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Topic: I'm So Ticked Off...

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Subject: I'm So Ticked Off...
Date Posted: 8/5/2008 10:10 AM ET
Member Since: 7/12/2008
Posts: 1,181
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I just received a book that has clear water damage. The pages throughout are stiff and ripply. There are even brownish water stains on some of edges. The person who sent it has been a member since 2005, is a Boxer and even has a history of positive feedback for her box trades so why would she send this.

I marked it RWP and wrote what the problem was, but didn't specifically ask for my credit back. Am I supposed to do that, or is she supposed to read my feedback and refund it.

One of the reasons I signed up for PBS is that I like to read paperback mysteries, but I go through them quickly and hate to spend so much on something I'll never read again. I'd rather pass it on and then get a new one, maybe try out some new authors.

I recently had to bite the bullet and NOT SEND a highly wishlisted book because it had water damage on the corners of a few pages  where I had a wet thumbprint either from iced tea, coffee, or condensation from a cold, wet drink.  (Sorry folks, I've since GIVEN the book away to a non-PBS friend, especially after I had a spill that really stained the top edges of the first 50 pages.)

I know I'm new, but I try to be scrupulous about only sending books that I know will pass muster according to PBS guidelines (years of Catholic school as a student, teacher and parent) have made me a real stickler about rules -- LOL -- so why would a long-time member so blatantly violate them??

Sorry to go on about this, but I'm really steamed now because I can't send this one on and there are no others in the system.

L. G. (L)
Date Posted: 8/5/2008 10:12 AM ET
Member Since: 9/5/2005
Posts: 12,412
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I am *so* with you!

Read my post on liquid damage.

Date Posted: 8/5/2008 10:26 AM ET
Member Since: 7/12/2008
Posts: 1,181
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I should add that she used PBS postage and DC, so she already has my credit. UGH!!!!

If your post on liquid damage is the one with the pictures, I saw it and couldn't believe someone would think that was postable.

BTW, how do you get links into a message?

Date Posted: 8/5/2008 10:29 AM ET
Member Since: 6/4/2007
Posts: 2,941
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You can either type the whole URL starting with the http, which will show up as a blue italicized Link or you can copy and paste an existing link (like book titles listed here) and it will stay a link.

L. G. (L)
Date Posted: 8/5/2008 10:45 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Same here on the DC - they get the credit and you are held hostage.  I hate it.

Date Posted: 8/5/2008 11:20 AM ET
Member Since: 8/9/2007
Posts: 4,058
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I think you should message her again and ask for a credit refund, Carolyn.   Sometimes it gets a little unpleasant, and people refuse to refund.  Some people won't even ask for the credit back because they don't want to even take the chance that it's going to end up being an unpleasant experience.  But, you're in a better position to report this instance to the site owners and inform them that you tried to get it resolved but the sender was unwilling to refund your credit.  That's a black spot on their record.  Enough of those, and they could lose membership here - which is hard to see as a bad thing if they habitually send out damaged & unpostable books.  I'd ask very nicely for a refund, tell her the book was damaged & unpostable and that you need your credit so that you can order a new copy.  If she refuses, go to your transaction archive and mark the problem as unresolved, and then send the inbox to the site owners informing them of what happened.  Make sure you copy and paste in any correspondence you had with this member into that message.



Last Edited on: 8/5/08 11:21 AM ET - Total times edited: 1
Date Posted: 8/5/2008 1:53 PM ET
Member Since: 1/10/2008
Posts: 345
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When I mark a book RWP, I am very specific about whether I'm asking for my credit back or not.  Sometimes, it's just an FYI to the sender for sneaky little things (like highlighting on one page of a book they got at the USB) and I tell them I do not want my credit returned.  I've had several people refund my credit anyway, even though I'm very happy with the book (and told them so) despite some small "transgression." 

 

On really bad transactions, I think I've only had two or three occasions where they've outright refused to refund my credit, even though they should not have sent the book in the first place. 

 

BUT -- the fact that she used PBS postage and DC is neither here nor there.  It just means she got her credit faster.  Once you mark a book received, whether it's RWP or not, they get the credit and it's up to them to refund it -- but you also need to ask for it.  The only way around that would be to not mark the book received at all -- and that's not the right thing to do, either.  :-) 

Date Posted: 8/5/2008 10:06 PM ET
Member Since: 5/3/2006
Posts: 6,436
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BUT -- the fact that she used PBS postage and DC is neither here nor there.  It just means she got her credit faster.

Yeah, I keep seeing people angry that someone who sent them a bad book used DC. What difference does it make? The responsibility is on the book requestor to ask for their credit back either way. (*Unless* you were hoping to just not mark the book receved at all, which is majorly against the rules. But I'm not accusing anyone of planning that.)

Date Posted: 8/6/2008 10:27 AM ET
Member Since: 7/12/2008
Posts: 1,181
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I would never NOT mark a book received.But I just hate that she gets credit immediately, yet I have to wait for her to decide if and when she'll refund me.

Rick B. (bup) - ,
Date Posted: 8/6/2008 11:45 AM ET
Member Since: 11/2/2007
Posts: 2,625
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If she's got such a good history, keep in mind that the water damage might have happened in transit - is that possible?

It's still the sender's responsbility, of course, per PBS rules, and she should refund the credit. I'm just saying she might not have tried to pass off an unpostable book as postable.

Date Posted: 8/6/2008 1:00 PM ET
Member Since: 7/12/2008
Posts: 1,181
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No, damage definitely did not occur in transit. The package was completely intact, almost completely covered in tape and the pages are rippled throughout. Some of the stains are old brownish water spots and yet the book was completely dry. The book definitely had damage before it was packed. I know because I have some just like it on my real shelf --- not my PBS bookshelf -- that I plan to drop off at the local free swap shelf at the YMCA where there are no conditions because people just take or leave wihat they want from the unpoliced shelf.  It's more of a community share thing with no strings attached and people generally don't abuse it by taking more than the one or two they want to read and then return.

Date Posted: 8/6/2008 8:31 PM ET
Member Since: 7/12/2008
Posts: 1,181
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Just as an update...this morning I asked for a refund of my credit and by mid-afternoon the sender had refunded my credit. No PM, apology or explanation, but no complaint or argument either. Doesn't really matter. It might just be a book she never really looked at, just posted and mailed out. Anyway, she responded positively, so I marked the transaction as being resolved by sender. I feel better now.

Date Posted: 8/6/2008 9:10 PM ET
Member Since: 10/23/2006
Posts: 159
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 I sent out  a book awhile back that I know was not damaged in any way and the requestor marked it RWP and then told me it looked chewed on the binding. When I asked her if the wrapping was chewed, she said it was not. I KNOW the book was in very good condition but I returned her credit just so my name wouldn't have a mark against it.

I really thought that was wrong too but being quite new at swapping, I had to let it go.

Date Posted: 8/6/2008 9:25 PM ET
Member Since: 7/12/2008
Posts: 1,181
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That must have been frustrating Karen and you are to be applauded for taking the high road. Unfortunately, in my case, it was definitely a RWP book, but the sender acted responsibly so I have no hard feelings.