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Topic: USPS will no longer scan PBS DC

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Subject: USPS will no longer scan PBS DC
Date Posted: 1/28/2013 5:46 PM ET
Member Since: 4/2/2009
Posts: 7,620
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Last Edited on: 10/10/13 1:32 PM ET - Total times edited: 1
Date Posted: 1/28/2013 6:00 PM ET
Member Since: 8/18/2008
Posts: 7,759
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OK, I get that, but considering that the equipment scans the package in route, wouldn't it still pick up the scan at the next location even if they don't scan it at the counter?  Although I have heard it happens, I've never had a package go without multiple scans before it arrives, so the quick credit would just be delayed a day until it gets to the next hub--at least that's what I'm thinking??  Curious to see what others have to say and see how this all works out, as it could have implications in the games forums.

Date Posted: 1/28/2013 6:25 PM ET
Member Since: 12/31/2009
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DC that is purchased and printed here and on other websites exists because those websites have entered into an agreement with the post office. People are not just inventing barcodes out of thin air and expecting the P.O. to blindly accept it. So I'd guess that this is yet another person working at the post office that has little training and invents regulations on the fly.

ETA: Now that I'm thinking about it, I wonder if this doesn't have something to do with the new rates about to go into effect. I heard the cost of DC is going to go way up. Either way, PBS will probably have to work through some glitches with the labels again, once the prices change.



Last Edited on: 1/28/13 6:36 PM ET - Total times edited: 2
Date Posted: 1/28/2013 6:36 PM ET
Member Since: 8/16/2007
Posts: 15,186
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I hope you did not buy their DC. Your post office is WRONG. The DC you purchased here is a USPS product- Electronic DC - and a valid DC. All they have to do is scan it and their computers recognize it. Do they really think their scanners recognize something they don't sell?

Had you printed the DC with a date prior to today? That is the only complication I could see happening, but that should really be no different than if you had tossed it in the blue box over the weekend.

 



Last Edited on: 1/28/13 7:07 PM ET - Total times edited: 3
Date Posted: 1/28/2013 6:52 PM ET
Member Since: 1/17/2009
Posts: 9,722
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They lied to you. My post office sometimes does similar.

My post office gives me occasional problems with printed DC (I don't use postage) if I have to go to the counter and get metered postage.

Basically, if they hassle me, then I tell them to forget about scanning it, just put the metered postage on for the MM only, and then I add a 20 cent stamp to the package to pay for the e-DC. They tried to tell me I coudln't do that, but were stymied when I showed them in the DMM where it said that e-DC CAN be paid for with stamps. So, they were unable to prevent me from doing that, because the DMM is VERY clear on that issue. The books just get scanned a day or two later, tat's all.

Yes, I make them sell me the 20 cent stamps at the counter, then I put them on the package real slow, too.  smiley

Date Posted: 1/28/2013 7:01 PM ET
Member Since: 8/6/2006
Posts: 592
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No it's not untrained people. There is a problem today. Our postmaster was trying to find a workaround and after 45 min could not find one.

 

 

Date Posted: 1/28/2013 7:07 PM ET
Member Since: 8/16/2007
Posts: 15,186
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This appears to not be an isolated incident, Games members are reporting problems that the DCs could not be scanned and new DCs had to be purchased. It appears like the rate change has caused a problem. Will post anything updates I hear.

Date Posted: 1/28/2013 7:38 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Just cross-referencing that there is a similar discussion going on in the postal section of the forums:

http://www.paperbackswap.com/USPS-Reading-PBS-DC-Scans/topic/275910/

Date Posted: 1/28/2013 9:22 PM ET
Member Since: 8/19/2007
Posts: 4,239
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They CAN scan it.  I had one today and with the new change this weekend, the place where it shows them to scan is apparently not there, but my mail clerk (who also happens to be a member of PBS), entered the ZIP Code, then scanned it, and then entered the ZIP Code again (I think), and I've gotten confirmation and my credit, so it can be done.  Pat

Date Posted: 1/29/2013 12:02 AM ET
Member Since: 4/2/2009
Posts: 7,620
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Last Edited on: 10/10/13 1:31 PM ET - Total times edited: 1
Date Posted: 1/29/2013 12:50 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Check out the link in USPS forum, the most current info will probably appear there.  The problem seems to be with PBS DC only barcodes, the DC with printable postage appears to be scanning at the sorting centers if they do not cover it up at the counter with the new barcode.  We'll see what shakes out in the next day or two.

Date Posted: 1/29/2013 1:21 AM ET
Member Since: 1/17/2009
Posts: 9,722
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I've mailed out more than 1200 books, mostly without DC, so I don't find DC to be a good investment. Out of those 1200 books, only 2 were never received. I would have paid something like $500 in DC, though, to insure those credits. Not really a bargain to pay $500 to insure $5 worth of lost credits. But whatever. If the counter is not giving you satisfaction, just buy stamps from an APC machine and mail them without interference from the counter staff.
Date Posted: 1/29/2013 5:55 AM ET
Member Since: 1/17/2009
Posts: 9,722
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Well, here is a quote direct from the DMM. Amended 1-27-2013. Seems pretty clear to me that your Post Office is incorrect. (The bold is mine). Note, it does not say that they HAVE to scan it at the counter. However, it does say that 1. e-DC may be paid for with stamps or metered strips, AND 2. the electronic price is good if the label is pre-printed. So, the process whereby you pay for the postage plus the e-DC price at the counter still seems valid. If they don't want to scan the label, then they can just add the 20 cents to the postage meter strip. Unless somehow I am totally mis-interpreting this.

 

11.1.2 Fees and Postage

[1-27-13] The applicable USPS Tracking/Delivery Confirmation fee must be paid in addition to the correct postage. The retail and electronic option fee, and postage may be paid with postage stamps, meter stamps, PC Postage, or permit imprint. Precanceled stamps are not permitted as postage payment. The electronic price is applicable when customers privately print an electronic USPS Tracking/Delivery Confirmation label or Label 400 and establish an electronic link with the USPS to exchange acceptance and delivery data.  

 

 

Date Posted: 1/29/2013 6:45 AM ET
Member Since: 11/14/2005
Posts: 1,442
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sorry, what's a "DMM"?

Date Posted: 1/29/2013 7:23 AM ET
Member Since: 8/25/2009
Posts: 695
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Domestic Mail Manual

Date Posted: 1/29/2013 8:29 AM ET
Member Since: 3/5/2010
Posts: 446
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I have had problems with the main post office in town BEFORE the rate change. Other locations in town, no problem.

DC is good on CD's and DVD's, and very good when you want to make sure that 6 credit DVD set does not get lost or times out.

I personally think, some postal workers resent having the customer printing out DC and then going to the PO for postage.

I do not ship that many books, but when I do, I like DC on audiobooks. oh well this will get sorted out. Hopefully :)

 

Date Posted: 1/29/2013 11:24 AM ET
Member Since: 11/22/2010
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Ive never been able to get my post office to scan this sites dc, even when talking to a post master.

Date Posted: 1/29/2013 11:31 AM ET
Member Since: 6/29/2007
Posts: 17,091
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The team is aware of this issue and are working to resolve it. It does not affect PBS Printed Postage and PBS-DC has been turned off until it is resolved.
Date Posted: 1/29/2013 12:11 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Sara, I don't think this is inteferrence from counter staff...mine are not inclined that way at all.  This is a miscommunication with postage venders or a software snafu within USPS...or both. 

And yes, it's not always cost effective to use DC but I was getting really tired of members holding my credit hostage for a week or two on their end before bothering to log it in as received.  No fair blaming the mail service either, the straw that broke the camels back was a book I mailed 5 miles down the road that almost went lost for not being logged in.  After a couple weeks I got concerned and pm'd the receiver, and she eventually replied that she had received the book awhile back but had been too busy to log it in.  After that communication I had to wait almost another week for her to get around to doing so.  With DC I don't worry about a few days here and there, but you'd be surprised how many receiving members wait a week or more to log received books in...and at least with DC TPTB can tell if they are being an inconsiderate member.   I didn't want the hassle of using printable postage and all the weighing, checking settings, and fiddling around...may not be an option now.

Jaime, can't or won't?  You should have contacted your regional postmaster and complained.  It may not matter now tho, we'll have to wait and see how the dust settles on this one.



Last Edited on: 1/29/13 12:12 PM ET - Total times edited: 1
Date Posted: 1/29/2013 1:14 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Check out the USPS forum, the team posted that the situation has been correct and PBS members may now purchase DC same as always!  See the bottom of page 2.

Date Posted: 1/29/2013 1:34 PM ET
Member Since: 9/13/2006
Posts: 28,069
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From the PBS team

 

This has been fixed.  There was an issue with the USPS update (they were generating invalid PBS-DC barcodes for us) but we got that fixed.  PBS-DC is now available again and PBS-DC (and Custom DC) barcodes printed from today should work fine.  Printed Postage was always working. Sorry for the confusion!

Date Posted: 1/29/2013 2:43 PM ET
Member Since: 7/24/2011
Posts: 708
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@Denise: She got around to replying to your PM but not marking it received???  Wow!

 

YAY! I'm so glad TPTB were able to get this fixed! :) Thank you!

PBSTeam - PaperBackSwap Team
Date Posted: 1/29/2013 2:59 PM ET
Member Since: 7/17/2005
Posts: 330
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Yes, this has been fixed.   Thanks, LaVonne, for posting our response above, and to Denise for cross-posting in all the topics to spread the word.  We know the red megaphone on the topic gets eyes, though, so we're putting this here.

 

Date Posted: 1/29/2013 9:20 PM ET
Member Since: 8/6/2006
Posts: 592
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We just got back from the post office. We did use labels that we printed a couple of days ago

so that may be why it wasn't fixed for us. The postmaster had to use  their 90c dc, but luckily didn't charge us.

Date Posted: 1/30/2013 12:27 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Anyone mail yet, using PBS DC only that was printed on Tuesday or later?  Is the fix working?

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