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Topic: Trivial PMs

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Subject: Trivial PMs
Date Posted: 5/28/2011 12:24 PM ET
Member Since: 7/19/2008
Posts: 32
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After wading through a bunch of PMs saying nothing more than "thank you" or "thanks" I'm ready to make a suggestion. I'm thinking of a button next to the PM window on the book received page that says "send a thank you" and that would be summarized on my main account page rather than making me visit all of the PMs. Anybody like that idea? If I'm not the only one I'll send a suggestion along to the team.

Date Posted: 5/28/2011 12:29 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 4:51 PM ET - Total times edited: 1
Date Posted: 5/28/2011 12:35 PM ET
Member Since: 1/30/2010
Posts: 8,398
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"that would be summarized on my main account page rather than making me visit all of the PMs" 

I guess I'm not clear on what you mean.  Your account page would show the words "5 thank you's sent" rather than giving you 5 PMs that say, "thank you"?  How would you know who thanked you and who didn't?  Or you don't think it matters?  My thank you's usually say more than just "thank you."

Date Posted: 5/28/2011 12:44 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I agree that the PMs that just say thank can be annoying.  I personally would prefer not to get them.  But some people feel that's it's horribly rude not to receive or give on here.  And that anyone who thinks it's annoying must be a completely impolite person.  I say please and thank you in person. But I don't email Amazon everytime I receive something and say thank you.  I just don't think its necessary for an online transaction.  Unless freebies are involved.

 

Are you saying something like on your main account page, in the green part where it says what actions you have to do-something like "The recipient of X book says thank you"? And it just goes away on it's own after a short time?

 



Last Edited on: 5/28/11 12:45 PM ET - Total times edited: 1
Date Posted: 5/28/2011 2:18 PM ET
Member Since: 7/19/2008
Posts: 32
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I don't want to prevent anybody from saying thank you, or keep the sender from receiving them, Just trying to make it easier. The account page woudl say something like "3 thank yous were sent from the following people: John D for "War and Peace", Helen S for "Lord of the Rings, and Steve T for Start Wars" or soemthing like that.

Date Posted: 5/28/2011 4:29 PM ET
Member Since: 12/28/2006
Posts: 14,177
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To thank or not to thank is a hot button issue around here  ... surprisingly controversial lol!

Actually William, I kinda like the idea...you should submit it.  Sometimes a longer message is necessary, say I want to mention that the wrapper wasn't adequate to USPS Media Maul.  But for a transaction that goes well, I still like to acknowledge the efforts of the mailing member on my behalf.  Some members prefer not to receive multiple 'gratutitous' thank-yous, so a single (combined) communication could be preferrable.  Kinda like Goodreads sends updates, how long they are depends on the activity level in our registered groups.

Date Posted: 5/28/2011 5:19 PM ET
Member Since: 1/30/2010
Posts: 8,398
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Now that I fully understand it, I like your suggestion.  I could still send and receive my thank you's and members that dislike all the PMs wouldn't get them in that form.  I second you submitting the suggestion.  ;)

Date Posted: 5/28/2011 7:26 PM ET
Member Since: 7/24/2010
Posts: 52
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I've always been told it's polite to say 'please' and 'thank you'.  If you are sending out that many books that require 'wading through PM's', I envy you.  I always appreciate when someone acknowledges with politeness and I will continue to send a 'thank you' when I receive a book as I feel it lets the sender know you have received it and appreciate their time spent sending it  - it is a little more 'personal' than just hitting a button to send an auto reply.

Thank you - have a great day.



Last Edited on: 5/28/11 7:28 PM ET - Total times edited: 1
Date Posted: 5/28/2011 9:40 PM ET
Member Since: 2/1/2008
Posts: 3,454
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I'm one of those annoying people that do send thank yous.  I also acknowledge the thank yous with a you're welcome.  (sorry, I have a Southern mama and grandma who are big on the social niceties)  I do it for my own person reasons, but totally understand that many people are annoyed by the messages.  I like your idea of just having a summary on your account page where they are listed instead of the PMs.  That way, I could still send my thank you's and not annoy people.

Date Posted: 5/28/2011 10:18 PM ET
Member Since: 1/22/2011
Posts: 2,398
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Do you think some people would then complain about the laziness of those who can't be bothered with even an auto-thanks?  Or the insincerity of an automatic thank-you?  I think it's great to have the little box to communicate many things besides a "thank-you" I would really miss that feature.  If it's not broke, don't fix it. Those who don't read my thanks or notes, well I'm OK with that. Once I hit send after saying I appreciate your brand new book wonderfully packaged I feel fine. People like having their extra efforts aknowledged. As observed elsewhere, this is more than a business transaction site to some members. Let it be.

Date Posted: 5/28/2011 10:32 PM ET
Member Since: 7/19/2008
Posts: 15,446
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You can set your account to not send you an email when you get a PM.

I want the option to say more than just thank you.  I want a place that I can add feedback about the wrapping or book condition.

I've been on the Swap A CD site.  It surprised me how much I missed those thank yous.  Makes it feel like more than a business deal.  It's sharing a love for books.

Date Posted: 5/28/2011 10:34 PM ET
Member Since: 1/22/2011
Posts: 2,398
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William,

You can leave those PM's unopened and delete them. It's easy. I also would love to have received lots of thank- yous and the credits you are earning.  But I respect your feelings about it and that's fine. You are an upstanding member of the PBS community and that is a good thing. There is a lot of back and forth about this topic, but we are all well meaning.

Date Posted: 5/29/2011 12:58 AM ET
Member Since: 10/23/2005
Posts: 7,719
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Thank you.

Date Posted: 5/29/2011 1:01 AM ET
Member Since: 1/10/2009
Posts: 332
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Perhaps instead of setting up a system for auto-thanks, the PBS wizards could install an opt-out button, say for PMs of less than five words, which ought to cover the thank-you messages and leave the more substantive ones. Then those members who find it tiresome to be thanked could be relieved of the annoyance.
Date Posted: 5/29/2011 7:21 AM ET
Member Since: 7/19/2008
Posts: 32
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Arggh I guess I'm not being clear. I'm not saying take away the PM window, that's still there to say whatever you want. I'm not anti-thank-you, I actually like getting them. I don't want to opt-out. I would not advocating having an automated thank you sent, that has to earned, you would have to at least push a button to have a thank you sent. What I'm  saying is a streamlined thank-you process, easier for both sender and receiver. The sender only has to push a button, The receiver only has to read his/her account page, not load a seperate page to read/delete a PM.

Date Posted: 5/29/2011 8:26 AM ET
Member Since: 5/15/2008
Posts: 193
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Simple e-mail -like functions for the inbox page such as "mark all as read" would do the trick for me.  I only read them occasionally so they get removed from my list of pending things.  I also find the unnecessary thank you's annoying, and wish I could hunt down and smack all the people who send them to me. :)

Date Posted: 5/29/2011 8:42 AM ET
Member Since: 1/22/2011
Posts: 2,398
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Michael,    OUCH!  You know, that really hurts. Psychic wounds are the worst.

Date Posted: 5/29/2011 12:42 PM ET
Member Since: 7/28/2006
Posts: 4,982
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I acutally dislike the thank you only PMs too, but for a different reason.  Maybe I'm a pessimist, but every time I see a note from a recently completed transaction I expect the member to be unhappy about something.  So I have a mini-heart attack until I open the PM and see it's just a thank you.  My blood pressure needs a break!  (LOL)

Date Posted: 5/29/2011 2:43 PM ET
Member Since: 1/1/2009
Posts: 1,924
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I rather risk insulting someone with my manners than insult them by lack of them. This is however based on how I feel. I do not expect a thank you, though I like them as it tells me all is well with the book and wrapping, else they had the chance to mention it and didn't.

An automated thank you would fit my needs just as well though, I would be able to say the thank you and not have to worry so much about it annoying someone! What good are manners if they annoy others right? So I think you should submit your idea!

As for not thanking Amazon for books sent, I am not in community with amazon. The people that work there are out for profit, it is a job. Here, the people are a gift and I treasure them and their time. They could be seeing books on Amazon but instead they share them here. It is not "free" persay but it trading and not everyone is open to trade. I value those who are. It is nothing like Amazon and I feel the need to thank them.

Thank you for reading this! :)

Date Posted: 5/29/2011 4:51 PM ET
Member Since: 4/24/2008
Posts: 310
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I almost always thank the person and tell them I can't wait to get started on the book.  I'm a Southern gal and it's just what we do.  It's bred into our DNA.

Date Posted: 5/29/2011 5:27 PM ET
Member Since: 9/8/2009
Posts: 619
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"As for not thanking Amazon for books sent, I am not in community with amazon. The people that work there are out for profit, it is a job. Here, the people are a gift and I treasure them and their time. They could be seeing books on Amazon but instead they share them here. It is not "free" persay but it trading and not everyone is open to trade. I value those who are. It is nothing like Amazon and I feel the need to thank them."    ---   +1

Because nice matters.

Date Posted: 5/29/2011 11:49 PM ET
Member Since: 1/12/2011
Posts: 2,958
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Has this been resolved with the new "mark received" process? Last one I marked received had a window to add a message that would go out along with the message from PBS that says the book was received. I think maybe any message you add does not then generate a PM I don't know since I haven't been on the receiving end of a message yet.
Date Posted: 5/30/2011 2:48 AM ET
Member Since: 8/16/2007
Posts: 15,194
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That's what I was thinking louieg, this topic became a non-issue on 5/26 when the new receiving process went into place. Unless the transaction is marked as a problem there is no place to leave a comment at all, so no more thank yous.  

Date Posted: 5/30/2011 7:23 AM ET
Member Since: 7/19/2008
Posts: 32
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You mean somebody thought of it before me? Great! I'll wait and give it a try with the next book I receive. It was kind of an obvious idea so I'm not surprised. You can still PM I presume, just not directly from the book received window?

Date Posted: 5/30/2011 10:59 AM ET
Member Since: 8/16/2007
Posts: 15,194
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You would still be able to PM from the Transaction Archive or PM from the Enroute window before marking it received. But if you mark that the book was received in good condition you just click that, I think all you do is enter the postmark date and that is it (only done 1 so far, a few days ago), there isn't even a place to leave PBS feedback on it anymore.

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