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Topic: Trader has closed or suspended account

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Subject: Trader has closed or suspended account
Date Posted: 2/14/2012 5:46 PM ET
Member Since: 9/7/2008
Posts: 72
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I mailed a book to a trader, which DC shows was received.  Emailed the trader with a friendly reminder to please mark the book as received.  Got no response.  Contacted PBS and asked for help.  PBS said give a couple more days, then if she didn't respond to contact her again.  I gave her more time but got no response so I contacted PBS again. 

Today, I find out that this trader's account has been closed or suspended.  No response from PBS regarding my last message regarding her lack of response, even though they asked me to contact them again if she failed to do so. The book is still listed in my transaction archive as 'lost'.  Don't know what to think. As far as I can tell, PBS did not refund my credit, or at least I've had no communication from them about it.  I don't know if the trader closed her account or if PBS did.

Diana

Date Posted: 2/14/2012 5:57 PM ET
Member Since: 1/17/2009
Posts: 9,709
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Sometimes PBS takes longer than a day to answer mail.

My best guess is, if PBS closed her account and there were credits in it, then the credits would have been distributed to anybody who sent books. If PBS closed the account and there were no credits, you are out of luck. If the trader closed her own account, you are out of luck.

I am sure you will get an answer from PBS. Did you check under "Club Communications"? I notice that I don't get email OR PMs in certain situations, I seem to have to go to Club Communications to see a response from PBS.



Last Edited on: 2/14/12 5:58 PM ET - Total times edited: 1
Date Posted: 2/14/2012 6:13 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Did you look in your credit redistry? That will show you if they returned the credit.  I'd give them a few days to fix the situation, then email them again.

Date Posted: 2/14/2012 6:23 PM ET
Member Since: 6/19/2008
Posts: 1,976
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If you used PBS DC then you got your credit when the label was scanned.

Date Posted: 2/14/2012 7:38 PM ET
Member Since: 8/19/2007
Posts: 4,236
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As Donna said, you got your credit when it was scanned if you used PBS DC.

A couple of years ago I sent out a book, didn't use DC on it and it went lost.  I was out the credit.  Six months later the book showed up as received, and when I went to send a PM to the requester, found that the account had been closed.  Not sure what happened exactly, but PBS refunded my credit.  Pat

Date Posted: 2/14/2012 9:19 PM ET
Member Since: 8/18/2010
Posts: 1,540
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PBS will often not notify you about this, but you will notice by going thru your credit registry that you got a credit for it.  

Also, after certain incidents,  suddenly closed account is probably that other members ordered books from that member and didn't get them either, so PBS put on hold/suspended.

Date Posted: 2/14/2012 10:50 PM ET
Member Since: 9/7/2008
Posts: 72
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Nothing is listed in my credit registry as far as a refund by PBS.  In fact, the book isn't even showing up at all (not even as 'lost') in my credit registry.  The only place it shows up is as 'lost in the mail' in my transaction history.  Last time I had contacted PBS about this was very early on Feb. 11th, more than 24 hours ago.  There is no message from them in Club Communications.  Thanks for the tip on checking there - I always forget about that.  Not sure what it means if it's not in my credit registry any longer.   Anyone else know?

I pay a monthly fee for my own mailing program for my home business.  It makes no sense to then pay more fees to use PBS's labels. In over 1200 transactions, I've only had two or three (including this one) show as delivered with my DC with no response from the trader asking them to mark it received. This is the first time I've had the receiver's account listed as closed or suspended though.

I've always had no problem contacting PBS regarding those previous problem trades and getting their help sorting it out. Hopefully, they're just really busy and they'll get back to me eventually.       I   

If I'm out the credit, there's not much I can do about it.  At least that trader won't be taking advantage of anyone else.

Diana

 

Date Posted: 2/14/2012 11:38 PM ET
Member Since: 8/26/2006
Posts: 9,325
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Diana, many of the people on the PBS Team who respond to this kind of thing  were gone for about a week on the PBS cruise. I'm sure they are playing major catch-up now going through all the messages that came in while they were gone.  But their usual practice is, if a sender mailed a book and has a good sending record , if the requestor doesn't respond within five days of an inquiry, they'll give the sender the benefit of the doubt and will mark the book received.

They may be trying to get in touch with the sender to be sure she's not in the hospital or something, but most likely this will be marked received for you by the Admin Team.  You may need to wait for several days for this to happen, though, if they're trying to reach the other member.

Date Posted: 2/15/2012 12:47 AM ET
Member Since: 12/28/2006
Posts: 14,171
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The time I contacted PBS about a book that DC showed as delivered, they requested I wait the full week for the member to respond.  Then I think they contacted the member and waited another week for a response.  TPTB did finally mark the book received (I use PBS DC and had already received my credit) but it took awhile.

IIRC, the Help Documents specifically addresses the issue of using DC from other sources.  In those cases, PBS admin has lfewer options.  But at the very least they can mark your book received so you don't show a false 'lost' on your account, and keep an eye on/suspend the other member.

Date Posted: 2/15/2012 10:47 AM ET
Member Since: 4/28/2009
Posts: 9,565
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It sounds like all the posters here assume that the recipient's account is closed, but it could simply be "suspended" because they broke some rule (like posting in the forums using bad language.) And maybe they are "pouting" and not dealing with PBS business for a few days, nor responding to PMs.

Date Posted: 2/15/2012 11:02 AM ET
Member Since: 8/26/2006
Posts: 9,325
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Could be Jeanne.  Whether the account is suspended, closed, or active, if the member takes more than five days to respond to an inquiry about a book that hasn't been marked received and has been marked "lost" by the system, usually the Admin Team gives the sender the the benefit of the doubt and will mark the book received.

Date Posted: 2/15/2012 11:28 AM ET
Member Since: 8/16/2007
Posts: 15,186
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Its possible the suspension on the account is to address your transaction. Sometimes the Team does that to get the members attentions. The Team will usually give a member a week to respond so I wouldn't start worrying about them not getting back to you until a week after your last communication to them, they could just be waiting to hear from the other member.

Subject: Good advice
Date Posted: 2/20/2012 4:24 AM ET
Member Since: 9/7/2008
Posts: 72
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Good advice.  I'll wait a while longer. Still no response from PBS as of Feb. 19th, though.   Hopefully, PBS'll get back to me soon, even if it's just to tell me to buzz off (but I certainly hope it's not in those words :).

Diana