Date Posted: 7/21/2009 12:49 PM ET
Member Since: 2/28/2007
Posts: 2,164
Back To Top

Wow, just revisted this thread for the first time since I originally posted.  Ouch!  Johanna, I noticed you are a (relatively) new member, and new members sometimes just don't know about all these features of the site.  I am tour guide here and I still get question from members older than you who don't know about the credit registry.  Since you didn't mention having visited your registry, I thought I would try to point you in that direction.  That's all.  Please don't take offense, that's what these message boards are for.

Date Posted: 7/21/2009 1:05 PM ET
Member Since: 3/13/2009
Posts: 202
Back To Top

Lisa: good girl. 

Johanna: naughty girl.

Date Posted: 7/21/2009 6:41 PM ET
Member Since: 9/18/2005
Posts: 6,958
Back To Top

Hehe, Thomas. 

Johanna, it did come across as snarky.   We, as Tour Guides, do not like to assume anything and like to be as helpful as we possibly can.  Lisa was just doing what any of the rest of us TG's would do...ask about the individual items in the Credit Registry.  You'd be surprised how many members don't realize that is there until it's pointed out to them.  And there are times when someone has said, "I've checked my Credit Registry and I didn't get my credit back" and then after we ask a couple more questions, we find out they weren't looking at the Credit Resistry, but at their Transaction Archive.  Remember, we can't see into your account since we are volunteers, so we have to ask detailed questions in order to help you.  Please don't get frustrated at someone trying to help you.  You asked for help and Lisa tried to give it to you.  You could at least say, "Thanks for trying."