Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Thwarting a problem transaction

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Thwarting a problem transaction
Date Posted: 3/30/2015 2:38 PM ET
Member Since: 6/2/2014
Posts: 8,142
Back To Top

I posted before about a ripped book. One of her pm's to me indicated she felt the book just wasn't up to my standards when it isn't even postable. She wants the book back, I'll mail it back but I have a feeling she's going to accuse me of damaging it (although it was a WL book that I really wanted or it wouldn't have been on my WL, and I sent her a pm telling her about the damage). It's just the way she responds. What's the best possible way for me to be done with this once I send it off? Keep pictures? Send a pm to someone in PBS with pictures? I don't want a black mark against me and I don't want to keep going around about a book she taped to keep the cover on the front and spine (ripped about 3" up) the back has a 1 " tear and then tears left about 1/2". The front cover has a 14 " rip but in a smallish box going to the P in the authors name. It really shouldn't hav eben posted.

 

TIA..

Date Posted: 3/30/2015 2:46 PM ET
Member Since: 10/24/2008
Posts: 1,382
Back To Top

I would just send her one more PM giving her until a certain date to return the credit for the book and if she really wants it beck she needs to give you another credit. If she doesn't return it, just mark the transaction as unresolved and move on.  I also just sent you a credit. No need to repay.

Date Posted: 3/30/2015 2:53 PM ET
Member Since: 6/2/2014
Posts: 8,142
Back To Top
Thank you!
zeke68 -
Date Posted: 3/30/2015 3:04 PM ET
Member Since: 10/30/2008
Posts: 2,810
Back To Top

Unless you habitually marked stuff RWAP and demand your credit back, you have no reason to be worried about a "black mark" on your record. If anything, she should be the one worrying if her responses are in any way antagonistic.

If you feel you have to, take pictures of the book and save them on the slight off chance that PBS would want to see them, which I truly doubt.

Just make sure you DO NOT send the book back at your expense.  Wait until she sends you a credit.  Refer her to the help docs.  Give her a deadline, like Amber said.

Date Posted: 3/30/2015 3:10 PM ET
Member Since: 6/2/2014
Posts: 8,142
Back To Top
Nope..I never have to mark rwap so that's a good thing.
Date Posted: 3/30/2015 3:57 PM ET
Member Since: 1/17/2009
Posts: 9,714
Back To Top

 

Nope..I never have to mark rwap so that's a good thing.

Isn't this book marked RWAP? If it's not, then you are doing a disservice to the other members of PBS. That's not a good thing. Not to mention you shouldn't ask for credits back on anything that either is not marked received yet, or is marked received normally.



Last Edited on: 3/30/15 3:59 PM ET - Total times edited: 1
Date Posted: 3/30/2015 4:01 PM ET
Member Since: 7/19/2008
Posts: 15,398
Back To Top

Be sure to have the refund credit and the extra credit for postage before you even think of returning it. PBS is very clear that they expect you to have the refund before you return a problem book. There is no holding a credit as hostage. 

PBS can see both sides of the messages on a RWAP. They are more likely to come down hard over rude messages than the book condition. 

 

Date Posted: 3/30/2015 4:12 PM ET
Member Since: 7/19/2008
Posts: 15,398
Back To Top

Wait. This book was marked as a RWAP and all the PMs should be from the book order detail section of your Transaction Archive. Right? These are two VERY important steps. 

The PMs from the order details will be archived with the order. Please make sure all messages go from the book order. 

Date Posted: 3/30/2015 4:42 PM ET
Member Since: 6/2/2014
Posts: 8,142
Back To Top

Let me clarify please..( I sometimes make things clear as mud! :))Sara thus was marked RWAP. I meant I just don't get problem transactions so the whole RWAP process is new (It's self explanatory when you do mark rwap) Everything is in the transaction archive including her response"sorry it isn't to your standards." comment. I have been polite in requesting the credits (one for the book and one to mail back).

Since I usually never get this kind of thing, and her responses just make me think this is going to be an issue when she gets the book back ("So let me get this staright, you want me to give you another credit to return the book? ") After I asked and she first said send it back, then I asked for the credit to return..

Her messages aren't rude rather they're "short" with the implication that I'm too picky. It's the asking a few times then getting a "short" response. I just can't explain it properly. She isn't calling me names or anything but it's how she answers.

I just wanted to know what protects me if she says, this book is fine or was fine or another member will gladly take it return 2 credits to me. I can take pictures but wasn't sure if we could send them anywhere.

I want to be done with this and keep going on having good swaps.



Last Edited on: 3/30/15 5:01 PM ET - Total times edited: 2
Date Posted: 3/30/2015 6:51 PM ET
Member Since: 7/19/2008
Posts: 15,398
Back To Top

Right now, your leverage is that you can mark the problem as "unresolved". Which makes the problem a double flag on her account. (Try to not use this. It should be your very last resort.)

Her leverage? Not much.

You are not required to return the book. I always hesitate when folks are in the "but it's a free used book" response mode. I keep thinking they might try and send it out again.

This really isn't a "black mark", more like an accounting flag. After a statistical number of flags, the account will be reviewed by an actual human. PBS is looking for repeated problems, not one time events. Bad habits rather than one mistake.

Rude responses can get reported directly to PBS, skipping this counting of percentages. Or actually admitting fault in a PM. Otherwise, PBS tries to keep out.

Date Posted: 3/30/2015 6:59 PM ET
Member Since: 6/2/2014
Posts: 8,142
Back To Top
Ok..great. Thanks for all the help!
Date Posted: 3/31/2015 2:30 AM ET
Member Since: 1/21/2009
Posts: 11,710
Back To Top

When I get an RWAP, I say " Thank you for the book which I received today.  Unfortunately the book has a number of rips which make this book unpostable.  Rips can only be less than one inch.  I am requesting the return of my credit for this book and I will gladly return the book provided you give me the credit/postage to mail it back to you, as per PBS rules. Please reply to this email by April 4th so I may mark this as resolved. Thank you."  Give them a deadline, make your request short and sweet and if you do not get resolution, Mark it unresolved.  If they admit to the damage but hem and haw, contact PBS and ask them to read the PMs.

Date Posted: 3/31/2015 2:37 AM ET
Member Since: 1/25/2010
Posts: 2,911
Back To Top

I've been following the story, but I'm a little confused. Did she return your credit for the book and we're just discussing the credit to get it back to her or does she still have your initial credit?

Date Posted: 3/31/2015 12:32 PM ET
Member Since: 2/13/2007
Posts: 2,262
Back To Top

MSCOZY has neatly outlined how to handle this perfectly.

Date Posted: 3/31/2015 9:11 PM ET
Member Since: 6/2/2014
Posts: 8,142
Back To Top

At first, she didn't want to return the credit for postage. I brought it up here, another thread was told what to do. I replied to her with the info, again she wanted to make sure I wanted the postage credit (disbelief) so I said I would return it with tracking so she coukd see but please send credit. She finally did, this afternoon I mailed her book back and marked the transaction as resolved.