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Total Quality Management : The route to improving performance
Total Quality Management The route to improving performance
Author: John S Oakland
In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. — * More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thin...  more »
ISBN-13: 9780750609937
ISBN-10: 0750609931
Publication Date: 5/4/1995
Pages: 480
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Publisher: Butterworth-Heinemann
Book Type: Hardcover
Members Wishing: 0
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