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Topic: Tracking useless? UPDATE POSTING

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Subject: Tracking useless? UPDATE POSTING
Date Posted: 2/21/2014 3:30 PM ET
Member Since: 9/9/2010
Posts: 480
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I had a package of 4 wish listed books sent to me from Oklahoma on January 9th. According to tracking I should have received them January 13th. Last scan was when the package left Dallas sort facility; nothing since.

PBS system has declared them lost and I agree. Asked my postmaster if he could find out anything else. All he could find was something called a Dispatch Label ID number, which evidently doesn't help. Why pay money for tracking if the package isn't scanned again and can't help find it?

I felt I should stand half the loss and have sent the sender 2 credits. I had a book I mailed to an address within my own state, 80 miles away. It was lost in September and never seen again...

Just venting, Thanks.

Sandy
 



Last Edited on: 2/25/14 9:00 AM ET - Total times edited: 2
Date Posted: 2/21/2014 5:08 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Actually by using PBS Tracking you received your credit(s) when the package was first scanned by USPS.  When the books went lost, the requestor was refunded their credits by PBS and can now use them to re-order the books.  In this type of circumstance, PBS covers the lost credits by using the income from Tracking fees.

If you purchased USPS Tracking elsewhere, this does not apply.  But books lost with tracking does allow USPS to pinpoint problem areas...and hopefully correct chronic problem spots.

Date Posted: 2/21/2014 5:35 PM ET
Member Since: 9/9/2010
Posts: 480
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I should have stated that she used USPS tracking.

Date Posted: 2/21/2014 11:27 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Ouch...noticed you are the receiver.  But the PBS system still works as mentioned above.

I use PBS Tracking, and will agree that for over double the price and no credit guarantee the USPS counter Tracking is rather useless.  If outside (non PBS) Tracking actually shows a delivery and the receiver is non-responsive to pom's, then PBS admin might take action.  Otherwise, just let the PBS system handle the lost shipment...it's designed to do so and does a good job. 

Keep in mind that PBS is set up to share the loss as equally as possible.  Books lost in the mail (without credit assurance) are a loss to the sender, books that arrived damaged by USPS (not sender damaged) are a loss to the receiver.  So don't feel you need to donate credits in this instance.

Date Posted: 2/25/2014 8:59 AM ET
Member Since: 9/9/2010
Posts: 480
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Update:

Yesterday the sender received back the empty envelope with a letter of apology from the postal service. Hope  someone is enjoying our books...

Sandy

Date Posted: 2/25/2014 11:25 AM ET
Member Since: 1/17/2009
Posts: 9,916
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If I were you, I would not have donated credits to the sender. The sender has the option of purchasing Tracking/DC from PBS for a very low fee  (particularly when shared across a 4 book package) and if the sender had done so, she would have all 4 credits for mailing already. Although I don't use Tracking/DC regularly, I do purchase it when I am mailing multi-book packages.

Also, (although this is not always true), most times when books are lost out of packages, it is because the package was inadequately wrapped and taped, another thing the sender controls.

That's why I would have followed the PBS guidelines about the sender losing credits when books are lost in the mail. The sender can't always prevent such a case, but they can do a lot to mitigate their own damages before the book is even mailed.

Date Posted: 2/25/2014 7:18 PM ET
Member Since: 9/9/2010
Posts: 480
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For me, sharing the loss with her was the right thing to do...I realize most people wouldn't.