2001 - Customer Satisfaction Measurement Simplified a Stepbystep Guide for Iso 90012000 Certification (Hardcover) ISBN-13: 9780873895002 ISBN-10: 0873895002 Genres: Business & Money, Computers & Technology, By Publisher ? 1992 - Aftermarketing How to Keep Customers for Life Through Relationship Marketing (Hardcover) ISBN-13: 9781556236051 ISBN-10: 1556236050 Genre: Business & Money ? |