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Where you mark the book recieved is in your transaction archive. When you mark it, the pop up questionaire will show up. Be sure to put in the LATE mailing dates into the date section. I usually also put in a comment in the box for PBS. PBS will automatically send an email about a late mailing date. It will go on her PBS record. If she has a habit of doing this, she will get flagged for review. The info will always be attached to her record.
As it was WL books, I'd personally let it go at that.
Last Edited on: 4/1/10 11:36 PM ET - Total times edited: 1