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Topic: USPS says delivered, but never got it. What to do?

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eilif - ,
Subject: USPS says delivered, but never got it. What to do?
Date Posted: 4/5/2012 10:04 AM ET
Member Since: 3/23/2012
Posts: 5
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USPS tracking says a book was delivered to my house but I never got it.  I can only assume that it was either mis-delivered, or someone stole it out of my mailbox.

Since the tracking info says delivered, should I just take the hit, mark it delivered and request the book again?

I don't want the sender to get penalized when it appears they acted in good faith, but I'm new around here and don't know all the rules/regs.

Any help would be welcome.

Thanks,

Eilif 

 

 

Date Posted: 4/5/2012 10:53 AM ET
Member Since: 10/22/2009
Posts: 1,452
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Eilif--if the sender used postage purchased through PBS, they've already got their credit. Part of the fee is for credit insurance, so they won't be out a credit if the book goes lost. If its only been a day or so, I'd give it a little while to see if the book shows up. You might want to send the sender a friendly PM, just to let them know you're still waiting on the book. They can contact the PO about it if they want to try and track it.
Date Posted: 4/5/2012 12:23 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Eilif, don't mark it received if you don't have it in hand.  There's a great article in the Help Center called "I got a PBS email saying a book was delivered to me, but I didn't get it!" that covers what you should do next.  I hope your book turns up soon.

Date Posted: 4/5/2012 12:53 PM ET
Member Since: 7/19/2008
Posts: 15,400
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It often helps to ask your local post office or mail carrier. 

Date Posted: 4/5/2012 3:39 PM ET
Member Since: 4/16/2009
Posts: 590
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Could be the carrier 'delivered' to the wrong address.  This happened to me, a week later someone in my apartment complex dropped it off.  In the mean time, I spoke with the carrier [who was out the day it was delivered] who said the 'sub' says he delivered it.  I also opened a case with the post office which I closed after I got the book.

Date Posted: 4/6/2012 2:36 PM ET
Member Since: 12/28/2006
Posts: 14,171
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What they said  yes

Do not mark the book received and contact your PO (wait a day or two if they have a history of slow delivery).  Check the PBS Help Documents, there are good guidelines on this subject.

eilif - ,
Date Posted: 4/9/2012 12:03 PM ET
Member Since: 3/23/2012
Posts: 5
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Thanks for the advice folks.

I stopped into my post office and they gave me a time to call when I was able to speak directly to my mail carrier. He suggested that it may have been stolen.

He offered to leave notes for pickup at the post office in the future for even small packages when I'm not there.

I've gone ahead and ordered a different version of the same book and will wait and see just in case my first order shows up someday.

Live and learn I guess.  One credit is a small price to pay for this kind of lesson.

 

Date Posted: 4/9/2012 12:14 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Stolen?  That sounds like a lazy answer (or a mail carrier covering his tush).  Is mail theft rampant in your area?  Did you receive other mail on that day?

We receive something in the mail every single day.  If we have a day without anything whatsoever, then I suspect mail theft...and they are much more likely to be looking for checks and banking info than small book packages. 

Apparently we were having a serious mail theft problem last summer, I discovered this when I called our PO because we hadn't received any mail one day...the same happened the next week.  And the PO admitted they had a regular problem, and we were in the right area to be included.  The PO had been called to pick up several large garbage bags of stolen mail recovered from a vacant lot.  When I asked around, other people were also aware of the mail problem.  We now have a locked mail-box.  Moral of the story; if mail theft is happening in your area, other people will validate your carriers excuse.

OTOH, if your package was mis-delivered, it could still turn up if the recipient drops it back into the mail system.

Date Posted: 4/9/2012 12:48 PM ET
Member Since: 10/22/2009
Posts: 1,452
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eilif--just a note--you won't actually be out a credit.  When the book is officially declared lost by the system, you're credit will be refunded.  The sender would be out the credit--unless they used PBS DC/Postage.  Part of the PBS Postage fee is a "credit assurance" fee, so that they won't lose their credit if the book is declaared lost.