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Topic: I think I received my first RWAP, just want to make sure

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Subject: I think I received my first RWAP, just want to make sure
Date Posted: 6/30/2009 5:36 PM ET
Member Since: 12/18/2008
Posts: 166
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I received a book today and in a quick flip through (well, not really flip through since it opens right to it) I noticed that the spine is coming away from the pages in the middle. Making it split into two chunks. The break from the spine goes about halfway up. I wanted to make sure this is a RWAP before I mark it and would love advice on how to best explain it to the sender. I'm nervous about marking it RWAP since I haven't marked one yet (despite a few that I found out later were in no way postable). Help please!
Date Posted: 6/30/2009 6:04 PM ET
Member Since: 12/9/2007
Posts: 9,601
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If you decide it is a RWAP - please don't shy away from calling it just that and asking for your credit back.   You are being part of PBS"s quality control in this transaction.  If it doesn't meet the conditions and guidelines that PBS set forth then you need to mark it RWAP and ask for return of the credit.  I know it's wscary to confront someone.  I hate it, too.  But I learned that if I didn't do it, the next person that sender sends to might just send the same or worse.  Whereas, if you stop it now, they can learn and you can - hopefully - get your credit back. 

Ruth

ETA -

Binding:

  • Must be intact, with no separation on the inside or outside of the book
  • If the book tends to open at a particular page, this is OKAY
  • Small amount of fraying or denting at top or bottom is OKAY



Last Edited on: 6/30/09 6:06 PM ET - Total times edited: 1
Date Posted: 6/30/2009 6:07 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I think the part I quoted would mean that the book can't be in 2 separate sections.  Opening to one page is not the same as a broken spine which is what I visualize you saying.

Ruth

Date Posted: 6/30/2009 6:14 PM ET
Member Since: 12/18/2008
Posts: 166
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It's in two separate sections at the bottom of the book but about halfway up it goes back into one section. That's why I'm not sure if I should mark it RWAP.

ETA- I marked it RWAP using the little sample letter from the help docs for my PM. I just feel bad about it for some reason.

Last Edited on: 6/30/09 6:20 PM ET - Total times edited: 1

Date Posted: 6/30/2009 6:38 PM ET
Member Since: 12/9/2007
Posts: 9,601
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We all feel badly the first few times it happens.  That's why it's good that it doesn't happen so often - or shouldn't happen so often.

Ruth

Date Posted: 6/30/2009 7:50 PM ET
Member Since: 12/18/2008
Posts: 166
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It seems to be going well. I got the credit back, but the sender wants the book back (so I'm waiting to hear if she will cover the postage). I've had a number of great swaps. Even receiving books in like new condition, so I know that it isn't the norm to receive a problem book. I'm so glad I found this place, I've definitely saved some money and gotten to share some great books that were clogging up my shelves. Now, I just have to catch up on my reading and lower my TBR list.
Date Posted: 6/30/2009 11:49 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Please do not send the book back without getting another credit to cover postage.  I did that once with the "promise" of a credit to cover - never happened.  It was a learning experience all around.  And I know he sent it on to someone else even though it was water damaged and I told him so.   That's back when I was new and -  nice! ;D

Ruth