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Topic: Two ???

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Subject: Two ???
Date Posted: 12/26/2009 8:06 PM ET
Member Since: 8/10/2009
Posts: 9,926
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I ordered 2 books from AK it stated to expect it to take longer to receive blah Blah Blah.  I'm OK with this and have patiently awaited my books.  But now they have disappeared from my enroute list.  Where did they go? 

Next ? I had a wish granted about two weeks ago  but then it disappeared.  Today I received and e-mail saying sorry I gave the book to a friend and forgot to update my shelf.  I am wondering if this is something to just blow off (pufffff).  Or is this something that should be addressed by a higher power and if so how?

The good side of this is I have received the wish again.  I hope it comes our ok this time.

Date Posted: 12/26/2009 8:12 PM ET
Member Since: 2/21/2009
Posts: 2,925
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When did you order the AK books? Is it possible that the system automatically declared them "lost" and your credits were returned?

Date Posted: 12/26/2009 8:35 PM ET
Member Since: 8/10/2009
Posts: 9,926
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I ordered them on 11/19 they were marked mailed on 11/23.   So if the system declares them lost is it possible I'll still receive them?   If I do then what will happen?  Because I see that they have given me back my credit.

Date Posted: 12/26/2009 8:42 PM ET
Member Since: 11/30/2007
Posts: 4,962
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Go to your credit registry and see what reason it gives for returning your credit.

Subject: Lost books
Date Posted: 12/26/2009 8:45 PM ET
Member Since: 4/28/2009
Posts: 9,567
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When books don't arrive by the expected date, you automatically get your credits back, but if you later receive them, you mark them rec'd like normal and the credits are deducted again.  I had this happen to me 3 times last June, it just took longer than normal in mail for all 3 orders to arrive!  I thought I was jinxed.

Date Posted: 12/26/2009 8:46 PM ET
Member Since: 2/21/2009
Posts: 2,925
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It is possible that you will still receive them - there is always a delay, and with the bad weather the mid part of the country is experiencing, they might still appear. If so, you can mark them received from your transaction archive. If I recall correctly, PBS does suggest that you don't immediately reorder the book, because of the possibility of it being delayed.

Date Posted: 12/26/2009 8:54 PM ET
Member Since: 7/19/2008
Posts: 15,398
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You will need to mark them received from the tramsaction archive.  The little enroute tab is removed when they are declared "lost".  Which often happens on books that travel from AK.

Now the WL books that were never mailed.  Argh.  You would have been taken off the WL while that person dithered.  Nasty of them.  I'd check that the PM from them was attached to the canceled order under your book transaction archive.  That way if they make a habit of this behavior, there will be a clear record. 

Date Posted: 12/26/2009 11:30 PM ET
Member Since: 8/10/2009
Posts: 9,926
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The best I can determine the WL PM was sent several days after the WL canceled.  I believe it just timed out due to no response.  So I guess that it will be noted that they don't respond? 

Thanks for all the responses it help me to learn how to use the system.

Even with the little issues I still think PBS is as good as a PB&J

Date Posted: 12/27/2009 9:19 AM ET
Member Since: 8/23/2007
Posts: 26,510
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It's very common for books going to and from AK, Hawaii, US VI, Guam, APO/FPO's, Puerto Rico and any other far flung US Territories to go lost. 

Also I think with the holidays this time of year there is a higher number of lost books and timed out requests and WL offers.  People post books then get busy or they forget to put their account on vacation, severe storms cause extended power/internet outages etc.., 

Date Posted: 12/27/2009 11:25 AM ET
Member Since: 2/13/2007
Posts: 2,262
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It's very common for books going to and from AK, Hawaii, US VI, Guam, APO/FPO's, Puerto Rico and any other far flung US Territories to go lost.

And it is very common for them to show up a week or so after being declared "lost". So don't rush to reorder -- PBS recommends waiting a few weeks before reordering them to allow for them to show up, and if/when they do, as others have said be sure and go to your transaction archive and mark them received for the member who sent them to receive their credit.

Whenever I send books to those far-flung places I always use DC to ensure my credit, plus it can be entertaining (and frustrating) sometimes, watching your books travel far away!

Date Posted: 12/27/2009 6:24 PM ET
Member Since: 8/19/2007
Posts: 4,239
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I live in Kansas - I sent a book to Oklahoma a while back and it took 6 weeks to get there.  They did get it and marked it received.  LOL.  Think that's the longest I've had one go lost and finally show up.  I've had others go lost and never show up though.  Pat