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Topic: Don't throw out expired coupons!

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Subject: Don't throw out expired coupons!
Date Posted: 1/24/2009 2:13 AM ET
Member Since: 12/20/2008
Posts: 1,417
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My local grocery store with honor competitors coupons and EXPIRED coupons!

One person called corporate because the manager wouldn't honor a coupon that expired a month prior, so the new policy is to accept any and every coupon a customer has.

Plus, complaining got the customer a $10 gift certificate.

If it's a coupon for a product that you would normally buy, it's worth asking to see if your grocer will honor expired coupons, too.

Date Posted: 1/25/2009 12:32 AM ET
Member Since: 6/24/2008
Posts: 17
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I work at a grocery store.  And this is true.  We do accept expired store and competitor coupons, but no vendor coupons.

Subject: which grocery stores??
Date Posted: 1/25/2009 11:33 PM ET
Member Since: 1/24/2009
Posts: 25
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Thats news to me.  Does Food Lion?

Date Posted: 1/26/2009 10:11 PM ET
Member Since: 11/23/2008
Posts: 329
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What are vendor coupons?  Are these the coupons from the newspaper inserts?

Date Posted: 1/27/2009 3:05 PM ET
Member Since: 12/20/2008
Posts: 1,417
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Vendor coupons are the coupons from the newspapers, or you can print them from sites online. These are coupons that the vendor/manufactorer offers to entice you to buy (eg.) Kellog's instead of General Mills.

Also, my store has a unbelievable hassle free return policy. If you buy something and you didn't like it, you can return it. With recipt you get what you paid back, without it you get whateve it is currently selling for.

 

Date Posted: 1/28/2009 9:32 AM ET
Member Since: 6/24/2008
Posts: 17
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Basically what HoneyBee23 said. There were scam vendor coupons out there a few months ago and my store, or at least the cashiers and Customer Service Staff, had to be very careful and read the fine print on the coupons. It it had a certain name on the coupon that had the scammer's name, we had to take or ask a manager immediately and tell them that it was a scammer coupon. So beware of scammer coupons. Now I would ask your local grocery store about what their policy is on expiring store coupons. I know my store does take expired store coupons, not vendor.
If you do return something along with your receipt, we will give you back what you paid for. No receipt and you bring you something back, we give you what the price is that day or during the sale week. At my store, if you do not have a receipt and you return a product that is over $5, we have to give you a store credit. It is our policy and many people have taken things off shelves and say "Hey, I need to return this and I do need the cash for it." And we can't. We have to give them store credit for it.

Last Edited on: 1/28/09 9:34 AM ET - Total times edited: 1
Date Posted: 1/28/2009 9:33 AM ET
Member Since: 6/24/2008
Posts: 17
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And Angel15, I do not know about Food Lion, but I would ask a Manager in Charge or one of the Customer Service Staff (or whatever you call them) about expire store coupons.