Discussion Forums - USPS Postal Regulations USPS Postal Regulations

Topic: Ugh, where do i complain

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Ugh, where do i complain
Date Posted: 1/12/2008 11:56 PM ET
Member Since: 2/24/2007
Posts: 20
Back To Top

on the post office website? I was overcharged for TWO books today. It cost me $4.60 each book to mail off. That's right i paid 9.20 to mail off two normal books. I tried to very nicely tell her it was not correct. (i've had a REAL horrible week). She goes into her rountine speech, brings out the tape measure. I told her they are not over the weight and they are both books(going to two differnet address). I even opened the freakin package for her. She ain't buging. I'm starting to loose it. Im just standing there praying for some calmness and peace before i completely loose it.  I told fine take my money i guess i'll go back home and pluck some more money off the money tree in myback yard that you assume i have. Then she goes do you want the reciept? Ugh.. Yeah! I go outside so not to hold up the line. I look at it and it's an old fashion reciept  not those electronic ones where it says where it's going how much it weighed. I look at it closer and it says 390 postage stamps ($4.60 x2) 9.20. I just looked at the sky and said i'd like to be done being screwed by everyone this week thanks. I left, i was going to go back in but i'm really trying hard to be a better person(i ususally just get into with someone until they cry or we get into an fist fight). So i left. Sorry for rambling on.

The normal post i go to was closed(sat) so was the other one. I refuse to go to the next one close to me that was opened because of the workers there, long story short they are old nasty perverts. There was one more i knew of that was opened but it is on a very terrible side of town(i use the bus to get around)and i've only been out there once. So i found out that there was one in this rich outside mall (the call it a shopping village not mall), so i went, dummy me, should have stuck with the perverts i guess. Am i screwed or can i complain? Thank You all for reading this and for any advice.

Date Posted: 1/13/2008 7:51 AM ET
Member Since: 2/6/2006
Posts: 1,186
Back To Top

Melissa, sorry you had such a bad experience.

You need to write Media Mail on the outside of your package and tell them that's the rate you'd like to use.



Last Edited on: 1/13/08 8:20 AM ET - Total times edited: 1
Date Posted: 1/13/2008 9:35 AM ET
Member Since: 11/28/2006
Posts: 877
Back To Top

I would suggest you write a letter to Postmaster at the zip code where you bought the stamps.  (Yes, you need a stamp to mail it.)  I would also suggest that you call 1-800-ASK-USPS.

That's disgraceful.  But Connie is also right - they will *NEVER* offer media mail rates, you have to ask for them.

Date Posted: 1/13/2008 6:19 PM ET
Member Since: 2/24/2007
Posts: 20
Back To Top

Thanks for the help. I asked her if that was the cheapest rate, and she pauses and looks at me and says yes and went into some speech, so i cut her off then opened the pakage for her and showed her it was a book. But she wasn't going to budge she just said it's $4.60 for each book. Today i feel so stupid i should have grabbed the books and left instead of trying to be nice and went to the other post office or just waited til Monday when the post i go to opens. I feel so dumb, guess i know not to ever go there again no matter what.

Date Posted: 1/13/2008 6:49 PM ET
Member Since: 1/11/2007
Posts: 1,534
Back To Top

Melissa,

You didn't by any chance have the books packaged in a priority mail box, did you?  That would explain the cost.

Date Posted: 1/13/2008 6:56 PM ET
Member Since: 2/11/2007
Posts: 808
Back To Top

$4.60/book sounds AWFULLY steep - even for First Class!   How big were these books? I can't help feel that there is a part of the story missing - having to do with the "speech" the clerk attempted to make regarding the cheapest rate issue.

I really can't see any way for the Postmaster to resolve the issue without a computer-generated receipt showing the transaction details. I'd let it go - in future, packages up to 1/2 lb are best sent First Class, and any book-containing one over that should go MEDIA MAIL, not forking over any cash until the clerk has confirmed the appropriate rate.

Edited for typos and to add:  the Priority Mail thing occured to me also - if you use that box you gotta use that rate!



Last Edited on: 1/13/08 6:59 PM ET - Total times edited: 1
Date Posted: 1/13/2008 6:58 PM ET
Member Since: 2/6/2006
Posts: 1,186
Back To Top

Marsha's question may be the key.

Date Posted: 1/13/2008 8:06 PM ET
Member Since: 2/24/2007
Posts: 20
Back To Top

No, i packaged them in a brown paper(old paper bag). They were two books one was Rawsome!  when i got the address you know how they estimate the cost of mailing the book it said $2.47 the second book is Eating in the raw estimate $2.13 i'm looking at the pages right now. 

http://www.paperbackswap.com/members/wrapper/index.php?r=NDUyNTkwNQ==

http://www.paperbackswap.com/members/wrapper/index.php?r=NDUyNTkwNg==

Date Posted: 1/13/2008 9:20 PM ET
Member Since: 2/11/2007
Posts: 808
Back To Top

Okay -- I'll take another swipe at this dead horse ... why did the clerk "bring out the tape measure"?  I cannot understand why she would not have charged you First Class rather than Priority as the rate, if she either could not, or would not, quote a Media Mail rate? Either she was being malicious, she was incredibly ignorant/incompetant, or there's some other factor at work which made a difference, that she (tried to) tell you about?

There had to be either a Priority Mail marking somewhere on the packages - or you gave her the impression that you wanted them there as soon as possible. Did you see her mark the packages PRIORITY MAIL and put the $4.60 stickers on each package yourself? I cannot see risking a felony charge over $5 to take $9 from you, give an off-the-books-but-official-looking receipt, ring them up as Media Mail on the computer later and pocket the difference.

Date Posted: 1/14/2008 9:52 AM ET
Member Since: 6/4/2007
Posts: 159
Back To Top

This may be rude, but I would have just left and gone to a different post office or went back when someone else was working. This would have been AFTER I asked for the postmaster and asked why I couldn't use media mail.

Date Posted: 1/14/2008 6:29 PM ET
Member Since: 8/16/2007
Posts: 15,183
Back To Top

Next time either 1) leave with your books and mail when you can deal with someone who understands Media Mail or 2) Make sure the packages are marked  Media Mail and then tell her you want 2 stamps, one for 2.47 and one for 2.31. Take your stamps, apply them yourself and drop them in a bluebox. 3) Print out the media mail rates and information from USPS and take it with you.

Now I have to question if this was in a mall, is it even a real PO or was it like the little counters in the grocery stores? Because you don't want to take anything over 13 oz to that place if it isn't an actual PO. It might also explain why the employee had no idea what Media Mail was.

Sorry you had a bad day and it cost you more.

Date Posted: 1/14/2008 6:54 PM ET
Member Since: 2/24/2007
Posts: 20
Back To Top

Thanks for all the help. It was a real official us post office. It is an outside mall. We call it the rich people's mall here, because it is very high end stores only. It was a sat. so there are very few posts that are opened and like i've said i didn't want to go to the other two that were opened, even thou i probably should have. The one i normally go to which i never have a problem with is closed on sat. and the books had to go out that day. And it would have tooken me hour and half on the bus to go to another post that was opened.

No, i wrote NOTHING on the package but the mailing address and my return address. I told her when i walked up to the counter that i need to pay for postage on these two books. She told me $4.60, i said no i need media mail or first class whatever is the cheapest.  She got out the tapemeasure then looked at the screen(this place didn't even have a debit/credit card machine out where you can see the prices as it comes up) she said my package did not qualify, that is when i grabbed it and opened it up and told her they were books and i've mailed books this size before and it only costed $2.15-$2.61. She said again because of the size and weight they go priority. Then she tried to tell me the rules of mailing. That's when i cut her off and opened the other package to show her it was another book. After that, she wrote on the package $4.60, then put a ink stamp on there and placed a stamp on there, i didn't see what anything after that cause i left, i knew i had to get the books out that day. I left because i wanted so badly to tell her off. But i'm trying to be a better person(look where it's gets me).

I told my friend all of this he is wonder if she did pocket it and wonder if it is a race issue. See out there (NO offense to anybody) it is white people that work and shop out there. As i said we call it the rich side of town, they refuse to call it a mall they call it a village. But he is right, it all white people that work in their "village". Even in the post office it was all white woman. When i was in line it was all white men. My friend is going to go out there with a book to mail to see if it happens to him too, he is also going to take his buddy who is white to do the samething. So we will see.

Date Posted: 1/14/2008 9:45 PM ET
Member Since: 7/7/2007
Posts: 4,815
Back To Top

Melissa--

I'm sorry you had a negative experience with what appears to be a poorly trained or poorly communicating postal employee.

<<See out there (NO offense to anybody) it is white people that work and shop out there.>>

While I understand you are frustrated, I'm sure you don't mean to imply, just because the majority of their postal clients are "rich" "white people" and "men" and you apparently are not, that the "rich" "white people" and "white woman" would take advantage of any opportunity to rip you off.  That would be a prejudicial statement on racial, gender and socioeconomic grounds.  But, some folks might read it that way.

The folks here seem to have given good suggestions about the postmaster and asking specifically for the media mail rate; I hope your next experience is more positive. 

--Catt



Last Edited on: 1/14/08 9:46 PM ET - Total times edited: 1
Date Posted: 1/14/2008 10:51 PM ET
Member Since: 5/10/2007
Posts: 5,526
Back To Top

So they were mailed priority mail (at least your last post said that).  I don't know what drug that person was on but there is no way that the book would not qualify for media mail or first class.

I would go back and talk to someone about what is going on because that employee is very misinformed.  You can't get your money back, it has been shipped but she needs a lesson in how books can be shipped.

and next time definitely pick up your books and walk out or find a post office with an APC machine...those things are a godsend!

Date Posted: 1/15/2008 2:40 PM ET
Member Since: 2/24/2007
Posts: 20
Back To Top

Thank You Leslie, i'm going back there tommorow.

Well the two ladies i mailed the books off to got them. They said there was an air force stamp of $4.60 on it, and a meter strip saying $0.00, and priority tape all over it.

As i said i meant no offense to anyone about the wealthy white people working/shop thru their whole village. The post i usually go to there is a white woman and a black lady, i've never had issues with them. As i said my friend went to the post (he is asian) he handed her the book and said i need to mail this book off media mail please. She did the samething! She told him it did not qualify and it would be $4.60, so he left. Today his friend (who is white) went in with the same book, handed to her and said i need to mail this book off media mail please. She said Ok, it will be $2.35. Maybe it's just me but i think there is something going on there.

Date Posted: 1/15/2008 4:38 PM ET
Member Since: 8/16/2007
Posts: 15,183
Back To Top

Maybe all three of you need to walk in together and hand her books to mail so she knows she's been figured out. Though most people are good and wouldn't intentially rip you off, there are some just down right nasty people out there. At least she did mail them Priority instead of charging you, then sending MM and pocketing the extra.

Do you have access to an APC anywhere? I printed a few extra $2.31 stamps ($2.13 + .18 DC) and keep them in my pocket just for the instance where I need to mail a book from an unknown location or odd time so that I can just post the book and drop it in a blue box.

Date Posted: 1/15/2008 4:39 PM ET
Member Since: 2/6/2006
Posts: 1,186
Back To Top

Melissa, if you are alleging that this is a racial issue, you need to address USPS by talking to a supervisor or postmaster of the PO where you are getting this treatment. This is not standard USPS procedure. And if this is the kind of treatment you and others are receiving, higher level management needs to be made aware of it.

 

Date Posted: 1/28/2008 5:29 PM ET
Member Since: 8/15/2005
Posts: 4,469
Back To Top

Good argument for the APC machine--or printing postage online (here or paypal).  Stay away from the USPS Click N Ship, though, I just disputed 4 charges of $16.05 for a package I mailed to my brother, of course, the site says my credit card wasn't charged.  Never, ever again.

L. G. (L)
Date Posted: 1/29/2008 2:26 AM ET
Member Since: 9/5/2005
Posts: 12,412
Back To Top

*Absolutely* report your experiences (and those of your friends) to the postmaster and to the 1-800 postal number.

That's ridiculous.  If you ask for Media Mail they have an obligation to give you Media Mail rates.

Date Posted: 1/30/2008 12:29 PM ET
Member Since: 10/3/2007
Posts: 72
Back To Top

actually, my post office always offers media mail if it applies. Or the cheapest, sometimes thats first class. ive never had them try to make me pay a more expensive way.

Subject: postage
Date Posted: 2/2/2008 8:33 PM ET
Member Since: 1/30/2008
Posts: 42
Back To Top

I just checked my receipt i mailed mine in a bubble lined 11 inch mailer with a confirmation(.75) a reg. size paper back  weighing 8.30 ounce 2.13 total cost 2.88 you really need to go back to that post office and get your difference in your money back!! she actually in a since stole from you

Date Posted: 2/5/2008 8:58 AM ET
Member Since: 1/12/2008
Posts: 5,297
Back To Top

There are 3 post offices near me (actually po's, not "fake" one in a gas station) and all 3 are in small towns. I have had the best luck with the little hometown post office. I have gone to the gas station post office before and, if of all, it's not a postal worker who runs it, it's a Hess or 7-11 employee (it is a real USPS post office but it's NOT run like one) and they ALWAYS inspect my packages and read everything and it once took me over 20 minutes to mail 3 packages because the guy held everyone up to the light (they were wrapped in brown paper, not sure what he was looking for) and said, "Hmmmm....book eh?" to every one. It's not a race issue (I am white and they are middle eastern), it's a overly curious thing. I just wanted to mail my stuff and be done.

Also...I have always been offered media mail and like I said, I have sent PBS books from 4 different post offices. They all have asked me if I happen to have books in the package before I have a chance to ask for media mail.

Date Posted: 2/6/2008 1:15 PM ET
Member Since: 6/19/2005
Posts: 245
Back To Top

grendelynn.. you said good argument for the APC machine... yes it is, except it won't do media mail!  If you don't already have the postage estimate from PBS, the APC does no good... unless you want to mail it Priority.

Sounds like the person who helped you was a total idiot.  I've run into those a few times myself working at USPS... it's amazing they continue to work counter service when it's obvious how little they know.  Luckily both of the POs I use are staffed by great people. 

Date Posted: 2/8/2008 2:36 PM ET
Member Since: 11/16/2007
Posts: 745
Back To Top

OP,

someone on another thread in this forum said if the book exceeds 13 oz it must be sent Priority mail, which are the rates you were charged. But it is also possible you were incorrectly charged if each book was less than 13 oz each.

If you turned a Priority box inside out, or had Priority tape on the package, you will also be charged the Priority rate. So how much did each book weigh?

An oversized book (larger than a typical paperback) *might* also force it to Priority rates, hence the postal employee's use of the tape measure.

p.s. I bought a postal meter for $35us for something else so I can weigh my packages.



Last Edited on: 2/8/08 2:37 PM ET - Total times edited: 1
Date Posted: 2/8/2008 2:52 PM ET
Member Since: 5/10/2007
Posts: 5,526
Back To Top

Ruby, the APC machine doesn't have to have a MM option to use it.  You just need to know the rates which is $2.13 for 16 oz and less, $2.47 for 2lbs and less and so on.  You just select the postage and buy a stamp of a specific value.

Chuck, as long as the items being mailed are books or another form of acceptable media, it doesn't matter how much it weighs it can be sent via media mail.  I've sent things that were over 2 lbs and only paid $2.81.  I have also sent a book that was a bit larger than a hardback (dimensions, not necessarily thickness) and didn't have any problems.  It sounds more like someone is very misinformed at the post office.