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Topic: Thank you USPS

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Subject: Thank you USPS
Date Posted: 10/15/2009 12:50 PM ET
Member Since: 5/2/2006
Posts: 13
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I know there are many things that can go wrong with mail and, believe me, they have happened to me. But, I had a wonderful experience yesterday at the PO that I felt I must share. If PO personnel can be blamed for what happens, they can also be thanked for doing something nice.

I was mailling a book that was being sent to an APO address. I did as instructed, printed out the label with pre-paid postage and DC. I took the book in and explained about the custom declaration being needed. The clerk helped me fill out the form so there was no mistakes and after looking at the package for awhile, said: "you know, I'm going to mark this FC. That way it will get there faster. Otherwise it could take a really long time." So, that is exactly what he did, for not additional postage either. I won't say where the book was mailed, as I don't know if the clerk could get into trouble. But, I think that was a very nice gesture. Especially after reading some of the messages where PBS members have to deal with rude clerks.

SueG

Date Posted: 10/15/2009 3:24 PM ET
Member Since: 12/28/2006
Posts: 14,171
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So true Sue, we tend to dwell on the unpleasant experiences.  My local postal clerks are awesome!!  Very knowledgable and always polite.  No problems or hastles at the counter, my trips to the post office are fun and I leave with a smile  :)

Which makes an unfortunate contrast to those who experience rudeness and less than adequately trained staff :(

Date Posted: 10/17/2009 8:21 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Substitute carrier today, couldn't figure out where my house is (numbers under repair).  I called b/c somebody was home all day, why were my 2 packages not delivered?   Clerks opened the PO window after hours to deliver my book parcels!  Couldn't ask for better service, or nicer staff!!!