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Topic: URGENT Advice Needed - Honest Error, Sender was Decent

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Subject: URGENT Advice Needed - Honest Error, Sender was Decent
Date Posted: 1/29/2008 7:17 PM ET
Member Since: 7/31/2007
Posts: 2,689
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OK, I just received this book and I'm not sure that it should have been posted so, I come to my knowledgable friends here on the Discussion Board  for advice, suggestions, opinions, etc.

I know this is a Used Book Swap so I certainly don't expect New Books but, here is the condition of the current book I received....

- inside of front cover is a Library pocket (that is no big deal) but, there are 5 date stamps on the page itself and the page is taped together from top to bottom.

- second page is taped together from top to bottom and coming loose from the spine.

- third page is also taped together from top to bottom.

- the cover (front and back) is torn 1/2-3/4 inch at the spine.

I haven't marked the book received yet, should I contact the sender first, should I mark it received with a problem...how would you handle it?

 

UPDATE: sender was really nice about it, sent me my credit back. Has been a member a couple years but, made an honest mistake...nice lady!

Christy

 



Last Edited on: 1/29/08 9:58 PM ET - Total times edited: 1
Date Posted: 1/29/2008 7:43 PM ET
Member Since: 9/9/2007
Posts: 9,898
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Christy,

From the helpdesk regarding the condition of books posted.

Guidelines:                                                                                                                                       

covera small rip (less than 1 inch) in the cover is OKAY

Binding:

  • Must be intact, with no separation on the inside or outside of the book

Pages:

  • No torn or chewed/gnawed pages.
  • No loose or missing text pages

From what I have learned since I joined PBS, the book you are describing is not postable.  The pages are coming undone and the book sounds like it is cleaved.  The cover torn in and of itself would be ok but coupled with the other issues, I would mark the book as received with a problem and explain what you have explained here as the problem.  I would also ask for my credit back as this book is not repostable.  If you are feeling good karma today, perhaps you could PM the sender first and explain the situation.  Many people would appreciate the information and might refund your credit without you having to ding them for a problem.  If he/she doesn't seem receptive to the problem, then I would mark it received with a problem.

I hope this made sense.  Good Luck!

Date Posted: 1/29/2008 7:45 PM ET
Member Since: 10/21/2007
Posts: 3,430
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Here's what I found in the help docs:

Decirculated library books may have various markings and/or stamps inside or outside or on the page edges of the book; this is OKAY.

small rip (less than 1 inch) in the cover is OKAY

No loose or missing text pages...   hmm, the pages were loose before being taped

ALL books on PBS are expected to be in "good, not excessively worn" condition ...   I would say your book is excessively worn, don't you think?

Oh, here's another one:  Binding must be intact, with no separation on the inside or outside of the book

 

Date Posted: 1/29/2008 7:47 PM ET
Member Since: 7/29/2005
Posts: 641
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okay I'll throw in what I think but I may be wrong so don't take it as gospel...

inside of front cover is a Library pocket (that is no big deal) but, there are 5 date stamps on the page itself

this is perfectly acceptable.  Library stamps, pockets,stickers and markings are all allowed. 

the cover (front and back) is torn 1/2-3/4 inch at the spine.   

This is also OK per the help center because the tears are less than 1 inch.

second page is taped together from top to bottom and coming loose from the spine.

- third page is also taped together from top to bottom.

this, not so much.  I believe the HC states that the pages cannot be torn, or missing. I personally would not have sent out a book in this condition.   

Date Posted: 1/29/2008 7:54 PM ET
Member Since: 1/11/2007
Posts: 1,534
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I would make the book received with a problem.  Then I would PM the sender and ask her to return your credit.

Date Posted: 1/29/2008 7:56 PM ET
Member Since: 7/31/2007
Posts: 2,689
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Ok, ya'll are starting to give me more courage that what I am thinking is not off-base....I wanted to be nice and give the sender the option of returning my credit before I marked it RWP...but, kind of think with this major of issues that I should do that no matter what.

After posting this I noticed what the HC stated about the date stamps and the tear length but, still kind of felt that even though the pages were taped they were still torn.

Here is what I PM'd the sender..."Just received the book Honor's Pledge but, this book appears in my opinion to not meet PBS conditions. I've asked for opinions on the Discussion board but, I've also reviewed conditions at the Help Center (posted below for your convenience.) While they are taped together the first three pages are torn from top to bottom and the second page is loose from the binding...if you will please take a look at PBS conditions..."

I'm hoping she will volunteer to return the credit.

Christy

Date Posted: 1/29/2008 8:55 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Christy sez:

<<I wanted to be nice and give the sender the option of returning my credit before I marked it RWP...but, kind of think with this major of issues that I should do that no matter what.>>

You are correct; regardless of what happens with a credit return, you should marked it RWP.  The occasional "accident" won't hurt anyone, but if there is a pattern of RWPs they can have their account closed.  If you don't mark problems books as RWP, folks can keep posting and sending out problem books with no one the wiser. There are few that intentionally abuse the system, but some do.

<<I'm hoping she will volunteer to return the credit.>>

Respectfully, don't expect the sender to read your mind; if you want your credit returned you should ask for it explicitly, so there is no misunderstanding.  Certainly you want to be polite, but she might just think you're notifying her for future reference, rather than understand that you're hoping to have your credit returned.

Cheers,

Catt

 



Last Edited on: 1/29/08 8:55 PM ET - Total times edited: 1
Date Posted: 1/29/2008 10:17 PM ET
Member Since: 10/21/2007
Posts: 3,430
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Christy, You handled it beautifully and so did the sender.  It makes me feel better about getting one's credit back when there is a problem.  I've heard a lot of people on the boards say that people often don't refund a credit.  Kudos to an honorable PBSer. 

Date Posted: 1/29/2008 11:57 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Hooray for a happy ending!