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Tricky Business Letters: Persuasive Tactics on Paper (Smarter Solutions)
Tricky Business Letters Persuasive Tactics on Paper - Smarter Solutions
Author: Gordon Wainwright
Letters are one of the essential features of a modern business. But how often have you wished you could write a succinct response to a letter from an angry customer, or deal with a complaint from a staff member? Packed full of written solutions for difficult situations faced by managers today, this book offers over 150 letters to make life easie...  more »
ISBN-13: 9780273644965
ISBN-10: 0273644963
Publication Date: 3/15/2000
Pages: 208
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Publisher: Financial Times Management
Book Type: Paperback
Members Wishing: 0
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