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Topic: Transaction cancelled by sender ... Notice in archives only.

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Subject: Transaction cancelled by sender ... Notice in archives only.
Date Posted: 10/18/2011 6:56 PM ET
Member Since: 10/23/2010
Posts: 244
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I was just looking at my transaction archive and was suprised to see a book in there, that's supposed to be en route to me, cancelled by sender.  When I looked at it closer, I realized that it's the same book but a different sender.  The details show that she canceled the transaction on 10-8.  It was 10-9 when I got the wish list notification for the book by the other member so I'm assuming that the sender canceled and so it moved on to the next person in line with the book but why didn't I get a notification from the first sender?  I never got the notice to accept or decline the book on my wish list, the sender never accepted or declined to send it, nothing at all.  I had no idea about this sender or this "transaction" until I opened the archive. How would it be possible for a sender to cancel a transaction that I never knew about or accepted?  

Cathy A. (Cathy) - ,
Date Posted: 10/18/2011 10:53 PM ET
Member Since: 12/27/2005
Posts: 4,120
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You don't get an email if the transaction is canceled and there's another copy of the book in the system. Your request is just automatically passed on to the new sender. You can see this in your Credit Registry if this is what happened. It's a 0 credit line in the registry.

If this was a wish list offer, then you did get an email when the first transaction canceled. You can see it on your Club Communications page. You would not have gotten offer emails if you have the book on auto-request. You would have gotten request accepted emails unless you have turned those off on your My Account | Settings page.

It's also possible that these two transactions are for two different versions of the book. You can check the ISBNs on the details pages to be sure.

Date Posted: 10/18/2011 11:18 PM ET
Member Since: 10/23/2010
Posts: 244
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Hmm, strange.  It was a wish list offer but I checked the Club Communications page and there is indeed no e-mail for this sender but there is for the 2nd sender. I know for sure I don't have auto-request turned on and I know I have request accepted e-mails turned on.  When I checked the Credit Registry it does have it there as cancelled and 0 credit listed and says "passed on request."  It is a hardcover book and I do have an RC for dust jackets to come with hardcover so the best I can figure is that maybe she declined to send due to RC and it passed on to the next person but again, there's no Club Communication for that either, which I thought there was a notice sent for that. 

I got the e-mail to accept the request from the 2nd sender only; which is why I had no idea there were 2 transactions for the book; since I got the one e-mail to accept and she marked it mailed. I would have never known had I not gone to the archive today. The ISBNs are the same book; not different versions either. So, unless a sender declines the request and it's standard that I don't get notice and it just moves on to the next person if the book is available, then I can't see any other reason why I wouldn't have been notified of a sender canceling.

Thanks for the info!



Last Edited on: 10/18/11 11:26 PM ET - Total times edited: 1
Date Posted: 10/18/2011 11:29 PM ET
Member Since: 8/26/2006
Posts: 9,322
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If a new member posted 30 books and then discovered that, say, 20 of them were wish list books, she may have been overwhelmed and asked the Admin Team to cancel some of her book offers before they were accepted by the requestors.  That would explain why the book was canceled without being offered to you, and also something like that might bypass the normal e-mails.

 

 



Last Edited on: 10/18/11 11:30 PM ET - Total times edited: 1
Date Posted: 10/18/2011 11:37 PM ET
Member Since: 7/19/2008
Posts: 15,384
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Yes. Only PBS can cancel a WL book. A member can ask to close their account, which would cancel any outstanding orders.
Cathy A. (Cathy) - ,
Date Posted: 10/19/2011 9:52 AM ET
Member Since: 12/27/2005
Posts: 4,120
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If you see the "Passed on request" in your Credit Registry, then the second copy of the book was available at the time the first transaction was canceled -- otherwise you would see "Request cancelled by sender +1" for the first request and "Requested a book -1" when the second request was made.

It is normal that you don't get an email when the request is canceled for any reason if there's another copy of the book available. There's really no need for the system to tell you about the passed on request. You're not getting the book from the first person. You are getting it from the second person. When it arrives, mark it received from your My Account page and all will be well.

What probably happened was --

- you got an email for the first wish list offer and you were the only person wishing for the book

- you accepted

- you got a request accepted email

- second person posted the book and it went onto her shelf

- first sender canceled (or PBS canceled for her). She did not decline your RCs. If she had, this request would not show in your Transaction Archive.

- your request was passed on to the second sender

- second sender mailed the book to you