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Topic: USPS.com rant

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Subject: USPS.com rant
Date Posted: 3/31/2011 3:43 AM ET
Member Since: 5/25/2009
Posts: 602
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Not PBS related per se, but I need to rant about usps.com :)

I've been using Click'n'Ship for over 2 years without major problem, mostly for the pole vault books I sell on my website. 

I always copy and paste the addresses into the fields, but you have to select state from a pulldown menu. Well yesterday I had a brain fart, and selected MI instead of WI. City and zip code were correct. Address was a PO Box. 

Sooo instead of giving me an error saying the zip doesn't match, freakin USPS just CHANGED the city (from Webster to Dexter) and the zip code. I did not notice and sent the book and DVD (retail cost of $80). Fortunately the addressee got the notification email and let me know, so I sent them another copy today. 

Seriously, WTF? I am going to try to call the Dexter PO tomorrow and try to intercept it before they attempt to deliver. I don't want to rely on the generosity of whoever has PO Box #9... they'll probably return it but you never know. 

I need to try to remember to lodge a complaint with USPS about that as well. The website should be giving an error message if something doesn't match, NOT auto-correcting!!!!
Date Posted: 3/31/2011 10:47 AM ET
Member Since: 8/5/2009
Posts: 8,077
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I would think that it would be set to auto-correct the state according to the city and zip, not the other way around. That sucks.

Date Posted: 3/31/2011 6:08 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I agree, it should give you an error message . . . or at the very least, auto-correct to the zip code.

Date Posted: 4/13/2011 7:03 PM ET
Member Since: 4/5/2008
Posts: 1,869
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DD couldn't get the website to change her address.  She tried and tried and on different occasions.  Her PO didn't have the packets so I went to mine and got her one to change through her local office.  That worked easily.  Some things just don't work as well computerized.

Subject: zip code correct
Date Posted: 5/4/2011 5:04 PM ET
Member Since: 9/4/2005
Posts: 12
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Mail should have been corrected to zip code, not state.  That's the way the bar code is done.

Paypal always gives a warning that something is incorrect and never changes it by it's self.

Date Posted: 5/4/2011 10:43 PM ET
Member Since: 9/9/2009
Posts: 916
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USPS has priority set on city/state as ZIP codes are too often incorrect as applied by mailers.  What would a mailer know more correctly - city/state. That works for the majority of mail.  Optical character reading technology is then in place to try and match city/state to address line.  If no database match, image goes to a live keyer to input address information and move the mail correctly given choices to try and match and incorrect addressing - and yes people do make mistakes - both the mailers and the keyers and the automated systems.  For the automated mistakes we try and mistake proof the programming that has to sort at 15 pieces per second all the various addressing styles (handwritten, typed, accurate, innaccurate, abbreviations).  So I'd imagine a lazy keyer just slammed an imagine to somewhere instead of rejecting the piece - not good but these folks I'm sure get tired after keying images 8 hours and get sloppy - human error.

Date Posted: 5/6/2011 10:43 AM ET
Member Since: 5/25/2009
Posts: 602
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Human error on the end of USPS had nothing to do with my OP. I made a mistake and the USPS website turned it into a cluster... fortunately I was able to get ahold of the post office the package went to and they returned it, so at least my merchandise came back and I was just out postage. 

I literally gave birth the day after making this post (I think I called the PO from the hospital haha) so I never got around to making a complaint with USPS. 

Subject: Congrats
Date Posted: 5/15/2011 11:10 PM ET
Member Since: 5/12/2011
Posts: 1
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Congratulations on receiving BOTH your Bundles of Joy (the baby AND the returned book). smiley