Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Torn Package - Missing Books

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Torn Package - Missing Books
Date Posted: 3/5/2013 8:17 AM ET
Member Since: 10/31/2010
Posts: 3
Back To Top

Eight paperbacks that I requested were shipped in a paper wrapper that tore in shipping. Only one of the books was still in the package when it arrived. I reported this to the sender and she responded that she found it unlikely that it had happened because she had used extra tape. I'm assuming my only option is to wait 20 days to report that 7 of the books were not received?

Date Posted: 3/5/2013 9:02 AM ET
Member Since: 12/23/2005
Posts: 3,003
Back To Top

Extra tape is NOT enough protection for 8 books.  Did you pay a credit for each book?

Date Posted: 3/5/2013 12:04 PM ET
Member Since: 1/17/2009
Posts: 9,722
Back To Top

So, what happens is that you mark the ONE book you received, received.

DON'T mark the other 7 received.

The books will go lost in the mail and PBS will refund your other credits automatically.

That's the standard procedure, you don't want the other member to refund  you credits because then you will have double credits when PBS gives them back to you.

That's happened to me several times before,

Once was a bubble wrapper that has contained several books, and the sender didn't use any tape ... just the envelope seal that came on the envelope. Well, it opened and books fell out.

Another time was several books wrapped in brown paper, and the package ripped open and all but one book fell out.

I've also received one or two empty wrappers with no books inside at all.

Sometimes it helps the other member to understand ... if you take some picttures so she can see. But she shoudln't be refundung your credits in any case, so she really doesn;t need to understand, your PM to her is good enough for her to know what happened, and why the other books won't be marked received.

 

Date Posted: 3/5/2013 1:31 PM ET
Member Since: 12/28/2006
Posts: 14,171
Back To Top

What Sara said yes    if each of the books shows on your "Books Mailed to Me" page, mark only the one received.  The others will eventually go lost, unless the other member chooses to report the loss to PBS admin.  If you the the equipment and skill set, take a picture.

I agree with Barbara, paper alone (regardless of tape) is inadequate for mailing 8 normal size books.

Date Posted: 3/5/2013 2:10 PM ET
Member Since: 1/17/2009
Posts: 9,722
Back To Top

I actually can mail up to 18 just in paper, but I have a system, and I know how to make a book brick first.

Date Posted: 3/5/2013 2:59 PM ET
Member Since: 8/16/2007
Posts: 15,186
Back To Top

I actually can mail up to 18 just in paper, but I have a system, and I know how to make a book brick first.

If you make a book brick first, you aren't mailing in just paper are you?wink Once bound together so the books can't move around to punch their way through, the wrapping material won't matter much unless it is loose enough for the machines to grab.

The sender could contact the site to get the other books cancelled since they aren't showing up. But it sounds like that isn't likely and they won't cancel transactions on the requester's request so you likely will need to wait the 20 days. You can try to file the lost forms with the post office to see if any of the other books can be recovered.

Date Posted: 3/6/2013 4:18 PM ET
Member Since: 10/31/2010
Posts: 3
Back To Top

Thanks everyone!  I did spend 8 credits on the order. They are readily available books (a children's series my daughter loves) but I thought it would be nice to order them all from the same member...which in retrospect now wish I hadn't done, oh well!  As suggested, I marked the one received and will wait until the others can post Lost in Mail. Only bummer is now I will have to wait a few weeks until I can order them again. Appreciate the feedback. :)

 

Barb S. (okbye) - ,
Date Posted: 3/6/2013 8:09 PM ET
Member Since: 3/14/2011
Posts: 5,767
Back To Top

They won't return your credit early so it won't help to contact anyone. I had requested an order of 2 books once and the sender pmed me 3 days after it was mailed saying the wrapper was returned to her badly torn with no books but 2 packages of spark plugs inside. I sent in a mesage because obviously the books weren't going to show and they said to just wait until they go lost. Kind of sucks to tie up that many credits for so long but there ya go.

Date Posted: 3/6/2013 8:21 PM ET
Member Since: 8/26/2006
Posts: 9,327
Back To Top

If the sender contacts the Admin Team and lets them know that the books were lost, they'll cancel the transaction and the requestor will get her credits back at that point.  But the request has to come from the sender, and as Melanie said, it's not likely that she will do that since she expressed doubt that the books could be missing.  Here's the full help doc on this--it includes info on how the sender (not the requestor) can contact the Post Office.

I received a multiple-book shipment, but one or more books was missing!

If this happens, you need to choose "With a problem" and then "Book missing from shipment" from the problem options, and indicate which book was missing using the dropdown menu next to each book in the shipment. 

Doing this will NOT mark the missing books received; it will send an email to the sender to let him or her know that the packaging arrived missing that book.   The sender can then look into what happened to the mailing.

  • The sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

    • The form is titled "mail Theft"; this does not mean that you can use it only if you think the book was stolen.  "Received without contents" is an option on the page.
    • The choice to make under "Class" on the form if Media Mail was used is "Parcel Post".
  • If you think that the Wrapping method may have contributed to the loss of the book, please do give (gentle) feedback to the sender; you can refer to All Help documents about bookwrapping if you like. 

  • If you have marked the book received by mistake (or if the system marked the book received for you while you were absent from PBS), you can also discuss this with the sender, who got credit when that happened. See How do I contact another member? for instructions on how to contact a sender from the transaction in your Transaction Archive.

While the book is still listed in your account as "en route" to you, you will continue to get the usual auto-emails from PBS asking if the book has arrived; you should open and read them, and follow any instructions within - usually they do not ask you to do anything.

If the book hasn't arrived by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive.  

If the sender agrees to cancelling the request early (not waiting the full period for the book to be declared "lost"), then she or he can contact us (using the "send us feedback" button on the Contact Us page) and ask us to cancel the transaction for the book. 

  • When we cancel, your request will be passed to a new sender if there is another copy of the book available in the system, OR if there is not another available copy the book will go on your Wish List .  If the book was a Wish Listed book when you requested it, our cancellation will put you back on the Wish List for this book, in your previous place "in line".
Date Posted: 3/9/2013 2:45 PM ET
Member Since: 2/2/2009
Posts: 3,789
Back To Top

Will the sender lose her seven credits for the books she mailed, even if it was the USPS's fault for damaging the packaging?

Date Posted: 3/9/2013 3:57 PM ET
Member Since: 8/26/2006
Posts: 9,327
Back To Top

Will the sender lose her seven credits for the books she mailed, even if it was the USPS's fault for damaging the packaging?

If she used PBS postage or PBS delivery confirmation when she mailed the package, and if she has a good sending record, then the site will take the hit on the credits for her.  (The fee she paid for the postage or DC included credit insurance for lost books.)  If she used another form of postage, then she'll take the hit.

Date Posted: 3/9/2013 10:16 PM ET
Member Since: 1/17/2009
Posts: 9,722
Back To Top

Will the sender lose her seven credits for the books she mailed, even if it was the USPS's fault for damaging the packaging?

Although it seems kind of unfair, most of the time when packages rip open, the sender just didn't wrap securely enough.

Of the damaged packages I've received, there was no way the sender could have avoided damage to a handful of them. Sometimes a package is well-wrapped and the PO just mangles it completely.

But I would say more than half of them just don't have enough tape, or the package is too loose around multiple books.

We mark them as damaged by the Post Office, but a lot of times, the sender could have avoided the issue by wrapping a little better. At least, that's been my experience.



Last Edited on: 3/9/13 10:16 PM ET - Total times edited: 1
Date Posted: 3/9/2013 11:31 PM ET
Member Since: 8/16/2007
Posts: 15,186
Back To Top

Will the sender lose her seven credits for the books she mailed, even if it was the USPS's fault for damaging the packaging?

Since there is only one credit per book to be had between the sender and the receiver the site needs to give it to one or the other so the risk of USPS is split between the two. If the book gets to the requester damaged by the USPS, then they are the ones that lose out on recouping the credit because the USPS damaged the book/package. If the books don't show up, then the sender is the one to lose out because of the USPS damage. The only way to have credits available for both is if the sender purchases the Credit Assurance that comes with PBS Postage or DC that Patty mentions. The fees paid for those services fund those extra credits given out.