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Topic: Ugh! This just isn't working out for me...

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Subject: Ugh! This just isn't working out for me...
Date Posted: 5/24/2012 4:00 PM ET
Member Since: 5/12/2012
Posts: 10
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Hi! I'm the one that wrote last week about being new here, and recieving my first book, and being very disappointed because the front cover had a big water stain on it. Well, just today I recieved my second book. At first glance it appeared nice, but when I opened it, (it's a hardback), I noticed that the entire front cover and hard cover along the binding is broken away from the book. It was packed very loosely. It was wrapped loosely in a plastic bag, then placed in a larger manilla envelope where it had room to slide around so I suspect the book may have broke en route here. Also, the envelope was completely ripped open in one corner, and you could see inside to the plastic bag. Should I mark this one with a problem and request my credit back as well? 

Date Posted: 5/24/2012 4:36 PM ET
Member Since: 12/31/2009
Posts: 3,995
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If you feel it was damaged due to poor packaging, then absolutely mark it rwap, damaged by post office, and explain why their packaging contributed to the damage.

Every book that I have ever gotten that was simply dropped into an oversized envelope has arrived damaged. One simple fold-over and a piece of tape could have saved a lot of hassle.



Last Edited on: 5/24/12 9:01 PM ET - Total times edited: 1
Date Posted: 5/24/2012 4:43 PM ET
Member Since: 5/12/2012
Posts: 10
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I agree. I just re-read the guidelines on this and it said to mark damaged by USPS but to still request credit back if it was due to poor packaging, so that is what I did, along with an explanation of what happened. Also, what happens if one of these people get back to me and disagree or say they won't refund the credit? I can't believe my first two books have arrived so damaged. :( 

Sianeka - ,
Date Posted: 5/24/2012 4:47 PM ET
Member Since: 2/8/2007
Posts: 6,630
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So sorry your experience so far hasn't been wonderful.  Please hang in there - your experience is NOT typical.  I've received many, many WONDERFUL books from PBS members, including expensive, hard-to-find, and new releases.  Most transactions will go smoothly, hopefully you will have some of these great transactions that are much more normal here soon!

Date Posted: 5/24/2012 5:16 PM ET
Member Since: 7/19/2008
Posts: 15,441
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Loose envelopes are the worse! The sorting machines think they are tasty. I don't care if it is a padded envelope or a manilla one. They need to be folded over so they are snug.
Date Posted: 5/24/2012 6:32 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wanted to post a WL book to you to show you that you can get great books here. But I don't have anything on your WL.

Date Posted: 5/24/2012 8:27 PM ET
Member Since: 8/26/2006
Posts: 9,336
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I don't have anything on your wish list either sad

But I posted images to some of  your bookshelf and wish list books.

Here's a help doc to walk you through what happens when you mark a book "received with a problem"

 

 

Date Posted: 5/24/2012 9:03 PM ET
Member Since: 8/16/2007
Posts: 15,194
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I probably would have marked the book damaged by Sender myself. There is nothing to say that the spine damage was done by the USPS. If it had been scuffing or water damage I would assume USPS due to that kind of packaging, but with a separated spine on a book that was in an underlayment of plastic? I would have marked it as sender damage and make them say that is was USPS damage due to being able to move around too much. Hopefully they will do the right thing and return your credit.

Sorry you are off to a rough start. It really is not the norm to get those kind of books or wrapped that poorly!

Date Posted: 5/25/2012 12:35 AM ET
Member Since: 2/23/2008
Posts: 170
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If the sender disagrees about refunding the credit, you could try explaining again how the book is not postable with a separated spine and how the poor packaging could lead to book damage. If the sender is stubborn about returning your credit, don't bother going around and around with her.  Mark the RWAP as unresolved and move on. Members who show a pattern of bad swaps get their accounts put on hold. Sorry you have had bad experiences right off the bat.  That is not the norm.

Date Posted: 5/26/2012 2:18 PM ET
Member Since: 5/12/2012
Posts: 10
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Thank you to all of you who have been so supportive and kind!!! 

I rec'd my credit back from the person who diid not package the book correctly without an issue thankfully. The person that sent me the first book with the water stained front cover has given me some grief. He said that I shouldn't expect books to be in new condition and asked me what the problem was after he had already sent me the PM stating it had the stain on it and he was sending it anyway. My main issue is that this is against the guidelines of this site. I make sure when I send books they are in good/great condition and don't post them if they have issues. I expected the same. I explained this to him, he then refunded my credit but said he wants me to return the book as soon as possible. I can't find information on this policy. I thought someone here mentioned this and said we are not obligated to send problem books back. ?? 

Thanks again everyone!

Michelle

Date Posted: 5/26/2012 3:01 PM ET
Member Since: 7/22/2009
Posts: 2,617
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From the Help Center:

A requestor says there is a problem with a book I sent!

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).
Date Posted: 5/26/2012 3:04 PM ET
Member Since: 8/19/2007
Posts: 4,269
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Michelle - there are guidelines for people who want the book back.  If a sender posts a book that's unpostable he/she must send you an additional credit (a total of 2 credits) or enough money to reimburse you for postage BEFORE you send the book back and you must agree to send the book back.  I'm apparently not looking for the right header to help you find it in the Help Documents, but I'm sure someone will post it.  Good luck.  Pat

Date Posted: 5/26/2012 9:35 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Michelle, it's probably best to just tell him he's not getting the book back and if he has any other questions/concerns to please refer to the help docs or speak to his tour guide.

If you did send it back (assuming he'd send you an extra credit, yea right) he'd probably just try to send it to someone else.



Last Edited on: 5/26/12 9:36 PM ET - Total times edited: 1
Date Posted: 5/27/2012 7:39 AM ET
Member Since: 8/26/2006
Posts: 9,336
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If you're willing to send it back and he is willing to (first) cover your postage, it's a nice thing to do.  IMHO, he'd be unlikely to repost it on this site, since he would again come out a loser in terms of postage and credits.

Date Posted: 5/27/2012 8:27 AM ET
Member Since: 11/28/2010
Posts: 754
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Michelle, it's probably best to just tell him he's not getting the book back and if he has any other questions/concerns to please refer to the help docs or speak to his tour guide.

If you did send it back (assuming he'd send you an extra credit, yea right) he'd probably just try to send it to someone else.

 
If he sends you an extra credit or postage, then you would owe him the book back, and it's his business what he does with it from there.  If he did repost it, then he's just going to get another RWAP on it.    


Last Edited on: 5/27/12 8:29 AM ET - Total times edited: 1
Date Posted: 5/27/2012 11:16 AM ET
Member Since: 10/26/2008
Posts: 9,884
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I'm sorry you've had a run of bad luck.  Not every book is going to be like that.  Unfortunately, some of them are.

Date Posted: 5/27/2012 2:03 PM ET
Member Since: 12/31/2009
Posts: 3,995
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If he sends you an extra credit or postage, then you would owe him the book back

Nobody is required to mail a book back. It's something that can be done if both parties agree to it. Sending someone an extra credit does not oblige them to do anything, other than return the extra credit.

Date Posted: 5/27/2012 5:32 PM ET
Member Since: 12/4/2005
Posts: 2,320
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It does get better so hang in there. When I first joined I sort of just browsed and requested off bookshelves and yeah I did get some that I would have never sent to anyone. Now that I'm mostly just getting books from my WL most everything is in super great condition and even when shopping of members shelves things have improved. Just hang in there and sorry for the bad first impression.
Date Posted: 5/27/2012 8:49 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Michelle, it's probably best to just tell him he's not getting the book back and if he has any other questions/concerns to please refer to the help docs or speak to his tour guide.

If you did send it back (assuming he'd send you an extra credit, yea right) he'd probably just try to send it to someone else.

It really isn't the receiver's concern why a sender would want a book back or what they would do with it afterwards. If a sender requests the book back and is willing to return both the original credit and the postage for the return trip, a receiver should do so unless they have a personal situation that hinders them from doing so (can't get to the post office, etc). Since they would be receiving full refund of everything, they are made whole again and there is no reason not to give the book back if it is just to spite. Often people will want the book back to see the damage so that they don't post stuff like that again. It really doesn't make any sense to assume they would post it again. It just cost them a credit and postage (or postage both ways) to post it the first time, why on earth would they try it again just to pay postage again to send it out and risk the same thing.