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Topic: "Unfortunately, this book is not in our system"

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Date Posted: 10/2/2009 1:53 PM ET
Member Since: 4/30/2007
Posts: 2,728
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What the heck??

I put a book title (The Thirteenth Tale) into the search bar.  A list of books comes up.  First on the list is the book I'm looking for, with an "Order this book" button.  I click the button, and get the above message.  Further investigation tells me that this book has a WL of 1.  So if that is the case, then  WHY do I get an "Order this book" 'button?

Well, now this book has a  WL of 2, since I just added it to mine.  However, when I bring up the book in a search, it STILL has an "Order this book" button.  Argggghhh!

Edited to clarify that in the search window, "Posted Books" is selected, and it still comes up.



Last Edited on: 10/2/09 1:55 PM ET - Total times edited: 1
Date Posted: 10/2/2009 1:56 PM ET
Member Since: 6/26/2006
Posts: 6,633
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Last Edited on: 10/2/09 1:56 PM ET - Total times edited: 1
Date Posted: 10/2/2009 1:56 PM ET
Member Since: 6/26/2006
Posts: 6,633
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There recently was a copy available, someone requested it, and the system didn't refresh fast enough.

The title is moving pretty quickly, so you should be offered it soon.



Last Edited on: 10/2/09 1:56 PM ET - Total times edited: 1
Date Posted: 10/2/2009 2:15 PM ET
Member Since: 4/30/2007
Posts: 2,728
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Well, if that is the case, then that's an awfully slow refresh.  There are still two on the WL, and it still comes up in a search of posted books wtih an "order this book" button.

Date Posted: 10/2/2009 2:18 PM ET
Member Since: 8/23/2007
Posts: 26,510
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That is odd.  I have that book in my TBR and I notice that it constantly comes on and off WL.  I really should read and post the book.

Date Posted: 10/2/2009 2:54 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I've seen this reported a few times lately. I wonder if it is system glitch when someone has it on their shelf, but are on Vacation Hold or something?? It wouldn't hurt to send in feedback about it so the Team can look into it if they have the time.

Cathy A. (Cathy) - ,
Date Posted: 10/2/2009 3:57 PM ET
Member Since: 12/27/2005
Posts: 4,145
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In a large system like this one, it is typical to have mulitple databases and indexes that have to be synchronized. Search should be using a full-text index that includes the book description and the fields you see on the book browser, which includes the posted/unposted flag. If you are seeing an "Order This Book" button on the search results, but not on the book details screen, it's probably because the search index is not up to date.

It may be that the search index is regenerated on a schedule and you just have to wait for the next scheduled update; or it may be that many records were added to the DB today, and it's taking much longer than usual to regenerate the index.

Date Posted: 10/2/2009 4:00 PM ET
Member Since: 4/30/2007
Posts: 2,728
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You must be right about that, Cathy, because now the book does not come up in the search.  I did one last check before sending in feedback, and it now only comes up in the WLed book search.  Thanks for the explanation.

Cathy A. (Cathy) - ,
Date Posted: 10/2/2009 5:54 PM ET
Member Since: 12/27/2005
Posts: 4,145
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Glad it's better now. I've seen this a few times myself, and it always clears up within an hour or two. The Book Details page always seems to display correctly, probably because it does not depend on the search index.