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Topic: UPDATE problem with a book and usps

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Subject: UPDATE problem with a book and usps
Date Posted: 7/28/2009 12:02 AM ET
Member Since: 7/31/2007
Posts: 2,054
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I requested a book and this is what it's showing:

USPS DC#: 9102165561353009716161

  • 7/21/2009 12:00 PM - Electronic Shipping Info Received - TULSA,OK
  • 7/22/2009 12:05 AM - Enroute - TULSA,OK
  • 7/22/2009 9:11 PM - Enroute - WICHITA,KS
  • 7/23/2009 3:31 AM - Enroute - TOPEKA,KS
  • 7/23/2009 4:10 AM - Enroute - TOPEKA,KS
  • 7/23/2009 10:45 AM - Delivered - QUENEMO,KS

 

Now # 1 there is NO way that book went from Ok to my house in ONE day. The mail service just doesn't move that fast. #2 there is no way that book was DELIVERED to my mail box b/c I've been watching for my 21+ books to arrive each day. I'd know if it was there!   #3 If it was delivered to the Quenemo post office on the 23rd... WHY has it Not been delivered to my house ????????

I'm really really worried about this book being lost !



Last Edited on: 8/1/09 12:56 AM ET - Total times edited: 2
Date Posted: 7/28/2009 1:50 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I've had books get stuck at my PO for over a week before and it was "delivered" according to the record.  As for going overnight - well, maybe the book  got really lucky!

Ruth

Date Posted: 7/28/2009 7:53 AM ET
Member Since: 1/31/2006
Posts: 1,402
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According to the scans, it took 21 hours to get from Tulsa to Wichita.  That doesn't seem unreasonable.  I've made it from Philly to Florida in less time.  As for Delivered, it could have been scanned as Delivered at the PO and is waiting for space on the truck.  There could  be a substitute carrier and they are leaving it for the regular carrier (happens to me quite a bit, only one of my carrier's subs will deliver books, the old guy no less.)  It could have been misdelivered to one of your neighbors...

Date Posted: 7/28/2009 8:14 AM ET
Member Since: 7/31/2007
Posts: 2,054
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I don't like not knowing where it is. :( I want my book !!!!!

Date Posted: 7/28/2009 8:19 AM ET
Member Since: 8/25/2007
Posts: 13,134
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The "delivered" date does not mean delivered to your address/house, it means delivered to your area's P.O.  It could still be 1-3 days to get processed there and actually delivered by your carrier.

Date Posted: 7/28/2009 8:24 AM ET
Member Since: 2/10/2008
Posts: 1,080
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Have you talked to someone at your local post office? Maybe it should have been scanned attempted and the finger slipped.

If it is scanned delivered, you should have it and I would check in the next day if you do not. (Future reference)

Date Posted: 7/28/2009 8:40 AM ET
Member Since: 2/19/2009
Posts: 692
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Charity,

Some PO's do mark delivered when it reaches the PO. I believe most mark it delivered when it reaches your mailbox. Check other packages to see how yours works.

Usually when a package reaches the PO it is marked "arrival at unit".

Example:

 

Delivered, July 25, 2009, 12:26 pm, WILMINGTON, NC 28403

  Arrival at Unit, July 25, 2009, 8:51 am, WILMINGTON, NC 28403

Your example does not have a "arrival at unit", so your PO may have marked it "delivered" when it reached them.

I would give it a day or two and if the package has not arrived, call your PO and check, it may have been misdelivered.

Christina

 

 



Last Edited on: 7/28/09 8:44 AM ET - Total times edited: 7
Date Posted: 7/28/2009 9:23 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Also they don't always have the dates accurate on their scanners. People sometimes see wrong years and months.

I have one that was scanned at a PO 1 hr from house 10 days ago.  I haven't received the book and it hasn't been scanned since. I really want this book too.  It's been out of print for years. 

Date Posted: 7/28/2009 10:42 AM ET
Member Since: 8/16/2007
Posts: 15,185
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POs are not supposed to use the Delivered scan for when it reaches them, they are supposed to use the Arrival At Unit. I would call the local PO and tell them they marked the book delivered and you want to know where it is. If they say they scanned it that way when they got it, politely tell them the scan they are supposed to be using at that time.

Date Posted: 7/28/2009 2:48 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Charity,

As the PBS Kansas Chapter Leader, did you not get the memo that all us other Kansas members would be pre-reading your books first? :-)  That's why it is taking a grand tour of KS and not stopping at your house :-)

:::plants tongue firmly in cheek::::

Cheers,

Catt (in KS, but I don't have your book)

Date Posted: 7/28/2009 3:26 PM ET
Member Since: 12/28/2006
Posts: 14,167
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My PO scans books delivered at my mailbox, I've heard others do it a little differently.    Remember Media Mail rate is defined as  'as room allows'.  Sounds like your books are close tho, the next step would be to check with your post office they may be waiting on space (or something).  So offer to save your PO some time and effort by picking up your book!!

 

ETA - funny Catt :-)



Last Edited on: 7/28/09 3:31 PM ET - Total times edited: 3
Date Posted: 7/29/2009 3:16 PM ET
Member Since: 5/7/2009
Posts: 793
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You can always call or better yet go to your post office in person and ask them if it is there.  I'd take a copy of the DC routing info with me.  I've had them just happen to find it in the wrong sorting  area.

Geri (geejay) -
Date Posted: 7/29/2009 5:55 PM ET
Member Since: 9/2/2008
Posts: 9,088
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I've had more than one that's been marked delivered and the person receiving them hasn't marked them received.  In fact I've got one in the system that's been marked delivered since the 24th and the person hasn't marked it received.  She could be on vacation though. 

I've also had it go the other way, like yours, a book on it's way to me marked delivered and sitting on a shelf somewhere, sniffle.  Like you I want my book!!!

My regular mailperson scans the books when she puts them in my box but I haven't seen any of the subs scan them.

Date Posted: 7/29/2009 6:09 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I've ordered one through Amazon and it's been marked by the USPS as delivered on the 27th, but it's not here!  Wish it were.

Ruth

Date Posted: 7/30/2009 1:42 AM ET
Member Since: 2/19/2008
Posts: 2,007
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I've driven Tulsa to Wichita in under 3 hours, and Topeka is only another hour and a half to two hours beyond that, so one day travel time for a package sounds pretty reasonable to me.



Last Edited on: 7/30/09 1:44 AM ET - Total times edited: 1
Date Posted: 7/30/2009 9:16 AM ET
Member Since: 8/26/2008
Posts: 129
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I have had the rural mail carrier return because of problems scanning a delivered package.  In one occurance, we allowed him to take the wrapping with him because it would not scan (we had emptied it already and it was not a PBS package).

Is it no wonder the PO is "losing money" as they claim?  It seems there are several different sets of standards that are followed around the country depending on whoever is running the branch depends on what happens.

 

Hopefully your books arrive soon.

Date Posted: 8/1/2009 12:19 AM ET
Member Since: 7/31/2007
Posts: 2,054
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I'm bringing this back up. I've had further developments to my book that was supposedly delivered and wasn't.

At post #1 you will see what the dc# stated on the 28th.

I called the post office directly to ask them where the book was and how it showed that it went from topeka and to my house directly. Not to mention how that is not how the mail works in my rural area. All maail we get goes through the Quenemo office first and then to our door.

I got a call today and they say that the box was scanned and put into my box. So I went searchign through my transactions to see if any other book I got received that day too. Yes there was - One.

I know that that book came alone with other mail and not another book.

Then I looked at the DC# on the missing books and low and behold what it states now>.....

USPS DC#: 9102165561353009716161

  • 7/21/2009 12:00 PM - Electronic Shipping Info Received - TULSA,OK
  • 7/22/2009 12:05 AM - Enroute - TULSA,OK
  • 7/22/2009 9:11 PM - Enroute - WICHITA,KS
  • 7/23/2009 3:31 AM - Enroute - TOPEKA,KS
  • 7/23/2009 4:10 AM - Enroute - TOPEKA,KS
  • 7/23/2009 7:48 AM - Arrival at Unit - QUENEMO,KS
  • 7/23/2009 10:45 AM - Delivered - QUENEMO,KS

They CHANGED the DC information to reflect what they told me - NOT what happened !!!!!

 

I'm angry. This book never made it to my house. In fact I've had many other pieces of mail over the last 2 1/2 years not get to my mailbox that I KNEW were on it's way TO ME ! Now I have a book missing that I really really wanted!

I don't know what to do about this. I think this is the last straw and I no longer trust my post office. WITH that said... I am going to go back through all my latest books and make SURE Ive not overlooked this book somehow. I'm goign to pray that I have made some stupid mistake and can eat dirt.

I will do this before I go to sleep tonight and return with what I find. If I dont have it in the pile, I'll take this to the pbs librarian.

Sigh. I'm back. This book is NOT with my TBR books. :(

 



Last Edited on: 8/1/09 12:32 AM ET - Total times edited: 1
Date Posted: 8/1/2009 2:25 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Have you posted about this on the USPS forum?  You might get some good advice there.

Ruth

Cathy A. (Cathy) - ,
Date Posted: 8/1/2009 10:46 AM ET
Member Since: 12/27/2005
Posts: 4,121
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The fact that the "Arrival at Unit" scan showed up later does not mean that USPS changed things. It's far more likely that some scan records from that office (maybe all the ones from one handheld device) didn't get uploaded to the central computer and pushed over to PBS until a few days later. Maybe the unit was laid down and forgotten on a counter full of boxes, or maybe it was malfunctioning and the upload didn't work. The data you see at the USPS website and at PBS is sorted by the time/date that the scan was made, not the time/date that the information about the scan arrived here.

There's nothing in the scans that says the package was delivered to you. All the scans say is that the package was delivered somewhere. If the carrier stood in front of your next door neighbor's mailbox and scanned your package before putting it in there, the online scan records would look exactly the same as if he delivered it to you. When you call your P.O. and give them a DC number, what they do is look up those same scan records in their computer and say "Oh, yes, it was delivered on 7/23/2009". There's no signature on the package. There's no GPS reading for where the carrier was standing at the moment that he performed the scan. They have no way to know where it was delivered.

The only other thing they might possibly be able to do is ask the person who performed that delivery scan if he remembers doing so. But, if he regularly scans DC barcodes, the odds that he'll remember that particular one are pretty low. And especially since you got another package with a DC on it that very day, even if he remembers one, it'll probably be that one that comes to mind.

Yes, the book is probably lost. This is not your fault and there's nothing you can do about it. Just send a PM to the sender saying "Hey, I know this says 'delivered', but I wanted to let you know it was not actually delivered to me. I've asked my Post Office about it, and I hope the book turns up soon." You will get your credit and your place on the wish list back when the book officially goes lost in the PBS system. The sender used DC so he will get to keep his credit. If one of your neighbors takes the package back to the P.O, they'll redeliver it correctly and you'll be able to mark the book received from your Transaction Archive then.

I know this is frustrating, but it does happen sometimes. If you think it's happening too often in your Post Office, then a meeting with the Postmaster would be your next best step.

Date Posted: 8/1/2009 11:43 AM ET
Member Since: 2/19/2009
Posts: 692
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Charity,

Check with your neighbors in case it was misdelivered, especially where numbers of the address can be transposed. For instance my address is 2505, I get mail for 2305 often and they get mine.

Also, check back with you PO and ask them to please check for it there. I've had a package lost within the PO and they finally found it, but I had to be a little demanding that they look.

Hope it shows up soon.

Blessings, Christina



Last Edited on: 8/1/09 11:43 AM ET - Total times edited: 1