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Topic: If a transaction is not resolved....

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Subject: If a transaction is not resolved....
Date Posted: 8/15/2009 10:14 PM ET
Member Since: 5/10/2005
Posts: 2,354
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So, I had a RWAP.  The sender is not willing to make good on it in any way I consider valid.

I see a "Was it resolved?" link in the transaction archive, but I am afraid to click on it in case that marks it resolved--which I don't want to do.  

If I want to mark it "over but not satisfactorily" do I click on that and have an option, or do I just ignore it and it will eventually mark itself that way by means of my not marking it resolved?

Date Posted: 8/15/2009 10:20 PM ET
Member Since: 1/17/2009
Posts: 9,722
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The "Was it resolved?" link takes you to another menu of choices. So, go ahead and click on it. You can then mark it "Unresolved" or pick from the other choices.

Sorry you got a RWAP!

Date Posted: 8/15/2009 10:38 PM ET
Member Since: 1/8/2009
Posts: 2,016
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Sorry you had a RWAP.

There's a help doc which explains what each option means, entitled "Follow-up  on Problem Swaps."

 

Date Posted: 8/16/2009 2:13 AM ET
Member Since: 7/7/2007
Posts: 4,815
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You should choose "unresolved".  This will automatically send an email to the sender, asking them again to find a resolution to the problem, and put 2 black marks on the members account, so to speak.

I'm sorry you're having a hard time :(

--Elizabeth