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Topic: Unpostable?

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Subject: Unpostable?
Date Posted: 10/18/2008 10:27 AM ET
Member Since: 3/19/2007
Posts: 62
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Ok, I've about had it with PBS and am considering just cancelling my membership and sticking to the library.  I am wondering if I'm being too picky now (and if so, then def PBS is not for me).  I don't expect pristine condition but every book I've gotten lately, has had some issues with the spine...whether the cover is unglued, pages coming loose (even if only by 1/2 inch).  All unpostable to me...books I could read but not repost.

I again just received a book that the sender says "was in postable condition when he sent it" and that he's never ever sent a book that had issues.  sigh.  I told him that the book wasn't postable according to PBS conditions and asked for my credit back.  He wants me to send the book back to him before he gives me a credit (so I'm still out since I have to pay shipping). 

Am I being too picky?  Here are 2 links to photos of the issues;

www.wahmhost.net/images/misc/IMG_0041.JPG

www.wahmhost.net/images/misc/IMG_0044.JPG

 

I've read here in the forums where books don't have to "make it through another reading" but just have to meet the conditions when they send them and that all books have an "end of life".  But it just seems that this is all I am getting lately.  I have 2 huge blue tubs full of books to post and may just donate them as this is turning out to be such a headache.  All I want is to read books and repost them...that isn't happening.

Thanks for letting me vent!

Lauren

 

 

Date Posted: 10/18/2008 10:39 AM ET
Member Since: 6/15/2008
Posts: 340
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Definitely looks unpostable to me. 

I think I am often too picky about what I send out.  I've had fairly good luck with what I have received so I try really hard to make sure everyone is pleased with what they receive from me.

Hang in there.  The good outweighs the bad.

Date Posted: 10/18/2008 10:48 AM ET
Member Since: 12/9/2007
Posts: 9,601
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It was definitely unpostable.  And if you do send it back then you should get a credit for doing that as well.  I've had books show up in almost unpostable condition.  By the time I get to them they might be totally unpostable.  Since you've been a member here for  1 and a half years - I'm hoping that this isn't the kind of books you've been getting all along.  I think that when we get so many new members (and we must be because I've gotten a bunch of WL books from new members recently) - there's a learning curve for them.  I'm surprised at how many do not read the rules.  When people say that they only joined to get rid of all their books - I get worried.  If the UBS turned them down I guess coming here is the next step for them.  That may be a harsh conclusion on my part, I know.  I'm sorry that you've had this bad luck. I hope you don't leave because your percentage of good condition books will surely improve.  Try posting here and on other forums regularly and maybe that will help.

Ruth



Last Edited on: 11/9/08 2:58 AM ET - Total times edited: 1
Date Posted: 10/18/2008 11:08 AM ET
Member Since: 8/13/2008
Posts: 13,147
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Unpostable. I wouldn't be happy with that book either. :(

Date Posted: 10/18/2008 11:08 AM ET
Member Since: 11/26/2006
Posts: 221
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Unpostable..no question

Date Posted: 10/18/2008 11:10 AM ET
Member Since: 3/19/2007
Posts: 62
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Thanks for the replies.  At least others think it was unpostable too.  I was thinking it was me.  Again, these are used books, I understand that.  And I've gotten alot of great condition books in the time I've been a member just seems that lately all the books I've been getting have had issues that make them unpostable in my eyes.  Its annoying and a waste of my time.

And the responses from the senders are infuriating.  I had one where about half the book was detached from the inside spine and cracking everytime you opened it.  The sender claimed that he didn't open the book when he received it from another member and just sent it as is so its not his fault!!!   What?   He never sent a credit to me for a blatant unpostable - said that he shouldn't be out a credit since he did what he was supposed to. 

Anyhow, now how would you handle this book?  Honestly, I don't really want to send it back to get my credit.  Paying postage on the return then devalues the credit I paid for the darn book in good faith, don't you think?  Is it out of the question to keep the book, and mark the issue unresolved? I mean, can I do that if I don't want to resolve the issue the way the sender wants to?  Just wanting to do the right thing but any way I slice it now, I'm out a credit.  pfffffffffttttt.  Again.

Lauren, who swears she won't complain much longer  ;)

Date Posted: 10/18/2008 11:12 AM ET
Member Since: 5/10/2007
Posts: 5,526
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cut and paste from the help docs where it says you do not have to return the book unless they compensate you for sending it with another credit or something.  also send them pictures of the book.  There is no way this book could have been damaged by the post office.

Date Posted: 10/19/2008 2:15 AM ET
Member Since: 10/5/2005
Posts: 453
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You do NOT have to resolve the issue the way the sender requires. What he is asking is against PBS policy. If he refuses to return your credit, you have very right 9and good reason) to mark it as unresolved. At the very least, if he gets enough of those, he will be removed from the community and others will not have to deal with him.

Date Posted: 10/20/2008 5:04 PM ET
Member Since: 1/15/2008
Posts: 1,748
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I agree, unpostable! I have a book that isn't quite as bad as that and I have it listed as an unpostable, no way I would post it. In fact, one of the books I recently got I don't think I'll be able to post again because the inner cover is seperating but I let it go. I don't think I would be able to let the one your showing slide.

Date Posted: 10/22/2008 11:01 AM ET
Member Since: 3/19/2007
Posts: 62
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Thanks again everyone.

I PM'd the sender and quoted PBS that I do not have to return the book if a credit or postage is not offered for the return shipping, otherwise I'd be out TWO credits for the book.  And gave him the links to the photos I took .  Its been about  4 days now with no response so we'll see what happens.  If I remember correctly, if I do not receive a response from the sender within a week, I am supposed to contact PBS. 

Looks like it'll be another "unresolved" and yet another unpostable book on my shelf!

AND I've decided to stick with PBS and try to get my 2 tubs of books posted and on their way to new homes hopefully!

Lauren

 

 

Date Posted: 10/22/2008 11:16 AM ET
Member Since: 6/30/2006
Posts: 2,303
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I am stricter on books I send out than on those I get. However, I am not accepting unpostable books without marking RWP and asking for my credit back. That one is definitely unpostable. It is not just you. Sorry you got a bad book. Sometimes I almost wish there were a "satisfaction guaranteed" policy--but I bet there would be plenty of dishonest members to abuse that, too.

Date Posted: 10/30/2008 8:51 PM ET
Member Since: 3/19/2007
Posts: 62
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Okay, well I marked this book RWP and explained in detail why.  He responded with a "it was fine when I sent it" and "don't know what problem you are having with it " (even though I detailed my issues) AND "send it back and I GUESS I'll give you your credit back".  So I respond to him with the photos I shared on above link to help him understand the issues.  And quoted PBS guidelines that I am not required to send the book back unless he offers postage.  That was on 10/18.  I've heard nothing back from him and his account is not on vacation.  Now what?  Do I mark it unresolved or PM him again? 

Lauren

 

 

Date Posted: 10/30/2008 9:49 PM ET
Member Since: 10/23/2005
Posts: 7,718
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Lauren,

I would PM him once more asking for an answer by, say, 3 days. If he doesnt respond, contact the team regarding his ignoring PMs. They will advise you what your next step should be. But please dont just let it go. It was upsetting enough to post here, and for you to reconsider your membership, so for your sake, and the rest of us who may order from them, send one more message then contact PBS. They may think, "If I ignore them long enough they will go away", but that is not a way to deal with issues, here or in real life.

Cheryl

Date Posted: 10/31/2008 8:37 AM ET
Member Since: 3/19/2007
Posts: 62
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Thanks Cheryl,

This IS all very upsetting.   I will PM him again and post back what happens. I really do appreciate the support.  I mean, I LOVE the idea of PBS.  For voracious readers like me, its perfect (I just have to get better at posting what I've read). But with all the headaches lately, its discouraging.

Lauren

Date Posted: 10/31/2008 8:59 AM ET
Member Since: 6/30/2006
Posts: 2,303
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One of the options when marking a problem "unresolved is:

"the sender didn't answer PM asking to discuss this"

Does marking that choice and submitting the form count as notifying TPTB about ignored emails? (Or should I bother TPTB with another email that just basically says the same thing?)

Date Posted: 10/31/2008 9:22 AM ET
Member Since: 5/10/2007
Posts: 5,526
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I think it would be the same thing.

My thought (for the OP) is that if they returned the credit that you should just keep the book and not worry about sending it back.

Date Posted: 10/31/2008 9:52 AM ET
Member Since: 6/30/2006
Posts: 2,303
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Then again, if he DIDN'T return the credit, all the more reason to not send it back!

Date Posted: 11/1/2008 10:48 AM ET
Member Since: 3/19/2007
Posts: 62
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I have not received any credits from the sender or a response after his initial response to me.

I PM'd the sender yesterday morning and told the him again that PBS guidelines states(quoted them as well)  that I am not required to return the book but am happy to do so after a credit for postage is received.  AND that I would also want a credit up front for the book itself.  Sent that yesterday morning.  We'll see what happens. Funny how this person says that they've NEVER had any issues ever with any other members on PBS or any of the books he's sent and yet this is how he handles the situation. 

Lauren



Last Edited on: 11/1/08 10:48 AM ET - Total times edited: 1
Date Posted: 11/8/2008 8:52 PM ET
Member Since: 3/19/2007
Posts: 62
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Okay....so I never heard back from the guy (waited over a week instead of the 3 days I noted to him in my PM) and marked it unresolved and unresponsive.  So I get 2 responses from him today.  I realize I"m hormonal today (can you say change of life?) but I am very upset (yes tears...I know...over a book, I'm pathetic).

 

He's apparently looked at my transactions and feels I have a "history" of reporting problems and is accusing me of trying to get something for nothing.  Because as he's explained, he NEVER has had a problem with any book he has sent.  He's also saying that the book is readable and the glue coming undone is not an issue.  He says he has the credits to spare but won't be sending them because its the principal and the book is readable regardless of the condition of its cover. 

You know, I haven't even mentioned that my RC states to not send ANY books with issues with the cover or pages coming loose in anyway/shape or fashion. 

He's also accused me of already having read the book (I haven't) and again trying to get one over on him.  I really really really wish there was a list of members that send unpostable books and then don't honor their mistake...I'd have avoided this entire hassle. 

What now?  Any suggestions? 

 

Date Posted: 11/8/2008 9:43 PM ET
Member Since: 12/21/2007
Posts: 1,642
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I think this might be the time to use the contact us button at the bottom of each and every page. It sounds like he's moved to harassing you. I don't understand how he can say he's checked your transactions. I went to your profile just to see what I could get into and all I can get into is your wishlist and your bookshelf.

I'm sorry you're having this problem with this particular member and I'm buddying you a credit just to help you out. I also think this transaction definintely needs to be marked not resolved. That reflects on him, not you.

Date Posted: 11/8/2008 10:49 PM ET
Member Since: 6/30/2006
Posts: 2,303
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If there is a way for him to check your history, I am not aware of it.

I would also "contact us" . I bet they don't think "the glue coming undone is not an issue"!

Date Posted: 11/9/2008 12:18 AM ET
Member Since: 3/19/2007
Posts: 62
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Babs,

That is just so kind of you!  And its not about the credit really..it IS the principal of it.  But I so appreciate the fact that there are such generous people like you in the world!!! 

I don't swap ALOT of books, but I make darn sure the books I send (which are all books I've read) are in "postable" condition.  Used yes, covers coming off no. 

I don't even think I will reply to this guy as I really get the impression that he is trying to bully me. I rechecked his wording on the transaction thing and he said,

"It appears that you have a history of questioning the condition of books you recieve. A pattern that would indicate an attempt to acquire books without using your credits. Are you telling me that the book is unreadable? If so I dispute this. This isnt about the credit or the postage. I have plenty of credits and $2.50 in postage will hardly break me. I am standing on principle. I know what I sent."

Its funny because in the paragraph before he states that the book was fine when he sent it.  Then he sent another PM after checking the photos I sent him and he says,

"I also reviewed the photos that you sent. It shows absolutely nothing that would affect the reading of the book, which is what we are in this for. It appears that the glue used to put the cover on was of poor quality. If you have read more than 5 paperbacks surely you have seen this before. It is not a condition that was caused by damage or misuse. It appears to be cheap glue or a defect in the manufacture of the book. Again I ask are you saying that the book is unreadable? I suspect that not only is it readable I would be willing to bet that you have already read it and just want a free credit. Not a cool technique to try and get over on other book lovers."

Anyhow, thanks again you guys for the support and I'll be using that contact button for sure! 

Lauren

Date Posted: 11/9/2008 12:31 AM ET
Member Since: 8/1/2007
Posts: 2,039
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It sounds like you have had a bad run!  I'd definitely contact PBS because who knows how often he does this type of stuff.

I was so frustrated with a string of unpostable books I was receiving, then I joined a virtual damaged book box over in the games section here.   I still get upset when I get an unpostable, but I at least can pass it on. 

Date Posted: 11/9/2008 3:12 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I'm surprised that this guy could claim to have checked your "history" with PBS books.  I don't know how that could be done.  But then he claims the book is fine, so he's in denial or doesn't care.  So many people don't understand that one of the reasons we trade books is so that most of the time we can trade them again later.  There are books that reach their last reader, but most have several before that happens. I have several books from the '70's that have had one owner, and I sent it out and the recipient wrote me back complimenting me on the condition of the book.  It was next to pristine if you don't count the natural ageing of the paper. 

Your problem brings up another question I've wondered about since I've had this happen twice.  I've gotten 2 books at 2 different times that look and feel to me that their covers/bindings have been re-glued.  They show some evidence of the front cover not opening as well as a book's cover usually does.  And it's quite stiff.  It doesn't affect the reading of the book, and otherwise the book is okay.  Is this a condition "issue"?  I'd like some feedback on what others think.

Ruth

 

ETA - Lauren, why would you deprive this great membership of a person with your standards leaving a member who has far less standards?  We need the better members a lot more than any books people like your trader might offer. Always quality over quantity (unless it's money!).  That wouldn't be fair to you or to us.  Having members who are discriminating and fair are necessary to keeping the PBS system working well.  Please don't leave - help us weed out the people who are only in it to get what they want.! ;D



Last Edited on: 11/9/08 3:17 AM ET - Total times edited: 1
Date Posted: 11/9/2008 8:23 AM ET
Member Since: 4/8/2008
Posts: 111
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I think the only thing I could find that he could have done to determine a "history of questioning books" was search the forums for posts with your name. Not that it did show a history when I searched your forum posts, but someone that wanted to find a history may have only read the topic headers where you responded to other people concerned about books they received and assumed that it was you that had the problem.

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