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Topic: Do you think it would be rude ...

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Subject: Do you think it would be rude ...
Date Posted: 1/9/2011 2:59 PM ET
Member Since: 3/12/2009
Posts: 869
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I have 2 people requsting books from me and in their RC, they both say "Please PM me before accepting if ...". Would it be rude to accept their requests and PM them after to say not to request a PM in their RC because you cannot PM the requestor UNLESS you accept the transaction and they may want to not include that in their RC?  Or would I just come off like I know better??

Date Posted: 1/9/2011 3:02 PM ET
Member Since: 8/16/2007
Posts: 15,200
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Yes. If you want to lecture them, then do so in the turn down and let their request pass to someone else who might be willing to fill the request. Don't tie up their request by accepting it just to tell them you don't like the way they've set up their RC, only accept if you truly mean to honor the RC.

Date Posted: 1/9/2011 3:27 PM ET
Member Since: 12/10/2009
Posts: 2,499
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If you do not want to get caught up in a lot of PM's back and forth , just turn down the RC. Try not to make it more complicated than it already is. That is exactly what I would do, unless I was feeling chatty,,,,, LOL

Cathy A. (Cathy) - ,
Date Posted: 1/9/2011 3:32 PM ET
Member Since: 12/27/2005
Posts: 4,139
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If there are other copies of the books available, they will never see your "turn down" message. The request will just roll over. If you have RCs, you will only see the message from the last sender in line. So you can't really educate them unless you accept the request, and I agree you shouldn't accept unless you do intend to fulfill it after the PM conversation.

Date Posted: 1/9/2011 3:59 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Plus then there is the decision about who cancels.  I decline any RC that asks for a PM. I dont care if it's a WL book or a book  that's been on my shelf for a year.  I don't PM and negotiate a used book trade.

Chances are that they've already gotten this info from someone else and ignored it or they'll get it from someone else on a WL or only copy.

Date Posted: 1/9/2011 4:20 PM ET
Member Since: 10/24/2008
Posts: 1,425
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I would just decline and not PM them. It's not worth the hassle.

Date Posted: 1/9/2011 6:09 PM ET
Member Since: 12/28/2006
Posts: 14,177
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If you decline, does it show in your Transaction Archive?  If so, you could go back later and let them know the impossibility of pm'ing before without pm info included in the RC.  Plus it frees up your book to move on, and their request for the next available book. ???

Date Posted: 1/9/2011 6:42 PM ET
Member Since: 4/23/2008
Posts: 23
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You could put your message in the "why" you declined box.

Date Posted: 1/9/2011 6:47 PM ET
Member Since: 10/24/2008
Posts: 1,425
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It doesn't show up in the transaction archive. I just had to decline a couple of requests due to the RC's and I just checked and they don't show up.

Date Posted: 1/9/2011 8:11 PM ET
Member Since: 3/12/2009
Posts: 869
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yeah, i figured it'd come off all snooty.

Mary, what do you say is the reason you decline their request if they mention a PM?

Date Posted: 1/9/2011 8:17 PM ET
Member Since: 1/17/2009
Posts: 9,911
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I think what you should say in your reply is to tell them that if they are asking for a PM, they need to put their nickname IN THE RC so that people can contact them without having to accept the book order.

They will see your message in the email that gets sent from PBS, or by looking in the "Club Communications" link in their account.

It will not be in the transaction archive.

Personally, I don't mind having a PM or 2 back and forth ... so it wouldn't bother me to PM them, but they can make it much easier for people to do so by using their nickname in the RC.



Last Edited on: 1/9/11 8:18 PM ET - Total times edited: 1
Date Posted: 1/9/2011 8:46 PM ET
Member Since: 8/16/2007
Posts: 15,200
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The problem with telling them that they cannot ask for a PM and need to include their nickname instead is that in certain cases, what they are doing could be exactly what the Help Center tells them to do.:

  • Your Requestor Conditions should NOT ask the sender to "PM me if you are unsure"
    • There is no mechanism for the sender to PM the requestor from a request without accepting it
  • If you want the sender to communicate with you about the book, you should phrase this "If you are unsure whether or not your book meets these conditions, please ACCEPT this request and then send me a Personal Message about the book."
    • If the sender does this, though, YOU will need to cancel the request if you decide that the book does not meet your conditions.
      • The sender would have to repost the book after cancelling it, so if YOU ask the sender to contact you to discuss the book, YOU must be the one to cancel the request if the sender contacts you and you don't want the book.
      • The exceptions to the above are:
    1. a sender who accepts and then sends a message about an unpostable book
    2. a sender who accepts and sends a message about a book that clearly does not meet your Requestor Conditions (no further communication or clarification was needed)
    3. A sender who accepts and sends a message when your Conditions did not ask to be contacted to discuss your Conditions
  • To make this feature work properly, your Requestor Conditions should be
    • clear enough not to require any communication for clarification
    • applied ONLY to requests for books for which you have those conditions

If they are only following what the site tells them to do, then it is your preference for not PMing that is the reason for the decline, so just state that "I don't do RCs that request PMs".

 

Date Posted: 1/9/2011 8:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I just say "My book meets PBS posting guidelines and I do no PM to negotiate over a used book" or something like that.  I would also mention that if they want a PM then they need to put their nickname in the RC since you can't see that wihtout accepting.

Date Posted: 1/10/2011 4:02 AM ET
Member Since: 1/17/2009
Posts: 9,911
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Yes, but putting their nickname in the RC in the first place is even better than asking someone to accept the request and then PMing them. I don't know why the Help Center asks people to do the second, but not the first.

Date Posted: 1/10/2011 6:10 PM ET
Member Since: 5/1/2007
Posts: 6,559
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I think the help desk suggests accepting the request and then PMing so the PM's are "attached" to the request.  If a PM is sent before accepting the request, then the PM's are not "attached" to the requst.