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Topic: UPDATED: book canceled then mailed?

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Subject: UPDATED: book canceled then mailed?
Date Posted: 8/11/2009 10:42 AM ET
Member Since: 5/20/2008
Posts: 2,161
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UPDATE: I received the book yesterday. IT HAS HI-LIGHTED PAGES. Now what? Its a psychology book, (self help), but not a textbook.

 

I had a communication from the site this morning that said my book request had been canceled because the member had not responded to multiple requests to send it. The request said that the credit had been returned to my shelf and the book returned to my wishlist. if it was on my wishlist (it was)

Then I get a club communication from the member that they had printed my wrapper and mailed me the book. Here is what was sent (through book communications and a pm, too):

Request Date: 8/6/2009 12:29 PM ET
Alternate Date: 8/8/2009 11:00 PM ET
Wrapper Printing(s):

  • 8/10/2009 10:11 AM ET


Date Canceled: 8/11/2009 3:07 AM ET
USPS DC#: 9102165561353XXXXXXXX

Delivery Confirmation Events

  1. 8/10/2009 12:00 PM ET - Electronic Shipping Info Received - TULSA, OK

According to the communication, the label was printed and the book shipped before it was canceled. The book was returned to my wishlist, as well as the credit to my account. What is my responsibility now? Will the book come off my wishlist or am I suppose to remove it once I receive the book? Its not showing up on my "en route to me".  My only knowledge of intent of receiving the book is her communication. Am I supposed to buddy her a credit when I get the book? Or will the system do it???  I am very confused! [/html]

 



Last Edited on: 8/19/09 10:15 AM ET - Total times edited: 3
Date Posted: 8/11/2009 10:47 AM ET
Member Since: 8/23/2007
Posts: 26,510
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You can mark the book received from your transaction archive. 

If it were me-I'd put my account on hold and autorequest any WL books I was in the top 5 for so I didn't miss any of those.  Then you can keep your place in line for this book and not have to worry about it getting offered to you while waiting for this one to arrive.  Then if it doesn't show up you can unhold your account and resume your position at #1 for that book.  You would still move up the FIFO line for your other WL books and the books you have posted.

Date Posted: 8/11/2009 10:57 AM ET
Member Since: 5/20/2008
Posts: 2,161
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Mary, how did she send the book if it was canceled? What happened? It seems like if she printed the wrapper, she was working in conjunction with the site.

Date Posted: 8/11/2009 11:03 AM ET
Member Since: 3/7/2009
Posts: 10,865
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She printed the wrapper before the book was canceled but she didn't mark it mailed.  The system canceled the transaction and sent you notification, then it looks like she sent you a PM that it was mailed, but it wasn't mailed "officially" through the site. 

Date Posted: 8/11/2009 11:07 AM ET
Member Since: 8/16/2007
Posts: 15,186
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The sender just missed the deadline to mark the book mailed (though nothing in the DC info says it was ever placed in the mail, only that DC was printed) so the site cancelled the transaction. When you receive it, you will need to mark it as received through the Transaction Archive. Hopefully it will get to you before another WL offer is made, or at least a scan will show it really is on its way.

Date Posted: 8/11/2009 11:11 AM ET
Member Since: 5/20/2008
Posts: 2,161
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OK, thanks for this input- its really appreciated.

One last question- when I go into the transaction archive and mark the book received, will the system then send her a credit, or do I buddy her one?

Date Posted: 8/11/2009 11:19 AM ET
Member Since: 8/23/2007
Posts: 26,510
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It'll send her a credit.

Even if the book was scanned by the PO the system will not mark a book mailed for someone and will let it cancel.  It's not connected to know if the DC was scanned or not.  It won't give a credit for using the DC or postage unless it's marked mailed.  You might be able to track the book from your Transaction Archive if she used PBS postage.  I have one that used DC that went lost a while ago and when I put it up it shows it's last scan.  It scanned as delivered but it was never delivered to me. 

Date Posted: 8/11/2009 11:22 AM ET
Member Since: 5/20/2008
Posts: 2,161
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OK, this is everything I needed to know, and within an hour of my asking!!! You members are AWESOME. Thank you very much. :-)

Date Posted: 8/11/2009 12:13 PM ET
Member Since: 8/16/2007
Posts: 15,186
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One last question- when I go into the transaction archive and mark the book received, will the system then send her a credit, or do I buddy her one?

Once you hit the book received button in the TA you will be taken into the normal process for receiving a book.

Date Posted: 8/11/2009 12:44 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Remember that 'Electronic Info received' does not mean the book is in the mail, merely that the label has been printed and a DC number assigned. 

I've also seen members use an RC for similar issues.  An RC can be added to your account requesting if this book rolls over to a new sender, asking that they decline the request for this particular book...this gives you time to see if the book is actually mailed without the possibility of receiving two copies.



Last Edited on: 8/11/09 12:45 PM ET - Total times edited: 1
Date Posted: 8/19/2009 10:50 AM ET
Member Since: 5/20/2008
Posts: 2,161
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*bump*

Date Posted: 8/19/2009 11:22 AM ET
Member Since: 7/29/2008
Posts: 108
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If you  already have the book ordered from another member you don't have to mark this one received. Otherwise, this would be a RWAP transaction and you can ask for her to return your credit to you. Unless she PM'd to let you know about the highlighting and then you agreed to receive it that way prior to her sending it.

Date Posted: 8/19/2009 12:08 PM ET
Member Since: 5/20/2008
Posts: 2,161
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Debra, the system had already returned the credit to me because she had missed the proper date to mail or something. I was going to go into the transaction archive and mark it received, and then a credit would be taken from me and given to her. I removed the book from my wishlist upon receipt. So, do I just leave the transaction archive alone now since the book was unpostable, or what? I am really confused and wondering if this is a new member or something.

Date Posted: 8/19/2009 12:13 PM ET
Member Since: 8/1/2009
Posts: 301
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Now I think you don't need to acknowledge receiving it, because then you'll just RWAP and she'll get the credit, but you'll ask for the credit back, then get it back.  And the system won't hold it against her, because, as far as they know, she never mailed the book.

Date Posted: 8/19/2009 2:08 PM ET
Member Since: 7/29/2008
Posts: 108
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If a book is not marked mailed by the deadline, it will cancel automatically, and the request will be passed along to another member offering a copy of the same book.  

  • If you act fast, you may be able to "catch" the requestor before the second sender prints the address to send the second copy of the book.
  • If the requestor can still cancel the new request, then he or she will not end up with 2 copies, and will probably be happy to mark your book received from her Transaction Archive when your copy arrives.
  • If she marks your book received from the canceled transaction, you will get credit for having sent the book.

  • If the requestor gets two copies of the book, she is not obligated to mark your canceled one received (she IS obligated to mark the properly sent book received from her active transactions), so you should contact her as soon as possible following the instructions below.

     

    Found the above in the HC and bolded the part where it says 'probably be happy to mark received'. I am taking that to mean that you are not required to mark it received even if you didn't get two copies and considering that it is a RWAP I probably wouldn't. I could be wrong and you might want to get better clarification from someone else.

Date Posted: 8/19/2009 11:29 PM ET
Member Since: 11/14/2006
Posts: 2,552
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bottom line is, she didn't follow the deadlines, so her request was sent to another sender.  You are not requrired to mark that you received the first copy.  If you do, and get a 2nd copy, you '"pay" for both.