This is easily Mr. Peter's best work to date. The examples are concrete,terrific, and energy exudes from each page. The book is structured in a way for easy reading, and hard to put down.
Addressing American industry's continuing decline in foreign and domestic markets, Peters (In Pursuit of Excellence) here offers a detailed plan for unstructured business activity in which some readers will see not only chaos but anarchy. Nevertheless, the author's perception of high quality as a determining consumer motivation and his radical recipe for achieving it are persuasive. Noting that smaller service-oriented businesses like Federal Express prosper while mammoth GE and GM falter, Peters would largely eliminate top-heavy management superstructures in favor of creative worker involvement and customer participation, with supervisors on hand to encourage. This textbook cites dozens of specific business situations and person-to-person responses in support of its step-by-step instructions for turning a failing enterprise aroundif those involved can act fast.
PUBLISHERS WEEKLY REVIEW
The premise of this book is simple. "The only constant is that everything changes." Tom Peters explains how to take advantage of that simple concept through innovation, training, delegation and more.
Still relevant today...good stuff.