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Topic: Transaction question???

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Subject: Transaction question???
Date Posted: 1/16/2011 8:13 PM ET
Member Since: 8/26/2006
Posts: 11
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 On 1/6/11 I requested a book.  My request was accepted, but I received no notice of the book being mailed.  My transaction archive shows the request was cancelled (not by me!) on 1/12/11 and now it is again being marked as accepted with a projected mail date of 1/20/11?   I received no notification of cancellation nor did I request the book again.  I understand that sometimes it takes a week or more to receive mailed books, especially when they are going long distances, but in this case I have already been waiting 10 days for the book to be mailed and according to the transaction details it won't be mailed for another 4 days.  I'm confused about why this occurred.  Is this some change to how requests are handled?

Why did I not receive notice that the original request was cancelled? Why did I not receive notice of the 2nd request/acceptance which was not based on a 2nd request from me?

I love PBS and I can honestly say most transactions have been exceptional, but this one really has me confused.

Date Posted: 1/16/2011 8:23 PM ET
Member Since: 8/23/2007
Posts: 26,510
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This is how it's always been done.  PBS has always rerequested the book for you if it isn't marked mailed or never gets a response.  Unless there are no other copies in the system.  Then it will put the book on your WL.  I believe it does send an email.   You can see what emails PBS has sent you under Club Communications. If you aren't getting them then you need to check your email server or verify that your email is correct. 

Anyway, it's always rerequested books in this case.

Date Posted: 1/16/2011 9:03 PM ET
Member Since: 10/30/2009
Posts: 962
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If the original requests times out because the sender doesn't respond & there are copies still available in the system, then it automatically rolls over to the next sender.  If no copies are in the system, then they would send notification that it wouldn't mail and they would add to your wishlist.

Kellie

Date Posted: 1/16/2011 9:24 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Yeah that's right-if it times out without being accepted then it doesn't send an email, it just reorders. It sends an email if it's been accepted and then not marked mailed. In which case the system cancels the transaction and then reorders the book (if there's other copies).

Date Posted: 1/16/2011 10:06 PM ET
Member Since: 10/30/2009
Posts: 10
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Does this seem to happen a lot with children's books in your experience? I've had it occur few times and only with that category. Most of my requests are without incident but it's getting to the point where I hesitate to request a children's book! I'm waiting for one right now - the first order wad cancelled and I've been waiting for days to hear back from the second. Why is that, do you think?
Date Posted: 1/16/2011 10:29 PM ET
Member Since: 8/26/2006
Posts: 11
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 thank you for the responses.... I was just curious because I did not receive any notifications/emails and always have in the past. 

Rebecca, I really couldn't say if it happens with children's books. I'm mostly a mystery reader and this is the first time this kind of thing has happened.  I've had unanswered requests before, but I've always received some kind of notice from PBS when a request times out.

Date Posted: 1/16/2011 11:38 PM ET
Member Since: 1/8/2009
Posts: 2,016
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Does this seem to happen a lot with children's books in your experience?

I think these request rollovers tend to happen with inactive accounts. I've noticed there isn't as much demand for children's books so people with mostly children's books on their shelves might abandon their accounts more frequently? Just a theory.

Date Posted: 1/17/2011 12:48 AM ET
Member Since: 5/25/2009
Posts: 598
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Yes, it it more likely to happen with a book that has a lot of copies in the system because the books at the top have been sitting around longer (sometimes years!) and are more likely to get requested from inactive accounts. 

It may test your patience, but you are doing everyone a favor by weeding out inactive members! 

Date Posted: 1/17/2011 1:48 AM ET
Member Since: 1/17/2009
Posts: 9,670
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Yup, I haven't even requested many children's books, but of the few that I have ordered, I have noticed that they are way way more likely to time out.

I think that people who only open an account for their kids, and not for themselves, are more likely to have abandoned their account. Or to not care if they miss a few requests here and there.

Date Posted: 1/17/2011 8:12 AM ET
Member Since: 8/23/2007
Posts: 26,510
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It's very common with heavily posted books. I personally don't order them anymore.  But when I first joined, I didn't care about the # of copies in the system when ordering.  It was always the heavily posted books that timed out on at least 1 person before being accepted.  Probably because like someone else mentioned, people who join with nothing but kids books, Grishams, Roberts and Pattersons-are more likely to abandon the account simply becuase they don't get any requests for a long time.