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Topic: System timed out request; Sender sent the book twice

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Subject: System timed out request; Sender sent the book twice
Date Posted: 4/22/2010 10:42 PM ET
Member Since: 3/5/2010
Posts: 446
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I have a question. A book that I requested was processed through the system. The book (an audiobook in this case) timed out. I thought the book was lost in the mail or never sent. Now after the book had expired, it came in the mail with a note that it was sent out once and returned, then she sent it out a second time.

 If this happens, what do I do?

FYI: the post office checks media mail deliveries. If there is anything extra in the package (Like a note) they do not deliver the package and return the package to the sender.

Date Posted: 4/22/2010 11:16 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You can mark it received in your Transaction Archive.  She should have PM'd you before she remailed the book. Did she say why it might have been returned? If she made a mistake and did the postage wrong or misaddressed the book the first time-that's not your fault and there's nothing you need to do other than mark it received.  If you moved, had your address in PBS wrong or took too long to pick up at the PO because it didn't fit in your mail box-then you should refund her the extra postage she spent.

Date Posted: 4/22/2010 11:16 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If it was a postal error than she needs to take it up with her local post office.

Wait-did it go lost or did she not mark it mailed?  If she didn't mark it mailed-make sure to remove it from your WL or see if there's anotehr transaction pending for it or you'll end up with 2 copies. If there's a 2nd audiobook on the way and she didn't mark it mailed-you do not have to give her credits for it. 



Last Edited on: 4/22/10 11:18 PM ET - Total times edited: 1
Date Posted: 4/23/2010 12:05 AM ET
Member Since: 8/16/2007
Posts: 15,194
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If you do not have another request coming to you, then you will need to mark it received from your Transaction Archive.

If you do have another copy coming to you, then it gets more tricky because it will depend on how late their second mailing was. You can see the details on how to handle the transaction in the Help Center under I received 2 copies of the same book!

Date Posted: 4/23/2010 12:10 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Welcome to PBS Dave!  

Check to see if the (audio) book was marked mailed.  If not, Mary's second post applies. 

If it was marked mailed but timed out as lost in the mail, mark it received from your transaction archive per Mary's first post.  If a second book is on the way, you are not obligated to mark this transaction as received because the sender did not notify you that she experienced a mail delay (wither her fault or the PO).  She was obviously aware it was returned and resent later, and this sitation is covered in the rules as requiring a pm to receiver (per Melanie's post).



Last Edited on: 4/23/10 12:11 AM ET - Total times edited: 2
Date Posted: 4/23/2010 12:10 PM ET
Member Since: 3/5/2010
Posts: 446
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Thanks!

I did not order a second copy of the audiobook, so that is not a problem.

I will go into my transaction archive and mark it sent. I guess that is what I need to do.

Since the sender apoligized for the delay in the book being sent, It seems the problem was on her end.

 

 

 



Last Edited on: 4/23/10 12:13 PM ET - Total times edited: 1