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I recieved a book last week that I had to mark as a problem swap (only my second RWAP in my time here *knock on wood*). I sent the sender this polite PM:
The copy of 'Pride and Prejudice' you sent to me is not in swappable condition. The binding is showing and, upon opening to the first chapter, I could see that the bottom corners of the pages bound into the book were hanging free. I've not yet heard back from them. How long do you usually give someone to respond before marking that the sender is not going to resolve the problem swap? |
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Usually a week...but do give a deadline, after which you can mark it as unresolved-and probably go out and buy another copy!!! |
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more information from the help docs: Before submitting follow-up on a problem swap:
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Also Erin, check your Credit Transaction Registry. Some members refund the credit without answering the pm. |
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You should have an option under the problem transaction that says something like "Sender never responded". If you choose that, pbs will contact the sender and let them know that they need to respond. You may want to do that before you mark it unresolved. I've had to use that a few times and every time, almost immediately the other member responded. |
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When you mark the sender did not respond button, PBS sents a very harsh sounding email about it. PBS does not get in the middle of problem swaps. But they come down very hard if you fail to respond to problem PMs. Of course, I've also had folks who refunded my credit without any PM. |
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You may never get your credit back. I have had 3 that I never gotten back. |
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