No, the credit isn't automatically refunded. You will need to refund it if you agree that it was damaged.

If you want the book returned to you and the seller is willing to do so, another credit is sent to cover the cost of postage.

Unless there was a requestor condition, a strong odor isn't a reason to mark it RWAP. So you could deny the refund based on that

the reasons for 'received with a problem' have to be chosen from a dropdown menu and the options there are sort of limited. damaged by sender is just the most likely thing to use from the menu available.

If you accept the problem you give a credit back. If you would like the book returned to you you give a second credit for the return.

Agree with above answers and would add that, depending on how much you want to know what the reciever means, you could ask for more details, like to explain what s/he perceives as the odor.  Do you use alot of potpourri, scented candles or those plug-ins things in your home?  If so, you may not be able to smell that anymore since you are acclimated to it but they may be leaving an odor on your belongings, books included, that the receiver is sensitive to.  My mom's home is permeated with candle/potpourri/plug-ins scent and things that come from her home have that scent to them, at least for awhile after they come to my home.  It is not unpleasant to me but it is definitely there until it dissipates.  Mom can't smell it at all anymore.  Regardless, like Rebecca said, unless there was a requestor condition regarding scents, this really isn't a reason for a RWAP so it's up to you if you want to return the credit and/or send another to have the book returned. If you choose to accept the RWAP you could also simply return one credit and tell her to dispose of the book as she sees fit instead of losing another credit just to have it returned to you.

What Tibben said. It sounds to me like the member might be new and not understand how things work. You are under no obligation to return the credit if you do not feel the book left you with a strong odor. You can agree to disagree. All books have odors whether it is paper and ink or scents they have picked up along the way thru life and most will dissipate if allowed to air out for a few days. You have to decide what you are comfortable with but if you are confident the book was not heavily scented, decline the RWAP since scents are not part of the postability guidelines.

Lilian, wondering why you deleted your posts. Even after a question is answered, it is helpful toleave it there in case anyone else has a similar concern, or searches for similar questions in the future.

Yes, the forums are a place where people learn the intricacies of PBS thru questions and answers. Leaving this, and other, threads intact contribute to that. Please, folks, leave the thread as it was...