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Topic: undeliverable ???

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Subject: undeliverable ???
Date Posted: 3/18/2008 2:22 AM ET
Member Since: 5/29/2007
Posts: 817
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I  was just checking a book that I shipped to CA from one state away in NV. I have a confirmation number and when I pull that up it said item was undeliverable as addressed. I have the paper that shows the address that was on the lable that was on the envelope that was mailed and I double checked by clicking details on the book that was sent out and everything matches up. Has this ever happened to anyone else? What do you do? Thanks for the help.

 

Melissa

Date Posted: 3/18/2008 3:27 AM ET
Member Since: 11/14/2005
Posts: 6,421
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I believe you need to contact the requestor, double check the address on the package when it gets back to you, to verify that what you have on the pkg is correct, and then print the PM from them with their verification that the addy is correct. Take it to the PO and show them that you have notification from the recipient that the the addy is correct (if it is) and they should put some sticker on it, and remail it for you. Try asking this in the Postal Forum to double check, but I'm pretty sure that's what one of the PO employees over there said at some point.

Date Posted: 3/18/2008 7:04 AM ET
Member Since: 2/10/2008
Posts: 1,080
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Yes, this should work. If the clerk is unsure, ask to see a supervisor. You should not be charged again if everything is the same.