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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
The Toyota Way to Service Excellence Lean Transformation in Service Organizations
Author: Jeffrey Liker, Karyn Ross
The world?s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results?The Toyota Way. A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where ...  more »
ISBN-13: 9781259641107
ISBN-10: 1259641104
Publication Date: 9/23/2016
Pages: 304
Edition: 1
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Publisher: McGraw-Hill Education
Book Type: Hardcover
Members Wishing: 0
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