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Topic: Unable to post book

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Subject: Unable to post book
Date Posted: 1/19/2016 9:10 PM ET
Member Since: 8/6/2005
Posts: 92
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Anyone else having trouble with posting books? I have a book I finished today and cannot post it to PBS by either going through my TBR list or going directly to the book listing and hitting "post this book."  It goes to the page that lists the ISBN and the "check" button. Nothing happens when clicking it. Been trying for several hours now. I'm frustrated! I've tried it on Chrome and IE and same thing happens on both. 

Date Posted: 1/20/2016 1:27 AM ET
Member Since: 1/30/2010
Posts: 8,399
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There was a time in the past that I had that problem. I just clicked over and over until it finally worked. I haven't had the problem lately though. If it's still not working for you, list the ISBN, so we can see if it works for us.

Date Posted: 1/20/2016 9:23 AM ET
Member Since: 2/13/2007
Posts: 2,272
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Contact PBS and let them know. I've had that problem now and then in the past and PBS has always been very responsive to the issue.

Date Posted: 1/20/2016 9:32 AM ET
Member Since: 8/6/2005
Posts: 92
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It's not just this book, it's any book I try to post using the "post this book" button. And this morning, when I hit the button, the next page won't even load. Chrome pops up and says the page is unresponsive. 

I contacted PBS last night but haven't heard back from them yet. 

Thanks for the replies. 

Date Posted: 1/20/2016 2:15 PM ET
Member Since: 8/6/2005
Posts: 92
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I heard from PBS and they said nobody else is having the problem. They were able to post my book using Chrome with no problem.

I have tried Chrome and IE on my desktop. Either PBS won't load at all (Chrome calls the page unresponsive, IE just sits there with a white page) or it takes more than a minute for the homepage to show up. When it does, it has no bookcovers (graphics) showing. I have restarted the computer, cleared the cache and stood on my head. :-)  I can use all other parts of PBS with no problem. Wish List, searching for a book, the book description pages, this discussion forum. I just cannot post a book.

I tried my smartphone...basically, the same thing happens. Either PBS doesn't load, or loads slowly and I am unable to post books there either. 

I ran Malwarebytes Anit-Malware and Bitdefend Anti-Virus, neither finds anything.

I can use all other websites with absolutely no issue. No other problems with my computer.

This is beyond frustrating.  Maybe in a few days it will have resolved itself. 

Thanks for listening!

 

 

Date Posted: 1/21/2016 12:52 AM ET
Member Since: 1/30/2010
Posts: 8,399
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Nancy, did you read the PBS Team post in CMT regarding people having trouble accessing the site? I realize that is not your issue, but I wonder if doing what they suggest would help your issue as well. Let us know if and when it gets back to normal.

Date Posted: 1/21/2016 8:46 AM ET
Member Since: 8/6/2005
Posts: 92
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Actually, accessing the site is part of the problem. No idea what CMT is, but I'll try to find it. Thanks. I have not heard back from PBS again after they told me that they could post books and posted mine for me, without telling me they were going to do that. 

Date Posted: 1/21/2016 8:56 AM ET
Member Since: 8/6/2005
Posts: 92
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I think I found it. Do you mean updating browsers with latest security updates? All of my browsers are updated. Just received Windows updates as well. Hoping whatever is going on will work itself out. 

Date Posted: 1/22/2016 1:46 AM ET
Member Since: 1/30/2010
Posts: 8,399
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CMT=Club Members' Thoughts. I have a chronic illness which affects my brain, and I couldn't think of what it stood for when I posted that. Sounds like you found it. I remember there were other details in addition to updating your browser but can't think of what they were. Did you thoroughly check that out as well? It was all in the same post. I'm sure it will all be worked out eventually, but in the meantime, I know how frustrating it can be. Good luck.

Date Posted: 1/22/2016 12:26 PM ET
Member Since: 8/6/2005
Posts: 92
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We have narrowed it down to a possibility with the cloud security in my router blocking certain things from PBS. I also did find some errors on the page using the "web developer" tool in Chrome, noting syntax errors and "null" entries.  PBS insists it is not their problem. At least I am able to post books from my smartphone.

 

Thanks Sassy for all your support! You're great!

 

Date Posted: 1/22/2016 2:33 PM ET
Member Since: 1/30/2010
Posts: 8,399
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You're very welcome! Having issues is so frustrating!