Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: *Two* problems this week (more RC stuff)

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: *Two* problems this week (more RC stuff)
Date Posted: 5/28/2009 11:59 PM ET
Member Since: 3/19/2007
Posts: 79
Back To Top

I guess this just isn't my week.

#1 A couple of weeks ago I got the wrong book from a sender. I mean the *completely* wrong book - apparently she had mixed up the labels. No big deal, I sent her a PM and explained that I ordered book x and got book y. The answer I got didn't contain a sorry or anything  - just told me to mail it back to her. I suggested that, rather than do that, wouldn't it be better to just mail the book to the right person? A couple of days later she sent me the address, and I mailed it.

It's been two weeks. She isn't ansering my PMs and I still don't have the book, or the original credit, or what really should be a second credit for mailing it to the right person. I'm not short on credits right now & decided that it wasn't worth getting worked up about. But, you know, a "Sorry" or a "Thank You" would have been nice.

#2 So, I have a RC. I've tried to make it nice & actually don't get turned down very often - especially since my entire WL is on autorequest, so it goes with every request. It is this:

If your book is a cookbook or a paperback or a book that was published without a dustjacket, please send it.  I don't have any conditions on them. If your book is a fiction hardcover that originally came with a dustcover, I prefer it to have the dustcover - they look naked without. :)
Thanks very much!


So I was just turned down with the reason: My book does have a dustcover BUT it is covered in that library cellophane stuff and I'm not willing to risk my credit that it does not meet the condition.

Again, really no big deal, it will come up again, and I have a huge TBR, but both of these have left me - I dunno - bummed. The funny thing - I actually like ex-library, and have *never* tried to get a credit back over a rc. I just like my hardcovers to have dustcovers, ya know?

Does my RC make it sound like I'm inclined to be difficult?

 

Date Posted: 5/29/2009 12:16 AM ET
Member Since: 8/17/2005
Posts: 1,586
Back To Top

Hi maybe you could put would prefer a dust cover  but am open to  wled books without? That may leave them less afraid to send it....I know I usually PM someone on a RC NOW.....MOST people will say ...go ahead and send it ....On the first chick I think I would contact the club cause that was rude ...did you mark the book recieved????

Date Posted: 5/29/2009 12:27 AM ET
Member Since: 1/17/2009
Posts: 9,911
Back To Top

Does my RC make it sound like I'm inclined to be difficult?

No. But some people seem to think that any RC no matter what it says means that you are inclined to be difficult.

I am not sure why people seem to think that sending a book to someone with an RC is somehow "risking their credit". (Now, I'm not talking about subjective RCs here, I can see how people don't want to have to guess if their books meet the RC condition). But in a case like your RCs, it is really not possible to misinterpret them. Sending a book to you, with your RCs, is not any riskier than sending any book to anybody ... I mean, any request could get an RWAP, in theory.

I'd be really curious though ... I bet PBS knows whether requests with RCs get a higher percentage of RWAPS than regular requests. I wonder if they would tell us?

Edited to add: On sender #1, did you actually mark the book as "received - wrong book"? Because you shouldn't have marked it received at all (it's in the PBS rules). That way, you do eventually get your credit back when the book goes lost.
"Received - Wrong book" is for when you receive a book that matches some, but not all of the 4 criteria that need to match (title,author, ISBN, Binding). Like if they send the paperback instead of the hardcover. 



Last Edited on: 5/29/09 12:31 AM ET - Total times edited: 1
Date Posted: 5/29/2009 7:59 AM ET
Member Since: 5/16/2008
Posts: 2,174
Back To Top

I think it may be that you say "I PREFER"... that's somewhat wishy washy. It's not a YES or NO, so people don't know how to go on that. You PREFER it, so on one day you may mark it RWAP and one day you may not? I think just say "HC must have their DJ if they originally came with one" b/c people can't make up your mind for you. (I don't think this applies to the library book situation, I'm talking about general turn-downs of your RCs.)

Date Posted: 5/29/2009 9:50 AM ET
Member Since: 2/6/2008
Posts: 10
Back To Top

"So, I have a RC. I've tried to make it nice & actually don't get turned down very often - especially since my entire WL is on autorequest..."

Karen~does this mean RC's don't apply if auto requested?

That member (#1) was jaw-droppingly rude. You went way over the call of duty - way over - and I can't believe she did that to you!  :- (

 



Last Edited on: 5/29/09 9:59 AM ET - Total times edited: 2
Date Posted: 5/29/2009 11:08 AM ET
Member Since: 3/27/2009
Posts: 25,000
Back To Top

Does my RC make it sound like I'm inclined to be difficult?

No, not at all. Your RC's fine.

Bummer #1 needs some more action on your part. Don't let it go. The sender blundered big time, you helped her out, and she's screwing you over and being rude about it at the same time. You need to "be made whole." You need two credits. One for the original book you never received and one for the cost of mailing her blunder.

Bummer #2 is just a bummer. No use getting worked up over skittish members. Maybe some rewording would have helped, but I doubt it.

Date Posted: 5/29/2009 12:23 PM ET
Member Since: 6/21/2007
Posts: 2,015
Back To Top


Last Edited on: 2/3/15 7:40 PM ET - Total times edited: 1
Kate -
Date Posted: 5/29/2009 12:53 PM ET
Member Since: 8/28/2008
Posts: 534
Back To Top

Bummer #1 needs some more action on your part. Don't let it go. The sender blundered big time, you helped her out, and she's screwing you over and being rude about it at the same time. You need to "be made whole." You need two credits. One for the original book you never received and one for the cost of mailing her blunder.

I agree. The fact that she's ignoring your PMs about the mix-up warrants contacting PBS.

Date Posted: 5/29/2009 1:09 PM ET
Member Since: 3/19/2007
Posts: 79
Back To Top

I marked #1 received - wrong book. I realized after that I shouldn't have marked it at all, but that's water under the bridge. I send another PM right after I posted this - still no answer. I think I'll give it one more day then escalate if I don’t hear anything back.

 

Thanks for all your advice!

Date Posted: 5/29/2009 1:12 PM ET
Member Since: 3/19/2007
Posts: 79
Back To Top

Karen~does this mean RC's don't apply if auto requested?

No - but for autorequest wishlist stuff it automatically attaches my RC. If I order a paperback on my own (not from the wishlist) I usually turn it off first to avoid any confusion.

 

:) Karen

Date Posted: 5/29/2009 2:35 PM ET
Member Since: 9/13/2007
Posts: 2,520
Back To Top
Unfortunately, I think you may have to chalk the first issue up as two lessons that you had to pay a credit each to learn. If this happens again you will know not to mark the book received, and you will also know not to send the book on to the correct person until you have been compensated for postage. If she is being unresponsive I would report the situation to PBS, but I wouldn't expect them to give you your credits back.
Date Posted: 5/29/2009 4:36 PM ET
Member Since: 9/24/2007
Posts: 453
Back To Top

I will second the fact that I think the word "prefer" is not an ideal one.  I hate getting RCs that use that term.  I mean we would all "prefer" to have the best books, right?  I'm always left thinking in my head "well do you accept them that way, or not?"  I would have been unsure whether it was a requirement or not of your RC.